Cashier

LAZ Parking; Austin (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health Coaching & Resources

Employee Assistance Program

401(k) with Employer Match

Free company uniform

On-demand access to earned wages

Job summary

LAZ Parking is seeking a Valet Cashier/Customer Service Coordinator in Austin, Texas. This role is key at our luxury hotel partner, requiring you to greet guests, manage vehicle arrivals and departures, and ensure premium service. Ideal candidates have experience in guest services and the ability to perform under pressure.

Join LAZ Parking and enjoy benefits like pay activation access, paid training, and a company uniform. We value professionalism, teamwork, and a commitment to exceptional guest experiences.

Qualifications

• 1-2 years of valet, bell, or guest-facing experience preferred.
• Valid driver's license with a clean driving record required.
• Experience with cash handling and end-of-shift reconciliation required.

Responsibilities

• Greet arriving and departing guests with professional hospitality.
• Park and retrieve vehicles safely and efficiently.
• Process payments and handle POS transactions.

Skills

Professional appearance

Multitasking

Customer service

Attention to detail

Education

High school diploma or GED

Tools

POS systems

Mobile dispatch apps

Job description

• Full-time & Part-time opportunities available
• Drivers license required
• Team Atmosphere
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Paid training: No experience? We have you covered!
• Free company uniform
• 401(k) with Employer Match

The following programs are available to help support you, free of charge.

• Health Coaching & Resources: One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP): you and eligible members of your household have 24/7 access to confidential counseling.

Spirit of the Position

The LAZ Parking Valet Cashier/Customer Service Coordinator is the face of LAZ Parking at our luxury hotel partner. This role blends refined guest service with precise valet operations: greeting guests, coordinating vehicle arrivals and departures, managing payments and vehicle logs, and ensuring a seamless, secure, and memorable curbside experience that reflects LAZ Parking's standards.

Who You Are

• Polished and personable. You
  welcome guests with warmth, professionalism, and a calm presence.
• Dependable and discreet. You
  protect guest privacy and consistently follow LAZ Parking procedures.
• Composed under pressure. You
  remain solutionfocused during busy arrivals, events, and emotionally charged situations.
• Clear communicator. You
  coordinate effectively with hotel staff, drivers, and guests.
• Team oriented and proactive.
  You support colleagues, share information, and step in where needed.
• Independent decision maker. You
  exercise sound judgment and follow company policy when resolving issues.

Key Responsibilities

• Guest Reception and Curbside
  Service: Greet arriving and departing guests with professional hospitality; manage curbside flow to minimize wait times and maximize guest satisfaction.
• Valet Operations: Park and
  retrieve vehicles safely and efficiently; secure and log keys; follow vehicle handling and storage protocols.
• Payment and Transaction
  Management: Process payments, handle POS transactions, reconcile daily receipts, and post charges accurately to guest folios when required.
• Vehicle Security and
  Documentation: Maintain accurate vehicle logs, record vehicle conditions, and follow LAZ Parking lossprevention and incident reporting procedures.
• Coordination with Hotel
  Partners: Liaise with front desk, concierge, bell staff, and security to coordinate arrivals, departures, and special requests.
• Issue Resolution: Respond to
  guest concerns and service recovery needs promptly and courteously; elevate to supervisors or hotel management when appropriate.
• Operational Support: Assist
  with traffic control, event valet staging, and curb management during peak periods or special events.
• Reporting and Compliance:
  Complete daily cash and activity reports, document incidents, and adhere to LAZ Parking safety and operational standards.
• Continuous Improvement: Suggest
  and implement small operational improvements to enhance guest flow and service quality.
• Additional Duties: Perform
  other valet and front of house tasks as assigned to uphold a luxury guest experience.

Qualifications and Experience

• Education: High school diploma or GED preferred.
• Experience: Minimum 1-2 years
  of valet, bell, or guestfacing experience preferred; luxury hospitality or upscale retail experience is a strong asset.
• Cash Handling: Demonstrated
  experience with cash, POS systems, and end‑of‑shift reconciliation required.
• Technical: Comfortable using
  mobile dispatch apps, POS terminals, and basic property management interfaces.
• Language: Proficiency in
  English required; additional languages are an advantage.
• Licensing: Valid driver's
  license with a clean driving record required; local/state requirements for driving and background checks must be met.

Skills and Attributes

• Professional appearance and
  polished interpersonal skills.
• Strong attention to detail for
  vehicle condition checks and transaction accuracy.
• Conflict deescalation
  and guest recovery skills with a guest‑first mindset.
• Ability to multitask in a fast‑paced
  environment while maintaining composure.
• Flexible availability including
  nights, weekends, and holidays.
• Physical capability to stand
  for extended periods and assist with luggage when needed.
• Commitment to LAZ Parking
  standards for safety, security, and guest confidentiality.
• Deliver exceptional curbside
  guest satisfaction consistent with LAZ Parking and hotel partner standards.
• Achieve accurate daily cash
  reconciliation and maintain error‑free transaction records.
• Demonstrate timely and
  documented resolution of guest issues and incidents.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.