Cashier

Kroger; Atlanta (GA); On-site; USD 25,000 - 32,000; Full time

Job summary

Kroger in Atlanta, GA seeks a Cashier/Checker to deliver outstanding customer service, greet customers, and process transactions efficiently while maintaining a safe, clean store environment. You will use the POS system to handle cash, checks, credit/debit, SNAP EBT, and loyalty offers in accordance with policy.

Responsibilities include following loss prevention guidelines, adhering to item restrictions, staying updated on ads, and assisting customers with product questions.

Qualifications

• Customer service experience is required.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Greet, engage and assist customers in the store.
• Process customer transactions quickly, accurately and efficiently at the check lane.
• Operate the Point of Sale (POS) system and handle cash, checks, credit/debit and loyalty offers according to policy.
• Maintain awareness of cash handling limits and work to prevent loss.
• Follow guidelines for restricted sale items (Alcohol, Tobacco, DVDs) and adhere to pricing policies.
• Report pricing discrepancies to the Scan Coordinator.
• Stay current with present, future, seasonal and special ads.
• Adhere to food safety regulations and safety procedures.
• Identify unsafe conditions and notify management; support safety initiatives.
• Inspect equipment and report maintenance needs to the appropriate department or store manager.
• Provide friendly, helpful service to customers, including minors and older adults, creating an welcoming environment.

Skills

Customer service experience

Effective communication skills

Knowledge of basic math

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer service experience
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer service experience
• Prior experience as a Bagger or Courtesy Clerk