Cash Vault- Operations Processor

Us Bank; Saint Paul (MN); On-site; USD 42,000 - 63,000; Full time

Job summary

U.S. Bank is seeking a production support specialist for the Cash Vault team. The role involves performing routine duties across several operational systems, including processing payments, data entry, archiving, researching, and troubleshooting, with contact to third-party vendors and customers as needed.

Ideal candidates have a high school diploma or equivalent and 2–4+ years in operations services. The position may require standing or moving trays and repetitive motions as part of daily tasks.

Qualifications

• High school diploma or equivalent required.
• Two to four years or more of operations services related work experience.

Responsibilities

• Provide production support to Cash Vault across multiple systems.
• Handle routine tasks: payment transactions, data entry, archiving, researching, troubleshooting.
• Escalate issues to management and collaborate with internal partners and external vendors.
• Potentially implement processing improvements.

Skills

Customer service

Product knowledge

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This is a cross-functional position that provides production support to our Cash Vault. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions, data entry, archiving, researching, troubleshooting. May have direct contact with 3rd party vendors and / or external customers. Researches exceptions and escalates issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. This position will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.

Basic Qualifications

• High school diploma or equivalent
• Two to four years or more of operations services related work experience

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers...