Cash Remittance PAR Rep I

Savista; North Carolina; On-site; USD 25,000 - 27,000; Full time

Job summary

Savista in the United States is seeking a Cash Remittance Patient Accounts Receivable Representative to handle posting payments, adjustments and transfers in a timely, accurate way. The role supports healthcare clients by ensuring correct remittance processing and balance integrity.

Ideal candidates have 2 years in healthcare customer service or insurance collections, strong MS Office skills, and the ability to work both independently and with a team in a corporate environment.

Qualifications

• 2 years experience in healthcare customer service or insurance collections field.
• Proficiency with MS Office and billing systems.
• Excellent verbal and written communication skills.
• Able to work independently and in a team environment.
• Professional corporate work setting experience.

Responsibilities

• Print daily lockbox images and bank statements.
• Post payments and adjustments to the host system.
• Verify and post electronic remittances and credit card payments.
• Post denial reasons and route for follow-up review.
• Investigate unidentified cash and resolve misdirected payments.
• Maintain confidentiality and comply with policies and laws.

Skills

Healthcare customer service

Insurance collections

Communication skills

Teamwork

Professionalism

Tools

MS Office

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Cash Remittance Patient Accounts Receivable Representative (PAR) performs a variety of basic to moderately complex tasks related to posting payments, adjustments and transfers to the billing and collection system in a timely and accurate manner.

Duties & Responsibilities

• Print daily lockbox images and bank statement.
• Review insurance explanation of benefits and post payments to host system.
• Post payments, and ensures allowances, adjustments and write-offs are posted correctly.
• Post denial reasons and forward to follow up representative for further review.
• Process zero pay explanation of benefits and appropriate reasons for zero pay.
• Verify electronic remittances posted accurately.
• Process and post credit card payments.
• Investigate unidentified cash and resolve misdirected payments.
• Act cooperatively and responsibly with patients, visitors, co-workers, management and clients.
• Maintain a professional attitude.
• Maintain confidentiality at all times.
• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.

Skills And Qualifications

• 2 years experience in healthcare customer service or insurance collections field.
• Strong knowledge of computer billing systems
• Ability to work well individually and in a team environment.
• Able to work in a professional, corporate setting.
• Experience working with customer support/client issue resolution management.
• Proficiency with MS Office.
• Excellent oral and written communication skills.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $18.00 to $19.50 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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