Cash Office & Customer Service Specialist

Brobston Group; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Brobston Group is seeking a Cash Office Associate to support daily store operations and deliver a welcoming customer experience.

The role handles cash office transactions and assists customers and colleagues with questions and service needs, requiring strong interpersonal and communication skills and a flexible retail schedule.

Responsibilities include greeting customers, resolving payment questions, processing deposits and currency exchanges, and assisting with gift wrapping and gift card sales.

Qualifications

• High school diploma or equivalent (1–2 years related experience encouraged).
• Strong interpersonal and communication skills.
• Adaptable and able to work independently or in a team.
• Flexible retail schedule (days, evenings, weekends, holidays).
• Willingness to sit and use multiple computer screens; lift up to 10 pounds.

Responsibilities

• Greet and engage customers with friendly service.
• Resolve credit card and loyalty card questions for customers and colleagues.
• Answer calls and connect customers with selling team professionals.
• Process cash office functions: deposits, loans, currency exchange, and super funds.
• Assist with gift wrapping and sale of gift cards and greeting cards.

Skills

Interpersonal skills

Communication skills

Teamwork

Adaptability

Resourcefulness

Customer service orientation

Education

High school diploma or equivalent

Job description

Brobston Group is seeking a Cash Office Associate to support daily store operations and deliver a welcoming customer experience.

The role handles cash office transactions and assists customers and colleagues with questions and service needs, requiring strong interpersonal and communication skills and a flexible retail schedule.

Responsibilities include greeting customers, resolving payment questions, processing deposits and currency exchanges, and assisting with gift wrapping and gift card sales.