Case Worker Outpatient

Lifespan; Providence (RI); On-site; USD 28,000 - 45,000; Full time

Job summary

Gateway Healthcare CAFOS is seeking an experienced case manager to support children and families in active treatment. You will coordinate care, ensure timely screenings, and connect families with outpatient services and higher levels of care as needed.

You will collaborate with clinicians, review patient data, and manage documentation in Lifechart. The role emphasizes crisis response, appointment support, and effective communication with families and providers.

Qualifications

• Bachelor's degree in social work, psychology, or other health and human service degree with at least one year of relevant experience in children's behavioral health.
• Demonstrated knowledge of human development stages and cultural patterns in care processes.
• Bilingual in Spanish preferred; knowledge of community resources relevant to the community.

Responsibilities

• Participates in program meetings and clinical conferences.
• Completes Lifechart documentation per policies.
• Attends supervision with Clinical Director of CAFOS.
• Collects and reports data for quality and licensing measures.
• Coordinates primary care screening requirements for children's services.
• Provides families with resources and referrals as needed.
• Responds to crisis calls when provider is unavailable.
• Maintains referral options list for community services.
• Supports families of active clients with information and resources.
• Generates Epic reports to monitor client engagement and no-shows.
• Makes reminder calls and assists with missed appointments.
• Coordinates care with community organizations to overcome barriers to treatment.
• Meets with clients 1:1 for screenings and goal setting.
• Collaborates with clinicians to support clients.
• Enters referrals and screenings in LifeChart.
• Initiates medication prior authorizations as needed.
• Sends reminders for upcoming appointments with labs or screenings.

Skills

Active listening

Crisis triage

Interpersonal communication

Bilingual (Spanish)

Professional phone etiquette

Education

Bachelor's degree in social work or related field

Job description

Under the supervision of the Clinical Director of Child & Family Outpatient Services (CAFOS) of Gateway Healthcare and abiding by all applicable policies and procedures, provides case management to clients and families in active treatment with Gateway CAFOS clinicians, provides triage and support for clients in crisis, supports outpatient treatment adherence, assists in meeting screening requirements for clients, and monitors required documentation timelines.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Participates in program related meetings including but not limited to staff meetings, clinical conferences, community meetings and in-services.
• Completes documentation within Lifechart according to established policies and procedures.
• Attends individual supervision with the Clinical Director of the Child &Family Outpatient Service.
• Supports the collection and reporting of data required for measuring quality and meeting licensing requirements.
• Coordinates the primary care screening requirements for children's services, including ensuring that the patient has a primary care physician, that the medical screening information is collected and reviewed by a nurse if necessary, that required screenings are reviewed with the family and primary care physician, that care coordination with the PCP is conducted, and that communication of all of the above is provided to the clinician or prescriber.
• Provides families with resources such as outpatient therapy, groups, specific supports, and higher levels of care as needed.
• Answers calls from parents/guardians/clients that are in crisis when their provider is unavailable.
• Maintains an active list of referral options in the community for additional services and helps identify services for clients who may be graduating or leaving the area.
• Provides support and referral information for family members of active clients (e.g. parents, siblings).
• Runs Epic reports to identify clients who have not been seen in over 1 month for therapists and 3 months for prescribers and/or have frequent no shows throughout the year to support clients to follow their treatment plans.
• Offers reminder calls to families who require extra support getting to appointments.
• Supports Missed Appointment/No Show policy by reiterating the importance of regularly attending scheduled appointments, providing logistic support when necessary, setting limits with clients/families, and sending out reminder letters and working with Risk Management to discharge clients according to the policy.
• Coordinate care with community organizations to support identified families to overcome barriers to treatment such as homelessness, rides to and from appointments, and trouble obtaining medication.
• Meets with clients 1:1 to complete screenings, work on goal setting and how to achieve goals.
• Collaborates with clinicians to support them and their clients.
• Enters referrals and screening information in LifeChart for clients as directed by clinician.
• Initiates medication prior authorizations on behalf of the providers.
• Runs reports for clients with upcoming appointments that have outstanding lab work or screenings that needs to be completed and provides reminders to those families in advance.

QUALIFICATIONS:

• A Bachelor's degree in social work, psychology, or other health and human service degrees accompanied by at least one year of relevant experience in children's behavioral health.
• Demonstrated knowledge and skills of human development stages and cultural patterns in each step of the care process.
• Bilingual in Spanish preferred Knowledge of community resources specific to the cultural needs of the community
• Relevant case management experience required.
• Demonstrated ability to interact professionally both on the phone and with colleagues.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Gateway Healthcare Inc. - 101 Bacon Street Pawtucket, Rhode Island 02860

Work Type:

8-4:30 M-F

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No