Case Worker – Behavioral Health

ACCESS; Dearborn (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

ACCESS is seeking a Case Worker Behavioral Health to provide intake, crisis intervention and a broad range of social work services to individuals, families, and groups in a behavioral health setting. The role emphasizes client assessment, referrals, documentation, and adherence to program policies.

Responsibilities include engaging clients in goal development, coordinating with interdisciplinary teams, ensuring confidentiality, and maintaining records under state and federal guidelines.

Qualifications

• Knowledge of crisis intervention techniques and best practices.
• Familiarity with community resources and social services agencies.
• Understanding of program policies and funding rules.
• Proficiency with standard office software and data systems.

Responsibilities

• Conduct intake and crisis intervention for clients seeking services.
• Assessments may occur at ACCESS sites, clients’ homes, schools or community locations.
• Connect clients to services and resources and document activities accurately.
• Maintain confidentiality and comply with funding and CARF requirements.

Skills

Crisis intervention

Community resources

Policy navigation

Microsoft Office

Active listening

Education

Bachelor's degree

Tools

Microsoft Office

CHAMPS

Michigan Single Sign-On

Job description

Job Title

Case Worker Behavioral Health

Job Status

Full time

Functional areas / departments where this position may be located

Community Health & Research Center

Job Summary

Under general supervision the Case Worker Behavioral Health uses extensive knowledge and skills obtained through education and experience to provide a wide array of social work functions such as assessment interviews client counseling case evaluation andor other social services to individuals groups or families in a behavioral health setting The employee may provide referrals to appropriate community services including financial assistance or healthcare Individual provides accurate and understandable interpretations of program policies and regulations to clients and maintains proper records according to organization state and federal guidelines

Essential Duties and Responsibilities

• Identify in need individuals and conduct intake process and crisis intervention with persons requesting services including completion of all forms pertaining to the services being requested
• Assessments may be conducted on ACCESS property in clients homes schools hospitals recreational programs andor community agencies
• Connect clients to services support and resources
• Research and locate available help outlets based on identified needs of the client may include both in house and external referrals
• Explain processes rules and regulations surrounding the eligibility and maintenance of services being provided with the client prior to submitting applications
• Engage clients in participating in the development of their individualized goals
• Advocate on behalf of client when providing necessary contacts with other agenciescompanies
• Follow up on the various services to which the client was referred to ensure participation and program compliance
• Follow the funding sources requirements and CARF standards applicable to the services provided
• Document all services in compliance with the agencys quality assurance plan
• Report on program progress at required intervals per funding guidelines
• Participate in peer reviews and trainings including making presentations as needed
• Maintain agency confidentiality and clients privacy
• Maintain currency on new developments in field of specialization
• May attend and facilitate clients initial interview with Department of Health and Human Services Unemployment or other agencies at the time of benefit application during follow up meetings andor during annual reviews as needed based on assigned functional area
• May develop and implement educational programs targeted toward services being requested
• May participate in services as part of an interdisciplinary team
• May translate and interpret information for non English speaking clients as needed
• May be required to transport clients on an as needed basis
• May conduct individual or group sessions focused on providing targeted information using specific curriculum
• May communicate and interact with external program funders and attend grant related meetings
• May participate in grant proposal writing and submissions
• May conduct early detection assessments by conducting family or individual assessments of clients and creating service plans as applicable
• May participate in analysis of the program and identification of participant characteristics
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge Skills and Abilities

• Knowledge of Intermediate to advanced concepts practices and procedures of crisis intervention techniques
• Community resources including social services agencies and crisis intervention providers
• Processes rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
• Skill in Operating standard office equipment and using required software applications for program area and other applications including Microsoft Office Michigan Single Sign On and Community Health Automated Processing System CHAMPS based on assigned functional area
• Ability to Actively listen to clients
• Partner with other functional areas to accomplish objectives
• Facilitate meetings ensuring that all viewpoints ideas and problems are addressed
• Objectively gather information identify linkages and trends and apply findings to assignments
• Organize and prioritize multiple tasks and meet deadlines
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Communicate effectively both orally and in writing
• Speak and write in English
• Interpret speak and write in Arabic Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency and client information

EducationalPrevious Experience Requirements

Minimum Degree RequiredBachelors degreeRequired DisciplinesSocial Work Psychology Sociology or closely related fieldand A minimum of two to three years of experience based on assigned functional area in a closely related position or any equivalent combination of experience education andor training approved by Human Resources

LicensesCertifications

Required at Date of Hire

• Valid Drivers License
• QMHP Adults 5 hours within 90 days after the first day of employment or
• QMHP Children 24 hours within 90 days after the first day of employment

Working Conditions

Hours Normal business hours some additional hours may be required May be required to be on call 247 based on assigned functional area

Travel Required

Local and in state travel may be required based on assigned functional area

Working Environment

Climate controlled office