Case Support Specialist I

NeoGenomics; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading cancer reference laboratory in Houston is seeking a Case Support Specialist I to coordinate patient case logistics. The ideal candidate should have an associate or bachelor's degree in a science field, with proficiency in Microsoft Office and excellent communication skills. Responsibilities include liaising between departments, monitoring cases, and ensuring compliance with operational standards. This role offers opportunities for growth in a dynamic environment where you contribute to improving patient care.

Benefits

Competitive benefits including HMO and PPO options

401k match

Tuition reimbursement

16 days of paid time off plus holidays

Qualifications

• 1+ year of experience in the medical field or clinical laboratory highly preferred.
• Excellent oral and written communication skills are essential.
• Ability to work in a biohazard environment and comply with safety policies.

Responsibilities

• Coordinate patient case logistics to ensure compliance with turnaround times.
• Act as liaison between Pathology and other departments.
• Facilitate report changes and manage consult cases.

Skills

Proficiency in Microsoft Office

Excellent communication skills

Learning agility with software applications

Education

Associate or Bachelor's degree in science field

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Case Support Specialist I based at our lab in Houston, TX who wants to continue to learn in order to allow our company to grow.

Shift: Monday to Friday 8:30am to 5:00pm

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary

Responsible for the coordination of patient case logistics to ensure operational turnaround times are in compliance with departmental standards and that Pathologist and client expectations are met.

Core Responsibilities

• Prioritize and monitor cases throughout the day, providing status updates as required.
• Assess caseloads and distribute cases to Pathologists
• Act as liaison between the Pathology Department and other departments (Client Services, Lab Operations, Sales, and Marketing), providing appropriate, prompt and accurate response to any request.
• Troubleshoot missing or delayed cases and find solutions to discrepancies.
• Facilitate add-on test requests for Pathologists.
• Monitor and manage daily send out of consult cases to consultants.
• Facilitate report changes (amendments, addendum, corrected) for Pathology
• Using provided guidelines, capture relevant clinical information and patient history from provided medical charts and clinical documentation and enter into laboratory information system (LIS).
• Monitor, collect, and transport cases to and from labs/path support/pathologist offices
• Organize materials for outside referrals, ensure receipt of materials released to outside facilities
• Administrative duties, including copying, filing, data entry, faxing, and quality control of spreadsheets.

Experience, Education and Qualifications

• Associate degree or Bachelor’s degree in science field preferred. Prior work experience will also be taken into consideration.
• 1+ year of experience in the medical field or clinical laboratory highly preferred.
• High degree of proficiency and learning agility as it relates to databases and software applications as well as use of Microsoft Office programs.
• Excellent oral and written communication skills, including very good writing and proofreading capabilities.
• Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
• Good visual acuity including color perception required for certain departments
• Must be able to lift up to 50 pounds