Case Support Analyst

CACI International; United States; Remote; USD 46,000 - 94,000; Full time

Benefits offered by this job

Best Place to Work recognition

Flexible schedules

Competitive benefits

Diversity of mission

Job summary

CACI International seeks a Case Support Analyst to support national security and suitability investigations, assisting the investigator helpline and case scoping. This role focuses on delivering accurate guidance to field staff and ensuring compliance with national standards.

Ideal candidates will have a background in conducting Federal investigations, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining high ethical standards.

Qualifications

• U.S. Citizenship required for federal clearance.
• Bachelor’s degree or equivalent in related field or work experience.
• 12+ months of background investigation experience.

Responsibilities

• Serve as SME for customer policies and case coverage across types.
• Answer investigator, reviewer, and lead questions by phone or email.
• Review front end of field investigations for compliance with standards.
• Provide guidance to field staff on investigation responsibilities.
• Communicate important case information to field and schedule work as needed.
• Manage daily workload and attend mandatory meetings.
• Perform duties ethically and per company policies.

Skills

U.S. Citizenship

Background investigations

Microsoft Office

Communication skills

Multitasking

Team player

Detail oriented

Time management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Job Title: Case Support Analyst

Job Category: InvestigationTime Type: Full timeMinimum Clearance Required to Start: Top SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

What You’ll Get to Do:

CACI, Inc., is seeking full time Case Support Analysts. This position directly supports national security and suitability investigations, focusing on providing support to the field and review departments through the investigator helpline as well as case scoping.

More About the Role:

• Serve as subject matter expert by demonstrating a high level of knowledge of customer policies and procedures to include case coverage for all case types, issue resolution, reporting requirements, and working knowledge of FWS
• Answer field investigator, reviewer, and section lead case related questions and concerns via telephone and email
• Understand the essential functions of field and review department positions
• Reviews the front end of field investigations for compliance with national standards and customer requirements
• Provides guidance to CACI field staff regarding responsibilities to the investigation along with issues raised during the conduct of an investigation
• Assesses designated case types to communicate important case information to the field while cancelling unwarranted items and ensuring all necessary field work is scheduled or extended
• Manage daily workload and task list, prioritizing based on customer, business needs, and team needs; participate in all mandatory meetings
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from the authorized company representatives
• Other duties as assigned

You’ll Bring These Qualifications:

• U.S. Citizenship (a requirement for obtaining a Federal security clearance)
• Must possess and maintain a current favorably adjudicated T5 or T5R background investigation at all times
• Bachelor’s degree or equivalent work-related experience in conducting Federal background investigations and/or reviewing Federal background investigation reports of investigation
• Candidates must have at least 12 months’ experience conducting/processing background investigations
• Must be able to multitask and be comfortable with fast paced environment handling both e‑mail and telephone inquiries
• Must be flexible with schedule availability. Schedule consists of morning and afternoon shifts. Position requires approximately two late afternoon shifts per month
• Excellent computer skills and proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Strong customer service skills
• Highly detail-oriented, excellent time management, organizational and administrative skills with the ability to prioritize and/or reprioritize daily tasks based on the needs of the customer, business, and/or your team; and remain flexible and receptive to changes resulting from customer or business needs
• Analytical and problem‑solving skills with the ability to recognize patterns, trends and/or issues, identify key findings, determine conclusions, and communicate all relevant information
• Strong verbal and written communication skills to communicate with individuals by telephone, email, and face to face; ability to establish and promote a team‑oriented work environment; and maintain an energetic positive‑mind with the ability to foster relationships with and amongst your team and colleagues
• Impeccable work ethic, integrity, and “can‑do” attitude with a sense of mission in support of national security
• Ability to pass a mandatory pre‑employment drug test
• Ability to obtain and maintain a favorable U.S. Government security clearance
• Ability to work independently and as a part of a team

PHYSICAL DEMANDS:

• Normal demands associated with an office environment
• Must sit or stand to work at a computer, reading and typing, for long periods of time
• Maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus while reading words and numbers
• Speak and hear sufficiently to communicate in person, over the phone and via video

What We Can Offer You:

• - We’ve been named a Best Place to Work by the Washington Post.
• - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• - We offer competitive benefits and learning and development opportunities.
• - We are mission‑oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• - For over 60 years, the principles of CACI’s unique, character‑based culture have been the driving force behind our success.

What You Can Expect:

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$46,000-$94,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.