Case Services Aide II – Ongoing

Teller County Government; Florida; Presencial; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Two Meritain Aetna health plans

HSA plan

Telehealth/Teledoc options

Dental, Vision and Prescription drug

Descripción de la vacante

Teller County Government is seeking a Case Services Aide II – Ongoing to supervise court-ordered visitations and support family bonding in various settings. You will back up the Hotline Screener, perform background checks, and maintain confidential records while coordinating with caseworkers and therapists.

Requirements include a high school diploma and several years in public-facing social services, with the ability to travel locally and work some evenings/weekends.

Formación

• High school diploma or equivalent.
• Three years public contact experience in providing services.
• One year in a social service agency; substitutions allowed with education/training.
• Familiarity with state and local child welfare concepts is preferred.

Responsabilidades

• Supervise court-ordered visitations and coordinate scheduling with parents, foster parents, schools, and rooms.
• Document observations and interactions after each visit.
• Use fact-based information gathering to assess safety concerns.
• Provide transportation to clients as needed.
• Meet with supervisor and caseworkers to review case plans and relay crisis information.
• Participate in team meetings and DHS agency meetings.
• Request and maintain records; input referrals into computer systems.
• Perform administrative duties for Supervisors and Caseworkers (filing, storage, routine forms).
• Back up the Intake Case Services Aid and handle reports of abuse/neglect.

Conocimientos

Effective communication

Customer service

Record keeping

Attention to detail

Educación

High school diploma or equivalent

Three years public contact experience

One year in a social service agency

Herramientas

Trails database

CAPS database

MS Office

Descripción del empleo

Description

Teller County's Department of Human Services is seeking a Case Services Aide II – Ongoing to provide supervised court-ordered visitations between children and their families in a variety of settings to promote and/or maintain the bonding/relationship of the child(ren) and parent/family; may provide Para-professional services primarily for problems in the home in support of a treatment plan developed by professional caseworkers; is the main backup for the Hotline Screener during business hours. Utilizes specialized screening techniques regarding concerns and identifies imminent safety issues of the child, youth or adult; performs background checks on adults and children in both Adult Protection and Child Welfare referrals; responsible for all documentations into computer systems utilized by both programs.

What You'll Do:

(1) Supervise court-ordered visitations. Coordinate scheduling with parents, foster parents, schools and visitation room availability. Provide Supervisor with a monthly schedule of visits. Document observations and interactions of family members/clients following each visit.

(2) Utilization of fact-based information gathering while developing analytical ability to determine if there is an immediate concern for safety.

(3) Provide transportation to clients as needed.

(4) Meet regularly with supervisor, and social caseworkers to coordinate and review case plans; provide immediate information to therapists/social caseworkers in response to client crisis or negative change in client behavior.

(5) Participate in team/unit and DHS agency meetings.

(6) Request records such as police reports, medical and social history and school records. Maintain confidential records and statistics on work performed, and other records as required in conjunction with caseworker. Input referrals and other forms into various computer systems.

(8) Perform administrative duties for Supervisors and Caseworkers to include, but not limited to, logging of court orders, preparing cases for electronic storage, filing, copying, filing out routine forms and due diligence reports and letters.

(9) Act as back up to the Case Services Aid – Intake. Accepts reports of potential or alleged abuse and /or neglect of children, youth, or adults by phone or in person.

Requirements

What You'll Bring:

Education/Experience:

• High school diploma or equivalent,
• Plus three (3) years of experience in public contact involving providing services,
• Including one (1) year in a social service agency;
• Any acceptable combination of education, training and experience that provides the listed knowledge, skills and abilities may be substituted.

Knowledge of: enhanced interview and screening techniques; Trails and CAPS database systems; effective parenting skills and infant/child development; basic computer skills and electronic communications; principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skilled in: various computer/data entry skills to access programs such as Dept. of Labor, Dept. of Motor Vehicles; mandated background checks, internal, local and State levels.

Ability to: communicate effectively in writing and verbally; establish and maintain effective and professional working relationships with co-workers, other county departments, representatives of other agencies and organizations, and the public; assimilate and apply the following: Colorado Children’s Code, State statutes and Teller County DHS policies, State eligibility requirements to determine eligibility for Title 4-E Foster Care and Maintenance of Effort (MOE), mathematical formulas to establish eligibility requirements; provide instruction and to monitor; observe and interpret interactions; assess family dynamics as they unfold and to deal with crisis situations; effectively and positively interact with family members/clients and to intervene in negative behavior which is contrary to positive family dynamics; establish effective working relationships with client/family members, caseworkers and community professionals; assess and troubleshoot data/computer problems and effectively communicate with State Department of Human Services.

Additional Details About the Role:

Visual Acuity/Hearing/Speaking

Must be able to communicate by talking and hearing in person and by telephone; ability to see and read documents, manuals and characters on a computer screen and office machines.

Physical Effort/Dexterity

Ability to perform light/moderate physical work and to lift and carry 25 pounds; ability to operate a computer keyboard and a vehicle; ability to stand, walk, sit, kneel, bend, grasp, ride and reach.

Environmental Factors:

This position works in an office setting with local travel. This position requires light physical exertion and the normal range of motion, dexterity, and vision. Some work can be in a hostile environment of distressed persons.

Work Schedule/Characteristics:

40 hours per week; some evening and weekend work is required.

License/Certification Requirements:

Possession of and ability to maintain a valid Colorado driver’s license. Ability to clear/pass certain levels of State security to access highly confidential information, (Dept. of Labor, Dept. of Motor Vehicles, Utilities) ability to pass a pre-employment drug test. Ability to obtain certification as a Hotline Screener within six (6) months of employment and maintain yearly certification.

Compensation and Benefits:

Salary range

$22.00 - $23.10 / hour

Status

Full-time, Non- Exempt

Location

Woodland Park, on site

When it comes to benefits, Teller County is committed to offering a comprehensive, affordable benefits package that meets the needs of our employees and their families.

• Two Meritain Aetna health plans to choose from –the County pays 50% to 100% of the premium depending on the plan you choose.
• HSA plan – the County contributes $1,250 for employee only and $2,500 for employee plus one or more dependents.
• Telehealth/Teledoc options – access quality healthcare from the comfort of your home, during your lunch break or while traveling.
• Dental, Vision and Prescription drug coverage.
• Basic and voluntary life coverage.
• 401a retirement plan – employees contribute 4% and the County matches 8%. You are fully vested in five years.
• 457b deferred comp plans – both pre- and post-tax options available.
• Time Off: Paid vacation, sick, 12 holidays, 1 floating holiday.
• Aflac, wellness programs, EAP, education assistance, employee discounts, uniform allowance.

Click here to review our full benefits package.

Applications accepted until:

4:00 p.m., Tuesday, November 10, 2026