Case Processor

SoftDev Incorporated; Albany (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

SoftDev Incorporated seeks a detail-oriented FOIA/Privacy Act Case Processor to prepare complex Track 2 USCIS records for government approval. You will validate requests, review multi-page records, apply precise redactions, and draft final action letters with exemption explanations.

You must protect PII and sensitive information while meeting strict quality standards. The role requires the ability to interpret policies, maintain accuracy, and work independently in a fast-paced environment.

Qualifications

• Associate degree or at least two years of college, legal-support, records management, or related experience.
• At least two years of experience reviewing records or high-volume casework with quality standards.
• Ability to interpret policies, identify responsive material, apply redactions, and draft accurate correspondence.
• Attention to detail, reading comprehension, judgement, productivity, reliability, and ability to work independently.
• Proficiency with electronic records systems and Microsoft Office applications.

Responsibilities

• Process Track 2 FOIA/Privacy Act cases in FIFO order per SOPs and government direction.
• Verify requester/subject details, documents, consent, and correspondences.
• Confirm record matches the request and determine FOIA/privacy Act applicability.
• Review ~260–500 page responsive records per case.
• Identify responsive material, apply redactions and exemptions, and flag special processing.
• Protect PII, law-enforcement, and sensitive information.
• Create complete case notes and accurate final action letters for review.
• Submit work for quality control and government approval; address reviewer feedback.
• Correct and resubmit rejected cases within two business days.
• Meet production goals while maintaining at least 95% AQL.
• Complete required security and privacy training and report incidents.

Skills

Attention to detail

Reading comprehension

Judgment

Productivity

Reliability

Education

Associate degree or two years of college

Tools

Microsoft Office

Case-management tools

Job description

Continent Upon Contract Award

The Freedom of Information Act (FOIA) and Privacy Act Case Processor reviews and prepares complex Track 2 United States Citizenship and Immigration Services (USCIS) records for Government approval and release. The processor validates the request and requester entitlement, reviews pre-scanned records, applies redactions and exemptions, prepares case documentation and final action letters, and corrects returned work. The Government retains final adjudicative authority.

Essential Duties and Responsibilities

• Process assigned Track 2 cases in the FOIA Immigration Records SysTem (FIRST) in "First In, First Out" (FIFO) order in accordance with the USCIS FOIA/Privacy ActProcessing Guide, Standard Operating Procedures (SOPs), and current Government direction.
• Verify requester and subject names, addresses, identifiers, request type, supporting documents, consent, discussion notes, and applicable correspondence.
• Confirm the scanned record corresponds to the request, correct subject, and correct A-number and determine whether the request is governed by FOIA, the Privacy Act, or both.
• Review responsive electronic records averaging approximately 260 pages and not exceeding 500 pages per assigned case.
• Identify responsive material; apply accurate, appropriately limited redactions and the correct exemptions; and identify documents requiring referral or special processing.
• Protect Personally Identifiable Information (PII), investigative and law-enforcement information, National Security Information, and other sensitive or protected content.
• Create complete case notes and prepare accurate final action letters, including exemption explanations and page counts, for Government review and signature.
• Submit completed work for internal quality control and Government approval and respond promptly to reviewer feedback.
• Correct and resubmit rejected cases within two business days of rejection.
• Meet assigned production goals while maintaining quality at or above the 95 percent Acceptable Quality Level (AQL).
• Complete required security, privacy, systems, equipment, policy, and procedural training and immediately report suspected security or privacy incidents.

Minimum Qualifications

• Associate degree or at least two years of college, legal-support, records management, administrative adjudication, claims, benefits, compliance, or comparable experience; relevant federal case processing experience may substitute.
• At least two years of experience reviewing records, applying detailed rules, handling sensitive information, or completing high-volume casework with documented quality standards.
• Ability to interpret written policies, distinguish responsive from nonresponsive material, apply redaction instructions, and prepare accurate correspondence.
• Demonstrated attention to detail, reading comprehension, judgment, productivity, reliability, and ability to work independently.
• Proficiency with electronic records, case-management tools, and Microsoft Office applications.

Preferred Qualifications

• FOIA, Privacy Act, USCIS, Department of Homeland Security (DHS), immigration-records, A-File, or FIRST experience.
• Prior legal document review, paralegal, records disclosure, law enforcement records, or federal benefits processing experience.
• Experience using electronic redaction tools and meeting individual productivity and quality targets.

Performance Expectations

• Average planning standard of approximately 90 minutes per case, adjusted for authorized training, system availability, complexity, and quality requirements.
• Individual and team quality at or above the 95 percent AQL.
• Accurate case documentation, exemption application, final action letters, and page counts.
• Timely correction and resubmission of rejected work.

Common Conditions of Employment

• Must be a United States citizen.
• Must successfully complete USCIS suitability and Entry on Duty requirements and maintain required access throughout employment.
• Must sign required criminal-history, nondisclosure, privacy, and acceptable-use acknowledgments and complete all required training.
• Must safeguard sensitive, personally identifiable, law-enforcement, procurement-sensitive, and Government information and use only authorized equipment and systems.
• Must be able to read, write, speak, and understand English and work during approved hours that support National Records Center operations.
• Must comply with SoftDev, DHS, and USCIS conduct, security, privacy, records, equipment, and accessibility requirements.