CASE PROCESSING SPECIALIST SUPERVISOR - Winton, NC

GEO Corrections & Detentions; Mount Gallows (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Corrections & Detentions is seeking a Case Processing Specialist Supervisor to guide case processing, immigration records management, and document preparation for ICE personnel. You’ll work under ICE field office supervision to ensure compliance and accuracy.

You will supervise staff, maintain A-files and ICE systems, coordinate interviews, and assist with removals, keeping records compliant with privacy laws and DHS policies. Strong leadership and communication are essential.

Qualifications

• Associate degree or 1 year of related industry experience required.
• Experience reviewing law enforcement or immigration case files and conducting interviews required.
• Bachelor's degree preferred; supervisory capacity demonstrated.
• Knowledge of immigration case processing objectives, policies, and requirements.
• Ability to plan, assign, and supervise work of others.
• Clear verbal instruction and training delivery to diverse audiences.
• Ability to write memorandums and reports clearly and accurately.
• Ability to interpret complex written and oral communications and instructions.
• Ability to make and implement decisions without assistance.
• Proficient with Microsoft Office and related PC applications.

Responsibilities

• Leads Case Processing Specialist in processing cases and managing records.
• Assists preparation and review of case files for accuracy and completeness.
• Ensures A-files and ICE systems reflect up-to-date case statuses.
• Maintains compliant electronic and paper case files under privacy laws.
• Gathers and organizes court records and related documents from multiple sources.
• Keeps case status records, court scheduling, and tracking logs current.
• Generates case status reports and monitoring dashboards.
• Coordinates docketing with EOIR/USCIS; schedules interviews/hearings/removals.
• Reviews paperwork for completeness and notifies appropriate officers.
• Supports scheduling removal and coordination of interviews with detainees and officials.
• Directs removal document preparation and ensures accuracy.
• Performs other duties as assigned.

Skills

Documentation review

Immigration/detention interviewing

Supervisory skills

Verbal instruction delivery

Written communication

Attention to detail

Decisiveness

MS Office

Education

Associate's degree or 1 year related experience

Bachelor's degree preferred; supervisory experience

Tools

Microsoft Office

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• * Paid Time Off
• * Paid Holidays
• * 401(k) Matching
• * Health Insurance
• * Vision Insurance
• * Life Insurance
• * Health Savings Account
• * Tuition Reimbursement
• * Employee Discount
• * Reduced Tuition Rates
• * Disability Insurance
• * Employee Assistance Program
• * 401(k)
• * Pet Insurance
• * Dental Insurance
• * Paid Training
• * Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary: The Case Processing Specialist Supervisor provides guidance in the processing of cases, immigration records management, and document preparation process for ICE Personnel. Works under the general direction of ICE field office personnel.

Primary Duties and Responsibilities:

• The Case Processing Specialist Supervisor leads Case Processing Specialist in processing cases and performing all peripheral activities, immigration records management, and document preparation.
• Assists the preparation, review and management of case files, ensuring accuracy and completeness in all documentation.
• The Case Processing Specialist Supervisor ensures Alien Files (A-files) and ICE systems reflect a case status that is updated, accurate, and complete.
• Ensures case processing staff maintain and update electronic and paper-based case files, ensuring compliance with federal privacy laws, DHS policies, and federal data security requirements.
• The Case Processing Specialist Supervisor retrieves, compiles, and organizes county, state, and federal court records, conviction documents, and supporting case materials from multiple databases, and other government sources.
• Maintains up-to-date case status records, court scheduling details, and case tracking logs.
• Ensures the generation of case status reports and monitoring dashboards.
• Assists with docket coordination with EOIR and USCIS. Coordinates with ICE officers to facilitate interviews, hearings, removals, and case updates.
• Reviews appropriate paperwork for completeness and accuracy.
• Ensures all administrative applications are reviewed, A-files are updated, and docket officers timely notified for appropriate law enforcement action.
• Tracks compliance with release conditions and report violations, as applicable.
• Assists ICE Office of Principal Legal Advisor (OPLA) in obtaining criminal history checks and other supporting documentation as needed prior to court.
• Assists ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
• Directs the organization and preparation of removal documents and coordinates with ICE personnel for scheduling removal and staging flights. Ensure all documentation is prepared and accurate.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• Associate's degree from an accredited institution or one year of directly related industry experience required.
• Experience and/or training related to reviewing law enforcement documentation such detention files, custodial records, or immigration case files including A-files and DHS databases, or previous experience conducting interviews for immigration or detention related purposes required.
• Bachelor's degree in a related discipline is preferred.Demonstrated experience to function in a supervisory capacity.
• Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
• Ability to plan, assign, and supervise the work of others.
• Must be able to disseminate verbal instructions or training clearly and in a manner that is understood by the intended audience.
• Must be able to write memorandums and reports in a clear, concise, and accurate manner.
• Ability to interpret complex written and oral communication, documents, and instructions.
• Ability to make and implement decisions without assistance.
• Ability to give instructions and have them conducted.
• Proficient with general PC application software products (Microsoft Office suite).

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