CASE PROCESSING SPECIALIST - Norfolk, VA

The GEO Group Australia Pty Ltd.; Mount Gallows (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Dental Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Secured Services in Mount Gallows, NC is seeking Case Processing Specialists to support immigration records management and document preparation. You will work under ICE field office supervision, handling case files, data entry, and updates across ICE systems.

The role emphasizes accuracy, privacy compliance, and coordination with multiple agencies. A related degree or experience is required, and meticulous documentation is essential for success.

Qualifications

• Associate degree or one year of related experience.
• Experience reviewing law enforcement documents or DHS databases preferred.
• Bachelor’s degree in a related field is a plus.
• Proficient with general PC software and data handling procedures.

Responsibilities

• Process immigration cases and related activities.
• Prepare, review, and manage case files for accuracy.
• Update A-files and ICE systems with current status.
• Enter data into ICE systems ensuring data integrity.
• Maintain electronic and paper-based case files per privacy laws.
• Retrieve and organize court records and supporting documents.
• Track case status and court scheduling details.
• Generate case status reports and dashboards.
• Coordinate with EOIR/USCIS and ICE for interviews and removals.
• Prepare removal documents and ensure documentation accuracy.
• Communicate with detainees in their primary language when needed.
• Provide surge support after hours and perform other duties.

Skills

Immigration records

Document preparation

Data entry

Court records

Docket coordination

Office software

Education

Associate degree

Bachelor’s preferred

Tools

MS Office

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you\'ll receive the honor and recognition that comes with working for the industry\'s global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary

The Case Processing Specialists assists ICE Personnel with immigration records management and document preparation. Works under the general direction of ICE field office personnel.

Primary Duties and Responsibilities:

• Process cases and perform all peripheral activities, immigration records management, and document preparation.
• Prepare, review, and manage case files, ensuring accuracy and completeness in all documentation.
• Ensure Alien Files (A-files) and ICE systems reflect a case status that is updated, accurate, and complete.
• Accurately enters data into ICE systems, ensuring compliance with agency protocols and data integrity requirements.
• Maintain and update electronic and paper-based case files, ensuring compliance with federal privacy laws, DHS policies, and federal data security requirements.
• Retrieve, compile, and organize county, state, and federal court records, conviction documents, and supporting case materials from multiple databases, and other government sources.
• Maintain up-to-date case status records, court scheduling details, and case tracking logs.
• Generate case status reports and monitoring dashboards.
• Assist with docket coordination with EOIR and USCIS. Coordinate with ICE officers to facilitate interviews, hearings, removals, and case updates.
• Review appropriate paperwork for completeness and accuracy.
• Ensure all administrative applications are reviewed, A-files are updated, and docket officers timely notified for appropriate law enforcement action.
• Track compliance with release conditions and report violations, as applicable.
• Assist ICE Office of Principal Legal Advisor (OPLA) in obtaining criminal history checks and other supporting documentation as needed prior to court.
• Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
• Organize and prepare removal documents and coordinate with ICE personnel for scheduling removal and staging flights. Ensure all documentation is prepared and accurate.
• Ensure aliens scheduled for removal have the necessary documentation in A-files per ICE instructions.
• Ensure travel information, ICE Air scheduling and manifest(s) are completed, detention center release forms are prepared, and property inventories/receipts are ready on the scheduled time and day of departure.
• Ensure detainees have the necessary legal paperwork, seven-day supply of medications, property, and valuables before transfer or removal.
• Collect, review for completeness and accuracy, and file signed Form I-205 Warrant of Removal/Deportation departure verifications in A-file.
• Ensure case is closed in ICE data systems and file is transferred to the National Record Center for storage.
• Schedule interviews between detainees and ICE officers, consulates, and legal representatives as applicable.
• Communicate with all detainees in the detainee’s primary language using translation device/services if needed.
• Provide other logistical and administrative support for ICE personnel as assigned.
• Provide surge support after hours, including expanded breadth and depth of tasks, as required.
• Perform other duties as assigned.

Qualifications

Minimum Requirements:

• Associate’s degree from an accredited institution or one year of directly related industry experience required.
• Experience and/or training related to reviewing law enforcement documentation such detention files, custodial records, or immigration case files including A-files and DHS databases, or previous experience conducting interviews for immigration or detention related purposes required.
• Bachelor’s degree in a related discipline is preferred.
• Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
• Proficient with general PC application software products (Microsoft Office suite).
• Ability to exercise initiative, judgment, and knowledge in the performance of complex, confidential, and sometimes difficult duties.

GEO Secured Services