Case Managers & Leads - Spokane Wildfire Assistance

AC Disaster Consulting; Spokane (WA); On-site; USD 34,000 - 41,000; Full time

Job summary

AC Disaster Consulting is seeking Individual Assistance Case Managers & Leads to support disaster recovery efforts in Washington state, including Spokane and Lakewood. Positions are hourly, full-time, non-exempt or temporary, with travel up to 25% and remote home locations.

Responsibilities include survivor-centered case management, program navigation, and coordination with partners to overcome recovery barriers.

Qualifications

• Ability to communicate clearly, in writing and verbally.
• Maintain confidentiality of sensitive information.
• Capable of multi-tasking while handling caseloads.
• Familiarity with state and local governments is necessary.
• Highly organized and detail oriented.

Responsibilities

• Work as part of the Case Management team and perform duties as assigned.
• Attend meetings with clients and homeowners.
• Attend training on program requirements and apply policies.
• Manage individual workload of case management.
• Ensure productivity and compliant program processing and tracking.
• Understand program needs, policies, and SOPs.
• Review records for inconsistencies and resolve issues.
• Communicate and resolve problems per protocols.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Confidentiality

Multi-tasking

Government knowledge

Organizational skills

Education

High school diploma or equivalent

Associate degree or higher in social services

Job description

***Successful candidates will be local to Spokane or Lakewood WA***

AC Disaster Consulting

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

MISSION

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

VISION

In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

• Job Title: Individual Assistance Case Managers & Leads
• Full Time/Part Time/PRN: Full-time
• Exempt/Non-Exempt: Non-exempt
• Temporary/Seasonal/Regular: Temporary
• Hourly/Salary: Hourly
• Compensation: $25-30
• Travel/Location: Washington state (Spokane or Lakewood areas)

Mission of Role/Position Summary:

The Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Work as a part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners
• Attend training on program requirements and apply all policies and procedures as required.
• Manage individual workload of case management.
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escape problems and concerns according to proper protocols.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to effectively communicate both verbally and written.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Capable of multi-tasking when necessary.
• Strong familiarity with state and local governments is necessary.
• Highly organized, detail oriented and self-motivated.

Supervisory Responsibilities:

This role will not have supervisory responsibility.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

• Up to 25% travel is expected for this position.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to manipulate up to 25 lbs. repetitively throughout the day and as needed.

Working Environment:

• Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.
• All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.
• If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Workplace Health & Safety:

We are committed to fostering a safe and healthy workplace. Employees are expected to champion a culture of safety by complying with all health and safety policies and procedures, completing required training, identifying and reporting hazards, exercising sound judgment, and taking reasonable care to protect the health and safety of themselves, their colleagues, clients, and the communities we serve.

Experience/Education Required:

• At least one year of professional case management, social services, emergency management, or disaster recovery experience.
• At least one year experience documenting client services and maintaining confidential records.
• High school diploma or equivalent.

Experience/Education Preferred:

• Associate degree or higher in social services
• Case management experience with housing program
• At least one year FEMA HMA grant experience

Additional Qualifications:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Temporary positions are not benefits eligible except where required by law.

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation,and training.AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at [e-mail].

We use E-Verify for all candidates who are offered and accept a position with us. Please visit this link to the E-Verify Website and this link to view the E-Verify rights poster to understand your rights in this process.