Case Manager - The Magnolia, San Jose CA

Paycom; California (MO); On-site; USD 41,000 - 47,000; Full time

Job summary

Eden Housing seeks a Case Manager to oversee resident services programming across properties serving high-need populations, including seniors and special-needs individuals. You will coordinate services with county providers, build community partnerships, and ensure compliance with HIPAA policies while promoting independent living and resident well-being.

Under supervision, you will deliver programs, conduct outreach, and support residents in achieving personal and functional goals.

Qualifications

• Excellent reading, writing and verbal communications
• Ability to navigate language barriers using translation tools
• Experience serving high-need and/or homeless populations
• Experience with data entry and report generation
• Knowledge of HIPAA policies and procedures

Responsibilities

• Deliver onsite programs and ensure they meet standards and regulatory expectations
• Conduct outreach to residents via door-to-door, phone, and email
• Provide crisis intervention and follow mandated reporting policies
• Support case management for residents with functional impairments
• Coordinate with community partners and service providers to deliver programming

Skills

Communication

Active listening

Conflict resolution

Organization

Independent work

Education

MSW or MA in psychology/counseling

BA/BS in same fields with 3+ years experience

HS Diploma or GED + 5+ years experience

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office Suite

Job description

Pay Range: Minimum $29.48/hr - Maximum $34.39/hrSUMMARYUnder the supervision of the Associate Director, Supportive Housing the Case Manager is responsible for oversight of the delivery of resident services programming at properties that serve high needs, Individuals, families seniors and those with special needs within Eden Housing’s portfolio. The Case Manager is responsible for the coordination of services for high needs populations and low- income households living at each site. Additionally, this role is responsible for the development of collaborative relationships with county provided services providers and with outside services to bring robust and relevant programming to Eden Housing properties.ESSENTIAL DUTIES AND RESPONSIBILITIESIndependently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectationsRegularly conduct door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offeredAssist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and proceduresSupport case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skillsProvide group and one-on-one services to residents and support community building activities at assigned propertiesCollaboratively work with the residents to support independent living and personal and professional goalsEducate residents about programmatic options and advocates for residents’ needsEnsure that all established HIPAA policies and procedures are maintained and strictly adhered toPartnership ManagementFamiliar with Services’ partnership goals and selection criteria; engages with property-level partners to support these goals/criteria and communicates with supervisor where improvements may be neededCollaborates well with local community agencies in proximity to assigned propertyWork collaboratively with Eden Property Management, Eden Resident Services staff, community partners and community-based services providers to address/ resolve property concerns or neighbor disputesCustomer ServiceSupport property-level needs assessments and associated follow-up (e.g., community meetings)Participate in development of property service plan that is responsive to resident needsCommunicate and execute actions based on stated and assessed needsOffer exemplary customer service and responsiveness to residentsData-driven Decision-makingMaintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)Ensure timely property-level reporting, consistent with Services’ policies, procedures, and trainingsEffective Team BuildingParticipate in staff and team meetings, trainings, group outings and other site sponsored eventsApprise direct supervisor of activities and incidents in a timely mannerCultivate collaborative relationships with Property Management peers and colleagues at the property levelPerforms other duties as assignedTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.Education and ExperienceM.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experienceExperience working with and serving homeless populations and/or providing social services to diverse populationsExperience using and administering multiple assessment tools and interpreting information/data derived from assessmentsExperience supporting program and service implementation and coordinationExperience collaborating with local service providersKnowledge, Skills, and AbilitiesExcellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordinglySolid judgment, discretion, problem-solving skills when working with clientsExcellent relationship-building, active listening, and conflict-resolution skillsExcellent attention to detail and organizational skills and demonstrated ability to work independentlyWilling to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populationsEffectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor.