Case Manager - The Lewis Center

Gulfstream Goodwill Industries; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Gulfstream Goodwill Industries in West Palm Beach, FL is seeking a housing-focused case manager to work at the Lewis Center. You will partner with participants to develop individualized housing plans, provide guidance, and advocate to maximize independence in the community.

Responsibilities include intake review, SPDATs, coordinating resources, data entry, and collaboration with staff and community partners to remove housing barriers. A valid FL driver’s license is required.

Qualifications

• Bachelor’s degree required in a related field.
• Minimum of one year case management experience preferred.
• Excellent communication skills required and ability to establish rapport with employers and referral agents.
• Excellent problem-solving and organizational skills.
• Valid Florida driver’s license, insurance, reliable transportation for travel to outlying locations.

Responsibilities

• Provide housing-centered case management for individuals experiencing homelessness.
• Develop individualized housing plans and assist with housing options in the community.
• Conduct intake reviews, SPDATs, and assess barriers to housing.
• Coordinate transportation to appointments and services as needed.
• Enter participant data into database systems and ensure consents are on file.
• Collaborate with program providers, staff, and community resources to support housing goals.
• Attend meetings and participate in routine trainings and program changes.

Skills

Communication

Problem-solving

Organizational skills

Driver's license

Education

Bachelor’s degree in Rehabilitation, Social Services, Human Services or related field

Job description

Description

SCOPE:

Provide housing focused and person-centered case management for individuals experiencing homelessness at the Lewis Center- a low barrier shelter. Work along with participants to create an Individualized Housing Plan; provide guidance and support to participants to meet their individualized housing goals; and contribute to the mission of Goodwill by advocating for the participants and maximizing opportunities for persons experiencing homelessness to become more independent, guided by precedent and working within the limits of established policies.

ESSENTIAL FUNCTIONS:

1. Receive and review intake information for new participants in the Homeless Resource Center: Philip D. Lewis.
2. Meet with individual participants and review interests, work history, and goals. Complete SPDATs as required Work in cooperation with participants to establish individual housing goals.
3. Create a warm, welcoming environment; implement and support the principles of a trauma informed care environment
4. Develop individualized housing plans that assist guests in identifying permanent housing options in the community.
5. Verify participants’ eligibility and research benefits being received and assist with applications if needed.
6. Assess participant’s barriers to housing and support individual in identifying strategies to overcome barriers.
7. Provide resources and referrals to assist participant as needed to support housing plans.
8. Provide assistance with transportation when needed to doctor appointments, social security, etc. and clothing.
9. Provide transportation when necessary to Social Security, medical appointments, etc.
10. Flex time to meet with clients who are working either after hours or weekends.
11. Provide participant with housing counseling and support; and serve as a liaison between program providers, direct care staff, and other support providers. Provide crisis intervention and advocacy, assessments, and information gathering and sharing with staff. Research and recommend resources and make referrals to other programs.
12. Enter the data gathered from participant contacts into the appropriate database systems for case follow-up and review. Ensure that participant consent forms are obtained and on file.
13. Investigate and find out what agencies and organizations within the community serve persons experiencing homelessness. Determine what programs, support groups and services are offered. Offer to make presentations to groups to enhance community awareness of the programs and opportunities offered by the Lewis Center.
14. Participate in staff meetings, case conferences and various meetings with GGI staff and others to receive guidance on program changes or enhancements.
15. Participate in training to upgrade skills as courses become available. Complete all GGI required trainings within 6 months of hire.
16. Provide assistance with other general department activities. Provide any range of department administrative assignments or special projects as requested.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

1. Demonstrate by words and actions a commitment to the Goodwill mission to help people experiencing homelessness to become self-sufficient, working members of the community.
2. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
3. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
4. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

Requirements

KNOWLEDGE AND SKILLS:

1. Bachelor’s Degree in Rehabilitation, Social Services, Human Services or related field required.
2. Minimum of one (1) year case management experience preferred.
3. Excellent communication skills required. Ability to establish and maintain rapport with employers and referral agents.
4. Excellent problem-solving skills & organizational skills.
5. Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.

PHYSICAL REQUIREMENTS:

1. General office environment
2. Generally normal sitting, standing and walking
3. Regular travel
4. Occasional assistance with lifting up to 30 lbs.

TOOLS AND EQUIPTMENT USED:

• Computer and usual peripherals, word processing, spreadsheets and software programs, and standard office equipment, automobile, large passenger van, or wheelchair accessible van, as required.

Equal Employment Opportunity (EEO) Statement

Gulfstream Goodwill Industries is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

Gulfstream Goodwill Industries is committed to providing reasonable accommodations to qualified individuals with disabilities. Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

If you need a reasonable accommodation during the application or hiring process, please contact: [phone] or [e-mail]