Case Manager - Support Services

I Am Next, Inc.; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

I Am Next, Inc. is seeking a Case Manager – Support Services to provide trauma‑informed support to transition‑aged youth with histories of foster care and housing instability.

You will help develop individualized service plans, connect participants to housing, transportation, education, employment, and healthcare, and empower clients toward independence. You will work collaboratively to identify goals, track progress, and ensure compassionate, strengths‑based care using HMIS and other case

Qualifications

• Bachelor's degree in a related field is required.
• Two years of experience with transition‑aged youth, housing programs, or community services preferred.
• Strong understanding of trauma and fostering resilience in youth.
• Experience in case management, service coordination, or supportive services.
• Excellent verbal and written communication skills.
• Ability to stay calm and organized in high‑stress situations.

Responsibilities

• Provide trauma‑informed direct support to transition‑aged youth and young adults.
• Collaborate with participants to identify goals and develop individualized service plans.
• Coordinate access to housing resources, transportation, education, employment, healthcare, and other supports.
• Encourage progress toward housing stability, self‑sufficiency, and long‑term independence.
• Document services and outcomes with accuracy and timeliness.

Skills

Compassionate

Team player

Communication

Organizational skills

Emotional regulation

Passion for youth

Education

Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, Education

Tools

HMIS

HubSpot

Salesforce

Job description

Join the Family

Do you want to be a part of a team that improves lives, empowers people, and strengthens communities?

Want to be a thought leader and change maker? If yes, then look no further.

Who We Are

I Am NEXT?empowers former foster youth with housing, transportation, and integrated community resources to chart their own path toward sustainable independence. Through trauma-informed care, authentic relationships, and individualized support, we equip young adults with the resources, relationships, and time they need to thrive.

At I Am Next, we believe in holding high expectations while extending high grace. We are committed to fostering hope, healing, self-determination, and long-term stability for youth transitioning into adulthood.

About the Role:

The Case Manager – Support Services serves as a key member of the I Am Next support services team and provides direct, trauma-informed support to transition-aged youth and young adults with histories of foster care, housing instability, and complex trauma.

This position works collaboratively with participants to identify goals, develop individualized service plans, and support progress toward housing stability, self-sufficiency, emotional wellness, and long-term independence. The Case Manager provides relational support while coordinating access to housing resources, transportation, education, employment, healthcare, behavioral health services, and other community-based supports.

Using strengths-based, motivational, and trauma‑informed approaches, the Case Manager empowers young adults to navigate barriers, build resiliency, and develop the skills necessary for successful adulthood.

What you bring to this role:

• Bring your passion and expertise
• A desire to help others become the best they can be while managing a healthy work/life balance.
• Ability to be a team member and thought leader.
• Bachelor's degree?in?Social Work, Human Services, Psychology, Sociology, Counseling, Education?or related field.
• Minimum two years of experience working with transition‑aged youth, foster youth, housing programs, shelters, or community-based services.
• Strong understanding of trauma, attachment, adverse childhood experiences, and the transition from foster care to adulthood.
• Experience with case management, service coordination, coaching, or supportive services.
• Excellent verbal and written communication skills.
• Strong organizational, documentation, and time management skills.
• Ability to remain calm and emotionally regulated in high‑stress situations.
• Proof of Automobile Insurance and Reliable Transportation
• Valid driver’s license
• TBRI Practitioner or Motivational Interviewing trained preferred.
• Experience working with youth aging out of foster care preferred.
• Experience with permanent supportive housing or homelessness services preferred.
• Experience with HMIS, HubSpot, Salesforce, or other case management systems preferred.