Case Manager Supervisor - STAR Center

DESC; Seattle (WA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Dental

Life insurance

Long-term disability

Medical coverage

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement plan

Job summary

DESC's STAR Center in Seattle seeks a Supervisor to lead the Case Manager team and coordinate housing and services for unsheltered adults with complex behavioral health needs. You will supervise, train, and support staff, manage referrals and partnerships with HOPE and city agencies, and maintain accurate case notes.

The role emphasizes crisis intervention, harm reduction, and strong community collaboration to secure housing and wraparound services for clients.

Qualifications

• Bachelor's degree in a relevant field or equivalent supervisory experience.
• Two years of human services experience, preferably with homelessness or behavioral health populations.
• One year of supervisory or leadership experience.
• Master's degree in social work, counseling, administration, public health, or related field (preferred).
• Valid Washington State driver's license (preferred).

Responsibilities

• Assist Project Manager in planning, implementation and coordination of STAR Center services.
• Ensure compliance with relevant contract and procedure requirements.
• Collaborate with partners and stakeholders to ensure smooth operations and communication.
• Promote positive relationships with the surrounding neighborhood.
• Provide supervision and consultation to the team and assist with housing assessments and service planning.
• Coordinate center staffing, hiring and orientation for STAR Center staff.
• Lead training on crisis intervention, harm reduction and client safety.
• Engage clients and maintain relationships through resourceful strategies.

Skills

Supervision

Leadership

Stakeholder coordination

Caseload management

Education

Bachelor's degree in social services or management

Master's degree in social work / related field (preferred)

Job description

Description

Shift: Office Day

Days Off: Saturday, Sunday

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs ofpeople experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB SUMMARY:

DESC's STAR (Stability Through Access and Resources) Center is a time-limited, 24/7, behavioral health-focused non-congregate shelter program. Services at the Center are tailored for unsheltered adults facing significant untreated and under-treated challenges related to mental health and substance use disorders. The center is located at 619 3rd Avenue and Cherry St in Seattle.

Part of a 24 hours a day, 7 days a week team of professionals providing emergency shelter and service navigation for unsheltered individuals experiencing homelessness. The STAR Center Case Manager Supervisor provides leadership, coordination, training, scheduling and supervision for the STAR Center Case Managers. Case Managers work with clients one-on-one to create comprehensive plans to secure housing and services that will end their homelessness. This position also provides leadership in coordination with Human Services Department, the Homeless Outreach and Provider Ecosystem (HOPE) Team, and other outside entities in referrals to and operations of the STAR Center.

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist Project Manager in planning, implementation and coordination of STAR Center services.
• Assure compliance with all relevant contract and procedure requirements.
• Collaborate with key partners and stakeholders, including the HOPE Team and the City of Seattle, to ensure smooth operations and communication.
• Promote and maintain positive relationships with the surrounding neighborhood.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
• Provide individual supervision and consultation for team members, assisting with assessment and goal plan development, behavioral health referrals and staff training.
• Provide supervision and direction to staff in housing acquisition activities with Center clients, including income acquisition and barrier mitigation.
• Supervise, schedule and evaluate Case Managers to ensure effective operation of the STAR Center.
• Coordinate case manager hiring and orientation; assist in the hiring and orientation of other STAR Center staff.
• Consult with other staff regarding cases and client issues.
• Provide leadership at Center in absence of Project Manager as needed.
• Engage clients and maintain working relationships through creative, resourceful strategies which build trust and confidence.
• Supervise and support case management outreach efforts within the community.
• Provide training and support for case management team in conducting housing assessments and coordinating with relevant systems for housing and services.
• Participate in Coordinated Entry planning activities as assigned. Liaison with external agencies as assigned in service of STAR Center client outcomes.
• Provide, directly and indirectly, intensive case management to facilitate client access to housing, medical and behavioral health care, financial assistance and vocational training or employment.
• Provide and support crisis intervention and counseling services for clients.
• Provide strong harm reduction-oriented service interventions and train and support staff in harm reduction.
• Maintain own caseload if assigned; develop plans and follow-up strategies for clients on caseload.
• Maintain service notes and files in an orderly, up-to-date manner.
• Become familiar with local employment, housing, and other resources.
• Coordinate with other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term providers as appropriate.
• Participate in the on-call rotation with other supervisors and managers to provide consultation, coverage and crisis intervention as assigned.
• Work shifts as assigned covering milieu to maintain order and communication and enforce agency rules.
• Participate in staff meetings and training sessions.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelors degree relevant to social services or management. Demonstrated ability to supervise or lead teams in a fast paced, complex, social service or other programming may substitute for degree requirement. See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or leadership experience.

PREFERRED QUALIFICATIONS:

• Masters degree in social work, counseling, administration, public health, or other relevant degree
• Case management or housing navigation experience (Shelter CM only) experience
• 2+ years supervisory experience in settings serving people with histories of homelessness and/or behavioral health conditions.
• Valid Washington State driver's license

EDUCATION / EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree in relevant degree, or
2. Bachelor’s degree in any field and 1 additional year of paid case management experience in social services, or
3. Relevant associates degree and 2 additional years of relevant paid case management work experience, or
4. Any Associates degree and 2 additional year of highly relevant case management work experience, and formal training in supervisory skills to demonstrate an ability to successfully perform the job, or
5. A combination of 2 years of highly relevant paid case management work experience, 2 additional years of relevant work experience, and formal training in supervisory skills to demonstrate an ability to successfully perform the job. DESC CSS and CM roles are considered highly relevant.

*examples of relevant degrees and/or coursework include but are not limited to: Social Work, Psychology, Sociology, Anthropology, Counseling, Behavioral Science, Social and Human Services, Mental Health/Counseling, Chemical Dependency and Rehabilitation, Youth and Family Support Services, Early Childhood Education/Child Welfare, Prevention and Early Intervention, Community Development and Housing, Policy and Advocacy

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing theduties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision,color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committedto diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment onthebasis of race, creed, color, sex, gender, sexual orientation, age,national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are

encouraged to apply.