Case Manager Supervisor

Care For the Homeless; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A nonprofit organization in New York is seeking a Case Management Supervisor to oversee Case Managers and ensure high-quality client service. Responsibilities include supervising staff, providing training, and monitoring compliance with documentation. Candidates should have a Master’s in Social Work or related field, with at least three years of clinical experience, especially with mentally ill or homeless populations. Strong supervisory and communication skills are essential for success in this role.

Qualifications

• Master's degree in Social Work or related field required.
• Minimum of 3 years of clinical experience needed.
• Experience with the mentally ill and/or homeless population essential.

Responsibilities

• Directly supervise the Case Managers.
• Provide orientation and initial training to new Case Managers.
• Monitor incident reports and ensure follow-up case notes.

Skills

Excellent oral and written communication skills

Proven supervisory skills

Flexibility in nontraditional settings

Education

Master’s Degree in Social Work (Licensed Master Social Worker)

Master's in Mental Health counseling or related field

Job description

Overview

Summary: The Case Management Supervisor (reporting to the Director of Social Services) has responsibility for the following: Essential Duties And Responsibilities

Responsibilities

• Directly supervise the Case Managers
• Provide orientation and initial training to new Case Managers and Social Work interns
• Work with Clinical Supervisor, Assistant Director of Social Services and the Case Aide on quality assurance issues including closing of the charts
• Review daily case notes in CARES and ensure that Case Managers input case notes within 24 hours
• Monitor incident reports and ensure that follow up case notes are being attached
• Approve documentation in all charts
• Identify and coordinate the training and educational needs of the Case Management staff
• Facilitate groups that will address the needs of the clients
• Provide support to clients who are struggling to follow up on their ILPs
• Cover caseloads when necessary
• Document client engagement in CARES
• Audit the clients’ charts to ensure compliance
• Participate in case conferences, team meetings, staff training, community meetings, and staff meetings
• Perform other duties as assigned.

Job Qualifications

Educational Requirements:

• Master’s Degree in Social Work (Licensed Master Social Worker).
• Master's in Mental Health counseling or related field.

Experience:

• Minimum of 3 years of clinical experience
• Experience working with the mentally ill and/or homeless population
• Flexible and comfortable in nontraditional setting
• Excellent oral and written communication skills
• Proven supervisory skills (in a supervisory capacity for a minimum of 3 years)