Case Manager Supervisor

Gulf Coast JFCS; Clearwater (FL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

15 PTO Days per year

13 Paid holidays

Medical, Dental & Vision insurance

Healthcare Concierge

Dependent Care and Healthcare FSA

Immediate 403b with 25% match

Supplementary Life/AD&D insurance

Mileage Reimbursement

Job summary

Gulf Coast JFCS seeks a dynamic supervisor for the Child & Family Services division to oversee Lead Agency case managers, recruit staff, conduct regular performance reviews, and coordinate client assignment. The role emphasizes managing costs, reporting to funders, and maintaining high-quality service delivery across programs.

Ideal candidate will have a bachelor’s in a social services field, 2+ years in case management, and at least 1 year of supervisory experience.

Qualifications

• Bachelor’s degree in social work, sociology, psychology, or related field.
• Two years of case management experience.
• Minimum of one year supervisory experience preferred.
• Completion of the 701b Assessment training and certification.
• Thorough knowledge of department programs and functions.
• Knowledge of community resources.
• Strong communication, including supervisory capacity.
• Proficient with Microsoft Word and Excel.
• Knowledge of budget systems preferred.
• Ability to lift up to 25 lbs.

Responsibilities

• Supervise CCE Lead Agency case managers and staff recruitment, meetings, and training.
• Provide performance evaluations and assign clients to case managers.
• Manage client service costs and review funder requests.
• Provide information and referral to ancillary services.
• Assist with recruitment in absence of the Assistant Program Director.
• Maintain caseloads and coordinate services as needed.
• Complete required reports and outcomes.
• Ensure file integrity and QA training for staff.
• Perform other tasks as required.

Skills

Case management experience

Supervisory experience

Communication skills

Microsoft Word & Excel

Education

Bachelor’s degree in social work / related field

Tools

Microsoft Office

Budget systems knowledge

Job description

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

What You Will Do

• Day-to-day supervision of CCE Lead Agency case managers in accordance with requirements as established by funding sources, including staff recruitment, meetings, and training.
• Supervise personnel in the field through individual conferences and timely evaluation of employees’ performance.
• Assign clients to case managers.
• Manage client service costs as required by the funder, including but not limited to review and approval of One Time Only (OTO) requests to the funder.
• Provide information and referral for appropriate ancillary support services.
• Assist with recruiting, interviewing, and hiring in the absence of the Assistant Program Director
• Maintain a case load of up to 30 clients and in the absence of an assigned case manager, coordinate case management and support services, including Adult Protective Services (APS) High Risk Referrals
• Complete required reports, including outcome measure reports and narrative reports, as required by the funding agency.
• Appropriately manage peer file reviews and scheduled file monitoring for file integrity as it pertains to the Department of Elder Affairs (DOEA) service manual on an ongoing basis, review, revise, and correct documentation as it pertains to billable and non-billable activity and provide quality assurance training to all Elder Services Department staff to ensure continuity of file integrity.
• Perform other tasks as required.

What We Offer

• $57,800.08 annual salary
• 15 PTO Days per year
• 13 Paid holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Dependent Care and Healthcare Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity and Specified Disease insurance
• Employer Paid and Additional Voluntary Life/AD&D insurance
• Pet, Legal and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

What You Will Need

• Bachelor’s degree in social work, sociology, psychology, or a related social services field
  • A bachelor’s degree in a field other than the social services field, with professional human services experience, may substitute on a year-for-year basis for the education requirement.
• Two (2) years of case management experience
• A minimum of one (1) year of supervisory experience is preferred.
• Successfully complete the 701b Assessment training and receive certification.
• Thorough knowledge of department programs and functions.
• Considerable knowledge of community organization and resources.
• Ability to communicate effectively, including in a supervisory capacity.
• Proficient with the Microsoft Office suite, particularly Word and Excel.
• Knowledge of management budget systems is preferred.
• Ability to lift and /or carry case files, office supplies, donations, etc., up to 25 lbs.
• Potential exposure to clients who may be verbally and/or physically aggressive.
• Ability to work under stress and adapt to change.
• Must have a valid driver’s license and current auto insurance coverage.

Who We Are

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.