Case Manager - Southwest Virginia

Appalachia Service Project; Jonesville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Phone and laptop provided for work

ASP vehicle for local/regional travel

Job summary

Appalachia Service Project in Jonesville, VA is seeking a Southwest Virginia Case Manager to support housing programs, ensure grant compliance, and coordinate with staff, families, and community partners. This full-time exempt role reports to the Southwest Virginia Regional Director.

Responsibilities include case management, grant tracking, field operations support, and community trainings while maintaining files and assisting with program planning and employee development.

Qualifications

• Willingness to work in a Christian environment.
• Strong written and verbal communication skills, with comfort speaking publicly.
• Proficiency with Microsoft Office Suite and the ability to quickly learn new software and technology platforms.
• Demonstrated problem-solving skills and a proactive approach to identifying and resolving issues.
• Experience in grant compliance or case management.

Responsibilities

• Promote ASP by attending community services outreach meetings.
• Maintain accurate digital and physical case files and records
• Guide families through application, vetting, and selection processes.
• Coordinate homeowner communication, paperwork, and customizations.
• Maintain a steady pipeline of qualified applicants.
• Share homeowner stories with Advancement for fundraising.
• Assist with dedication ceremonies and other homeowner engagement activities.
• Track and support grant reporting and compliance.
• Collect and manage documentation (e.g., income verification, photos).
• Monitor deadlines and ensure team awareness.
• Perform or coordinate environmental reviews.
• Collaborate with Accounting for reimbursement submissions.
• Support readiness of ASP’s Southwest Virginia Hub for construction and disaster response.
• Communicate effectively with other ASP departments and field teams.
• Assist in local Summer Home Repair Program planning and operations.
• Keep procedure manuals current.
• Help maintain the Jonesville Center as needed.
• Support the development and delivery of community trainings on disaster recovery.
• Participate in evaluations, budgeting, and ongoing training.
• Collaborate with other departments and fulfill additional duties as needed.

Skills

Communication

Public speaking

Problem solving

Education

Associate degree or higher in social work or related field

Tools

Microsoft Office Suite

Job description

About the Position

The Southwest Virginia Case Manager supports ASP’s home repair, new build construction, and disaster recovery programs in Southwest Virginia. This role ensures efficient case management, compliance with grant requirements, and coordination with staff, families, and community partners to deliver timely and compassionate housing solutions. This is a full-time exempt position based in Jonesville, VA, reporting to the Southwest Virginia Regional Director.

Job Responsibilities

Case Management

• Promote ASP by attending community services outreach meetings.
• Maintain accurate digital and physical case files and records
• Guide families through application, vetting, and selection processes.
• Coordinate homeowner communication, paperwork, and customizations.
• Maintain a steady pipeline of qualified applicants.
• Share homeowner stories with Advancement for fundraising.
• Assist with dedication ceremonies and other homeowner engagement activities.

Grant Compliance

• Track and support grant reporting and compliance.
• Collect and manage documentation (e.g., income verification, photos).
• Monitor deadlines and ensure team awareness.
• Perform or coordinate environmental reviews.
• Collaborate with Accounting for reimbursement submissions.

Field Operations & Administrative Support

• Support readiness of ASP’s Southwest Virginia Hub for construction and disaster response.
• Communicate effectively with other ASP departments and field teams.
• Assist in local Summer Home Repair Program planning and operations.
• Keep procedure manuals current.
• Help maintain the Jonesville Center as needed.
• Support the development and delivery of community trainings on disaster recovery.
• Participate in evaluations, budgeting, and ongoing training.
• Collaborate with other departments and fulfill additional duties as needed.

Qualifications

Required:

• Willingness to work in a Christian environment
• Strong written and verbal communication skills, with comfort speaking publicly
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to quickly learn new software and technology platforms
• Demonstrated problem-solving skills and a proactive approach to identifying and resolving issues
• Experience in grant compliance or case management

Desired:

• Associate degree or higher in social work or a related field
• Experience in a home repair or nonprofit construction organization
• Experience in service delivery in service area (Southwest Virginia)
• Experience in volunteer-based and/or seasonal programming
• Experience with regional coalition/network involvement

Other Requirements:

• Valid driver’s license and driving record that is acceptable to ASP’s insurer
• Regional travel is expected
• This role may require occasional evening, weekend, or holiday work
• Satisfactory results on a background check

Salary and Benefits

ASP provides a market-based salary and generous employee benefits program including:

• Medical, dental, and vision insurance offered for employee and family
• Life insurance, retirement plan, medical spending plan
• Generous holiday, personal, and sick time
• Phone and laptop provided for work use
• ASP vehicle available for frequent local and regional business travel