Case Manager/Service Coordinator - Biddeford, ME

MaineGuide; Biddeford, Northern (ME, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Ongoing training programs

Job summary

Care Lync is seeking a Support Coordinator in Maine to assess participant needs, develop ISP plans, and advocate for access to housing, medical care, and community resources. The role emphasizes collaboration with families and professionals to deliver person-centered, high-quality services.

You will coordinate with medical and behavioral specialists, monitor progress, and support participants and aging individuals in achieving independence.

Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, or related field.
• Comfort traveling up to 50% to meet with participants in their homes and communities.
• Valid driver's license, auto insurance, and reliable transportation.
• Commitment to maintaining required certifications and state clearances.

Responsibilities

• Conduct person-centered assessments to identify participant needs, preferences, and life goals.
• Develop, implement, and update Individual Support Plans (ISP).
• Provide participants with choice and advocacy in care options.
• Coordinate with medical professionals, behavioral specialists, family members, and community resources.
• Monitor and evaluate services for safety, satisfaction, and progress toward independence.
• Assist adults with disabilities and aging population in accessing community resources.
• Maintain documentation, confidentiality, and compliance with standards.
• Participate in ongoing training and professional development.

Skills

Strong organizational skills

Excellent communication

Advocacy skills

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related field

Job description

Support Coordinator

Empower Independence. Build Your Career. Make a Lasting Impact.

At Care Lync, we're more than a social services agency - we're a team of people dedicated to helping others live full, independent lives. We provide Support Coordination (Service Coordination/Case Management) services for adults with Intellectual, Developmental, and Physical Disabilities, Autism Spectrum Disorder, and the aging population enrolled in the Department of Human Services, Medicaid Waiver Program.

As a Support Coordinator, you'll play a meaningful role in helping people navigate and secure the services they need - from housing and medical care to community engagement and independence. And while you're supporting others, we're here to support you with professional development, mentorship, and clear pathways for career growth.

Why You'll Love Working at Care Lync

Grow Your Career: We believe in promoting from within. Develop your case management, leadership, and advocacy skills with structured training, ongoing mentorship, and opportunities to advance into supervisory or program management roles.

Make a Difference Every Day: Your work directly impacts the lives of adults and seniors across the community - helping them live with dignity, safety, and independence.

Collaborative, Family-Like Culture: Join a supportive, inclusive team that celebrates compassion, communication, and collaboration.

Comprehensive Benefits

• Medical
• dental
• vision
• 401(k)
• paid time off
• ongoing training programs

What You'll Do

• Conduct person-centered assessments to identify each participant's needs, preferences, and life goals.
• Develop, implement, and regularly update Individual Support Plans (ISP) to ensure participants receive the right services.
• Provide participants with choice and advocacy, helping them make informed decisions about providers and care options.
• Coordinate with medical professionals, behavioral specialists, family members, and community resources to deliver seamless, high-quality care.
• Monitor and evaluate services to ensure participants' safety, satisfaction, and progress toward independence.
• Support both individuals with disabilities and members of the aging population in accessing the community resources they need.
• Maintain documentation, confidentiality, and compliance with all program and ethical standards.
• Participate in ongoing training and professional development to strengthen your skills and expand your impact.

What You Bring

• Bachelor's degree in Social Work, Psychology, Human Services, or related field.
• Strong organizational, communication, and advocacy skills.
• Comfort working independently and traveling (up to 50%) to meet with participants in their homes and communities.
• Valid driver's license, auto insurance, and reliable transportation.
• Commitment to maintaining required certifications and state clearances.

Your Future at Care Lync

Many of our leaders began their careers as Support Coordinators - and we're proud to help our team members grow. Through continuous learning, cross-training, and leadership development, you'll have every opportunity to build a long-term, meaningful career in social services.

policy, automobile registration and/or status of driver's license.

Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.