Case Manager (Rochester, NY / Field Based)

A One Health Care Georgia LLC; City of Rochester (NY); On-site; USD 32,000 - 36,000; Full time

Job summary

FreedomCare in Rochester, NY is seeking a Health Home Care Manager. This role requires field visits to patients’ homes and travel within Monroe County. You will conduct assessments, coordinate care plans, and collaborate with care teams to support chronically ill patients.

The ideal candidate has 1+ year in health homes or case management, excellent communication skills, and proficiency with data systems like Salesforce. Bilingual Spanish is a plus.

Qualifications

• 1+ year of Health Homes, HARP or case management experience
• Ability to travel to patients' homes
• Strong communication and assessment skills
• Experience navigating data management systems such as Salesforce

Responsibilities

• Screen Health Home eligibility and perform initial assessments and reassessments
• Collaborate with providers to develop and coordinate care plans for chronic conditions
• Provide direct service to a caseload and connect patients to local resources
• Coordinate services with pharmacies, insurers, hospitals, families and other providers
• Provide crisis intervention when needed
• Conduct home visits and document services per Health Homes standards
• Maintain patient confidentiality at all times

Skills

Travel in field

Communication skills

Care coordination

Empathy

Data reporting

Tools

Salesforce

Job description

Case Manager (Rochester, NY / Field Based)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Home Care Manager for our Care Management team.

It is required of this position to travel to patients’ homes in Rochester, NY which is located in Monroe County of NY State. This role will also be required to travel within the surrounding cities of Monroe County.

Department & Position Overview:

The Health Home Care Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Health Home Care Manager will work collaboratively with the patient’s care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan.

Every Day You Will:

• Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

• Ability to travel in the fieldto accompany patients to appointments and meet patients in person when needed
• 1+ years of health homes, HARP or case management experience (required)
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce
• Care management experience

Nice-to-Haves:

• Bilingual Spanish, strongly preferred
• Master’s degree is a plus
• 3+ years of Health Homes experience
• 3+ years of HARP experience

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $23.00 and $26.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Salary Range

$23 - $26 USD