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Position Summary
This is a remote work-from-home role anywhere in the US with virtual training. Shift schedule is 8:30 am - 5:00 pm within the time zone of residence.
American Health Holding, Inc (AHH) is a medical management company that is a division within Aetna/CVS Health. Founded in 1993, AHH is URAC accredited in Case Management, Disease Management, and Utilization Management. AHH delivers flexible medical management services that support cost-effective quality care for members.
Key Responsibilities
- Work as a telephonic case manager with patients and their care team for fully and/or self-insured clients.
- Apply and interpret applicable criteria, clinical guidelines, standardized care management plans, policies, procedures, and regulatory standards while assessing benefits and member needs to ensure appropriate benefits administration.
- Use clinical judgment to incorporate strategies to reduce risk factors and barriers, addressing complex health and social indicators impacting care planning and member issues.
- Conduct assessments using information from various sources to address all conditions, including co-morbid and multiple diagnoses affecting functionality.
- Consult with supervisors and colleagues to overcome barriers, present cases at case conferences for multidisciplinary focus, and benefit overall claim management.
- Adopt a holistic approach by consulting with clinical colleagues, supervisors, Medical Directors, and other programs to overcome barriers to meeting goals.
- Follow case management processes in compliance with regulatory and company policies.
- Utilize motivational interviewing skills to maximize member engagement and discern their health status and needs.
- Identify and escalate member needs appropriately following set guidelines and protocols.
- Actively reach out to members to collaborate and guide their care.
- Perform medical necessity reviews.
Required Qualifications
- 5+ years of experience as a Registered Nurse (RN), including at least 1 year in a hospital setting.
- Active, unrestricted RN license in the state of residence, with willingness to obtain multi-state/compact privileges and licensure in non-compact states.
- 1+ years of experience documenting electronically.
- 1+ years' experience in Oncology.
Preferred Qualifications
- 1+ years' experience in Case Management, discharge planning, nurse navigation, or nurse care coordination, including transferring patients to lower levels of care.
- 1+ years' experience in Utilization Review.
- CCM and/or other URAC accreditation preferred.
- Experience with MCG, NCCN, and/or Lexicomp.
- Bilingual in Spanish preferred.
Education
- Diploma or Associate's Degree in Nursing required.
- BSN preferred.
Additional Details
Anticipated weekly hours: 40
Time type: Full-time
Pay Range
The typical pay range is $54,095.00 - $142,576.00. Actual offers depend on experience, education, location, and other factors. This role is eligible for bonuses, commissions, or incentives.
Benefits
We offer comprehensive benefits, including:
- Medical plans, 401(k) with matching, and stock purchase plans.
- No-cost wellness programs, counseling, and financial coaching.
- Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, retiree medical access, and more.
For more info, visit https://jobs.cvshealth.com/us/en/benefits
Application deadline: 05/28/2025
Qualified applicants with arrest or conviction records will be considered according to law.