Case Manager, Patient Services

PTC Therapeutics; United States; Remote; USD 82,000 - 103,000; Full time

Benefits offered by this job

Short-term incentives

Long-term incentives

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Job summary

PTC Therapeutics is hiring a Case Manager in the United States to help patients and caregivers access therapies while navigating insurance and coordinating with healthcare providers, field teams, and payers. You will be the face of PTC to patients and internal/external customers and drive timely follow-up.

You will report to the Sr Mgr, Patient Services, and leverage your experience in case management and rare diseases to ensure compliant, compassionate service.

Qualifications

• Bachelor’s degree required with 3–5 years of Case Management or equivalent experience in a rare disease biotech environment.
• Strong problem-solving and solution skills in case management.
• Ability to anticipate needs and respond quickly, flexibly, and creatively.

Responsibilities

• Work directly with patients/caregivers to help obtain access to PTC products.
• Build positive relationships with patients, caregivers, HCPs, patient engagement, and sales teams to coordinate care.
• Solve problems with urgency to help patients gain access to therapy and maintain adherence.
• Communicate with internal and external stakeholders while protecting patient health information and complying with laws/regulations.
• Navigate the CRM system and learn internal business rules and processes.
• Report Adverse Events and Product Quality Concerns.
• Adhere to PTC SOPs and Business Rules.
• Interpret patient insurance, prescription, and health documentation as needed.
• Handle all aspects of patient cases and complete follow-up promptly and professionally.
• Perform clerical/administrative tasks such as mailing and faxing.
• Maintain subject matter expertise in orphan/rare diseases to ensure appropriate support.

Skills

Verbal communication

Written communication

Time management

Problem solving

Independence

Team collaboration

Flexibility

Education

Bachelor’s degree

Tools

CRM system

Microsoft Office

Job description

PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life’s moments for children and adults living with a rare disease.

At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team , fostering a strong sense of belonging.

Visit our website to learn more about our company and culture!
Site: www.ptcbio.com

Job Description Summary:

The Case Manager will provide personalized assistance to patients/caregivers with complex and rare medical conditions. Reporting to the Sr Mgr, Patient Services, the Case Manager will navigate patients’ healthcare insurance, perform administrative functions, and interact with Patients, Caregivers, HCPs, Field Sales, Payers, Specialty Pharmacies, and Patient Engagement. The Case Manager will be the face of PTC to patients and internal/external customers. The Case Manager will serve as a resource to their teammates and Team Leaders.
##

Job Description:

Responsibilities include, but are not limited to:

• Work directly with patients/caregivers to help them obtain access to PTC products.
• Quickly build positive working relationships with patients, caregivers, HCPs, patient engagement, and the sales team to collect/share appropriate information and coordinate patient care.
• Solve problems with urgency to help patients/caregivers gain access to therapy and maintain adherence.
• Communicates with internal and external stakeholders while maintaining the confidentiality of patient health information and acting in compliance with all laws and regulations and facilitating coordination of information/resources.
• Navigate the CRM system with ease and rapidly learn internal business rules and processes.
• Report Adverse Events and Product Quality Complaints.
• Adheres to PTC’s Standard Operating Procedures and Business Rules.
• Accurately interprets patient insurance, prescription, and other health-related documentation as needed.
• Responsible/Accountable for handling all aspects of patient cases and must be able to complete follow-up promptly and professionally.
• Performs clerical and administrative functions such as mailing and faxing.
• Acquire/Exhibit/Maintain subject matter expertise in the area of orphan/rare disease, including but not limited to the condition, treatment, community of patients and caregivers, activities and events offered throughout the country, etc., to ensure staff is providing the appropriate support/service (s).
• Applies subject matter expertise to drive positive patient outcomes.

Qualifications:

• Bachelor’s degree with 3 to 5 years of Case Management or recognized equivalent of education and experience with orphan/rare disease biotech environment experience. Rare disease experience required.
• Case Management (or related) experience demonstrating strong problem-solving and solution skills.
• Ability to anticipate patients' needs and respond quickly, flexibly and creatively to solve problems.
• Ability to work independently and collaboratively in a team environment consisting of internal and external team members.
• Proficiency with Microsoft Office.
• Excellent verbal and written communication skills.
• Excellent organization and time management skills including the ability to support and prioritize multiple tasks.

Special knowledge or skills and/or licenses or certificates preferred.

• Bilingual/Spanish Speaking is a plus.
• Pharmacy Technician.
• HCP Office Management.
• Experience working with Sales Reps.
• Case Management experience in a rare disease environment.
• Registered Dietitian License preferred but not required.

Travel requirements: Domestic: Up to 10%

Expected Base Salary Range:

$81,500 – $102,600 . The base salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity.

• In addition to base salary, PTC employees are also eligible for short- and long-term incentives. All eligible employees may also enroll in PTC’s medical, dental, vision, and retirement savings plans.

EEO Statement:

PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.