Case Manager - Pathway of Hope

The Salvation Army USA Central Territory; Dodge City (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

A well-respected nonprofit organization in Dodge City, Kansas, is seeking a dedicated individual to coordinate social services activities. Responsibilities include outreach, conducting assessments for eligibility in the Pathway of Hope program, and providing case management. The ideal candidate will have a degree in human services or substantial case management experience, possess problem-solving skills, and demonstrate capacity for community outreach. This full-time position requires a valid driver's license and may involve some weekend work.

Qualifications

• Minimum of two years of case management experience in social services.
• Ability to work with clients from diverse backgrounds.
• Experience in community capacity development.

Responsibilities

• Coordinate social services activities for the corps.
• Conduct outreach and engage with the target population.
• Perform intake and develop case plans with participants.

Skills

Community outreach

Culturally appropriate communication

Problem-solving

Project visioning

Case management

Teaching adults

Education

Bachelor’s degree in human services

Experience in strength-based case management

Job description

Job Objective

Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.

Essential Functions

• Outreach and Engagement
  • Conduct regular outreach to social services sites and other community locations to identify eligibility requirements.
  • Engage and build rapport with the target population.
  • Conduct screening interviews with potential applicants in accordance with POH eligibility requirements.
  • Present potential participants to the POH team, including the Corps office, Corps support staff, and Divisional POH Manager.
  • Provide appropriate referrals for individuals not eligible for POH services.
• Case Management
  • Perform intake that includes required documentation for admission, referral needs, and explanation of program and expectations.
  • Conduct a written assessment on all participants within 72 hours of contact, including screening for serious personal safety and mental health issues.
  • Develop a case plan with the participant within one week of intake based on primary goals of housing stability, increased income/financial resources, skills, and self‑determination. Update the plan as needed.
  • Schedule regular meeting times with participants to develop and review goals and objectives.
  • Conduct home visits as determined by the case plan.
  • Provide information and referral services as needed.
  • Assist participants in connecting to and accessing appropriate community resources.
  • Provide advocacy services as needed, e.g., court involvement, landlord/tenant conflict resolution.
  • Provide financial assistance in accordance with program policies and procedures.
  • Coordinate case management efforts with all staff and contracted services to meet individual and family needs.
  • Develop a discharge plan addressing permanent housing stability, economic stability, emotional stability, and self‑determination.
  • Assist participants to develop a crisis plan; be available during off‑hours to respond to emergencies.
  • Conduct life‑skills and budgeting classes.
  • Maintain case files, case notes, and documentation of progress, challenges, outcomes, and discharge plans.
  • Complete documentation of all educational groups.
  • Prepare case records for proper storage after participant discharge.
  • Ensure client confidentiality in accordance with established procedures and regulations.
• Information Management
  • Maintain comprehensive demographic data required on all participants.
  • Submit monthly summary statistics to the Pathway of Hope program manager.
  • Maintain accurate records of financial assistance in participants' files and in SIMS.
  • Complete other reports as requested.
• Agency and Community Networking
  • Attend agency and community meetings as requested.
  • Attend supervisory meetings and Corps team meetings.
  • Maintain working relationships with community agencies to provide comprehensive services and stay abreast of trends and resources.
  • Provide guidance and support to community volunteers.
  • Represent the agency’s purpose, philosophy, and function to the community.
  • Promote the spiritual dimension of Salvation Army social services, emphasizing Christian influence and evangelism.
• Quality Assurance
  • Track and report unmet needs of participants and families.
  • Document and report effectiveness of service delivery using consumer, case‑management, and community‑resource feedback.
  • Provide ideas for programming specific to educational or process groups needed for participants.
  • Ensure quality of local data and reporting that supports national and territorial POH program outcomes.
  • Collaborate with the POH program manager to develop policies, procedures, goals, objectives, and outcome‑based measures related to POH.
• Pathway of Hope Program Evaluation & Outcomes Measurement
  • Ensure the accuracy of data entry into the SIMS database.
  • Participate in program and outcome evaluation activities.
  • Assist the POH program manager in annual evaluation and reporting to the Divisional Social Services Director.
  • Report POH challenges and develop action plans with the program manager.
  • Assist in quarterly random record reviews and annual compliance reviews to ensure program evaluation and certification requirements.
• Education and Training
  • Attend training sessions that support the initial implementation phase and ongoing training requirements for POH.
  • Attend in‑service training and outside conferences/workshops as requested and approved by Corps Officers or the POH Manager.
  • Participate in POH workshops and other training events at territorial, divisional, or local levels as requested or assigned.

Minimum Qualifications

• Education
  • Degree in a human services area. Preferably a bachelor’s degree from an accredited college or university.
  • Extensive experience in strength‑based case management may substitute for a bachelor’s degree.
• Experience
  • Minimum of two years of case‑management experience in a comparable social service program offering multi‑faceted, strength‑based interventions for families.
• Skills / Abilities
  • Experience and/or strong interest in community outreach, organization, and community capacity development.
  • Ability to work with people and clients of diverse racial, ethnic, and socio‑economic backgrounds in a culturally appropriate manner.
  • Ability to collaborate on complex social issues within families and communities.
  • Creative, original, intuitive, perceptive.
  • Logical and critical thinking.
  • Project visioning from beginning to end.
  • Problem‑solving and decision‑making skills.
  • Proficient in English communication; Spanish proficiency is preferred but not required.
  • Demonstrated capacity to teach adults.
  • Familiarity with Salvation Army policies and procedures.
  • Excellent oral and written communication skills.
  • Clear criminal record.

Supervisor Responsibility

None

Physical Requirements

Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; lifting up to 25 lbs.

Travel

Local travel for home and community‑based meetings and visits on a weekly basis.

Driving

Must possess a valid driver’s license and be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions

Work performed in a typical office environment and in the community. This full‑time position may require some weekend and evening work.

Equal Opportunity & EEO Statement

The Salvation Army is an equal opportunity employer. Candidates who are back‑to‑work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Religious Requirement

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee to undermine its religious mission.