Case Manager -- NARDC5478592

Compunnel Inc.; Avondale (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Compunnel Inc. seeks a Housing Assistance Specialist in Avondale to process rental and utility relief applications for families in financial hardship.

You will determine eligibility and identify funding sources to meet applicant needs, and provide referrals to community-based services. You will collaborate with the Family Services team, partners, and city departments to coordinate support, manage client caseloads, and ensure compassionate, trauma-informed service delivery in a fast-paced

Qualifications

• Experience working with community-based partners.
• Familiar with resources in Avondale, Litchfield Park, Goodyear and greater Phoenix area.
• Able to use multiple databases simultaneously.
• Adapt to rapidly changing environment.
• Caseload of 20+ clients.
• Knowledge of trauma-informed care principles in human services.
• Able to communicate kindly and professionally with public (phone, in person, email).
• Attention to detail.
• Strong time management.
• Thrives in a high-paced, deadline-driven environment.

Responsibilities

• Process applications for rental and utility assistance.
• Determine eligibility and funding sources for applicants.
• Provide referrals to community-based support services.
• Collaborate with Family Services team, community partners and city departments.

Skills

Community partners

Phoenix area resources

Multiple databases

Adaptable to change

Caseload management

Trauma-informed care

Customer communication

Attention to detail

Time management

Deadline-driven

Education

High School Diploma or equivalency

Job description

This position is responsible for processing applications for rental and utility assistance for individuals and families experiencing financial hardship. You will work directly with the public to determine applicant's eligibility and funding sources that will best meet their needs. Provide referrals and direct linkage to other community-based support services to assist applicants and their families. Work collaboratively with the Family Services team, community-based partners, and other city departments.

Knowledge/Skills/Abilities

• Experience working with community-based partners.
• Familiar with resources in Avondale, Litchfield Park, Goodyear, and the greater Phoenix area.
• Ability to utilize and work across several databases simultaneously throughout the workday.
• Ability to adapt and adjust to a rapidly changing and dynamic environment.
• Experience carrying a caseload of at least Twenty (20) clients at a time.
• Knowledge of trauma informed care principles and best practices in delivering human services.
• Comfortable and able to communicate kindly and professionally with the public over the phone, in-person, and via email.
• Skilled in providing attention to detail.
• Organized and manages time well.
• Thrives in a high paced deadline driven environment.

Preferred Qualifications

• Bilingual (English and Spanish)
• Two (2) years of Human Services experience.
• Ability to pass background check and obtain a level 1 fingerprint clearance card

High School Diploma or equivalency. Work requires broad knowledge in a general profession or technical field.