Case Manager- Metro West

Vitra Health; Worcester (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Benefits

401K with company match

Paid Time Off

Holidays

Tuition Reimbursement

Wellness Benefits

Job summary

Vitra Health is seeking a Case Manager to deliver non-clinical support, educate clients and caregivers, and navigate health services. The role involves in-home visits, coordinating care plans, and connecting clients with community resources to help them remain safely at home.

The position requires two years of direct elder or disability care, a bachelor’s degree in a related field, and active CPR certification or willingness to obtain one.

Qualifications

• Bachelor’s degree in human services or related field preferred.
• Minimum of two years’ direct care experience with elders or adults with disabilities required.
• Fluency in English; second language is strongly preferred.
• Strong communication, documentation and organizational skills required.

Responsibilities

• Complete intake, annual assessments, and visits with nursing.
• Conduct monthly in-home visits and caregiver education.
• Update care plans and goals with the nursing team and caregivers.
• Access information to obtain healthcare and community services.
• Participate in multidisciplinary care planning and discharge planning.
• Maintain required documentation per regulation and communicate with providers.
• Represent Vitra Health in a positive manner and support quality care.

Skills

Communication

Documentation

Organizational skills

Multitasking

CPR Certification

Education

Bachelor’s degree in human services or related field

Job description

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Case Manager who is passionate about community engagement and helping people access the care and resources they deserve.

The Opportunity

As a Case Manager, you will provide non-clinical support, educating clients and caregivers in areas including health maintenance and preventative measures, assisting in healthcare management navigation, and accessing community support. If you are someone passionate about advocating for your clients and facilitating the success of clients remaining safely in their homes, we encourage you to apply today!

Key Responsibilities

• Complete intake and annual assessment and admission visits with nursing.
• Complete monthly, in-home visits, caregiver education and assess psychosocial and environmental changes.
• Conduct semi-annual visits, reviewing and updating existing plan of care and corresponding goals with nursing, assessing qualified setting, reviewing caregiver communication tools.
• Assist with obtaining information and accessing other healthcare and community services.
• Participate in multidisciplinary care plan creation and review and discharge planning.
• Address concerns regarding environment and any changes in psychosocial status.
• Participate in multidisciplinary team meetings and work collaboratively to address client needs.
• Complete all required documentation per regulation and communicate professionally with client, PCP and other healthcare providers when necessary.
• Perform other duties within the scope of practice as assigned by management.
• Foster culture of customer service and commitment to quality care.
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show a genuine interest and compassion for the communities we serve.
• Other duties as assigned.

What we are looking for

• Willingness to travel within assigned region required.
• Valid driver’s license and reliable transportation required.
• Bachelor’s degree in human services, in public health or another related field preferred.
• A minimum of two years’ recent experience in the direct care of elders or adults with disabilities required.
• Fluency in both English and second language strongly preferred.
• Case management, behavioral health, social services and/or community health worker experience preferred.
• Comprehensive knowledge of case management principles, healthcare management and reimbursement.
• Strong communication, documentation and organizational skills required.
• Must be solution oriented and able to multitask.
• CPR Certification/Willingness to obtain one.

Work Environment and Physical Requirements

• Office-based work in a clean well-lit environment with fluctuating temperatures near others.
• Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits

• Employer sponsored health Insurance with a generous employer match.
• Dental and Vision Benefits.
• Supplemental Benefits
• Life, Accident, Critical Illness and Disability Insurance.
• 401K with a 5% company match.
• Accrued Paid-Time-Off.
• Ten company paid holidays.
• Wellness Benefits.
• Tuition Reimbursement.
• Supportive team structure and company culture with a focus on work/life balance.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.