Case Manager - Member Services Representative

Wider Circle; Memphis (TN); On-site; USD 45,847,000 - 48,712,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and

401(k) Plan

Paid Time Off

Employee Assistance Program

Health Care FSA

Dependent Care FSA

Disability benefits

Life Insurance

Adoption Assistance Program

Training and Development

Job summary

Wider Circle is seeking a Case Manager - Member Services Representative in Memphis to assess member needs, advocate for essential services, and track progress with follow-ups. You will collaborate with community partners to ensure holistic care and empower members through learning and resources.

The role emphasizes strong communication, data literacy, and a commitment to social impact within a mission-driven team.

Qualifications

• Experience in case management, social work, or healthcare advocacy.
• Strong communication and interpersonal skills with diverse communities.
• Excellent organizational and time management abilities to handle multiple cases.
• Ability to collect, analyze, and report on data.
• Knowledge of community-based services and social programs.
• Commitment to Wider Circle's LOVE, LEARN, GROW values.

Responsibilities

• Member Needs Assessment: Conduct intake interviews to determine member needs and tailor support.
• Advocacy: Connect members with essential services and resources; navigate social, medical, and community programs.
• Progress Tracking: Monitor and document member progress with regular follow-ups.
• Data Collection & Reporting: Collect, analyze, and summarize results; provide reports to leadership.
• Collaboration: Partner with community organizations to ensure comprehensive care.
• Member Empowerment: Educate members on resources and guide them through processes.

Skills

Case management

Communication

Interpersonal skills

Data collection & reporting

Knowledge of community services

Education

Degree in Human Services / Social Work

Job description

Overview

At Wider Circle, we believe in building strong communities by connecting individuals with the services they need to thrive. The Case Manager - Member Services Representative plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. By working closely with members and community organizations, the Case Manager helps bridge the gap between individuals and the resources that empower them to grow and succeed. This role is key to advancing our LOVE, LEARN, GROW philosophy, ensuring each member feels valued and supported in their journey.

Company Overview

At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists, whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Responsibilities

• Member Needs Assessment: Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances
• Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs
• Progress Tracking: Monitor and document each member's progress, ensuring consistent follow-up to address evolving needs and challenges
• Data Collection & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes
• Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle's commitment to LOVE and support for its community members
• Member Empowerment: Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment

Qualifications

• Experience in case management, social work, or healthcare advocacy
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse community members
• Excellent organizational and time management abilities to handle multiple cases effectively
• Ability to collect, analyze, and report on data
• Knowledge of community-based services and social programs
• Commitment to the values of LOVE, LEARN, GROW, and a passion for supporting vulnerable populations

Requirements

• 3-5 years of experience working in the insurance industry
• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to explain complex policies in a straightforward, easy-to-understand manner
• Demonstrate ability to manage multiple priorities in a fast-paced environment
• Conflict resolution skills and people management are required
• Ability to build trusting relationships
• Preferred: Degree in Human Services, Social Work related field.

Benefits

• As a venture-backed company, Wider Circle offers competitive compensation including:
• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Compensation: $16-$17

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity and inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.