Case Manager - Medicaid

Pierce County; Tacoma (WA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Pierce County’s Aging and Disability Resources Division seeks an experienced case manager to support older and disabled adults in the Medicaid program. You will assess needs, authorize services, oversee care plans, and monitor progress using a laptop in clients’ homes, with a hybrid work arrangement after the initial in-office period.

You will join a team dedicated to helping seniors remain safe and independent at home, with a focus on timely responses, diligent documentation, and strong

Qualifications

• Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology, or related field.
• Two years or more experience providing direct human services, preferably in the area of providing services to senior citizens.
• Masters degree in behavioral health sciences AND One year of experience in the social services field preferred.

Responsibilities

• Assess, coordinate services, and advocate for older/disabled clients.
• Provide comprehensive assessment to determine individual client needs.
• Conduct formal reassessments at intervals to gauge progress.
• Develop care plans and make appropriate referrals.
• Respond to information requests, referrals, and crisis interventions.

Skills

Case management

Assessment

Strong communicator

Detail-oriented

Education

Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology, or related field

Master's degree in behavioral health sciences

Job description

This positions is eligible for 10% field work specialty pay
Hybrid - The first 3 months in office, then scheduled levels of telework until probation is complete.

Special Note: This is a grant-funded position. Continued employment is contingent upon job performance/evaluation, continued funding of the program, and other appropriate County procedures.

Why It's a Great Opportunity:

As a seasoned professional familiar with the aging process and service delivery to older and disabled adults, you will manage a caseload, assisting clients in the Medicaid program. You will provide assessments of need, authorization, oversight, and monitoring of older and disabled client care plans with a laptop in the client’s home setting.

You are on the front line of our efforts dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. Your assistance has a direct impact on our client's quality of life.

Why It's a Great Department:

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long‑term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

The Aging and Disability Resources (ADR) Division has strong, committed, and passionate leadership. Employees of ADR are mission‑driven, talented, and diverse, speaking 28 foreign languages. We foster collaboration among teams, divisions, departments, and external partners. Our employees are engaged and caring individuals.

How to be Successful in the Role:

We are looking for someone with case management experience who is diligent, detail-oriented, and a strong communicator. You will use your exceptional written and verbal communication skills frequently with clients, family members, and community providers to ensure services are being provided in accordance with the established care plan. We need someone who is prompt with responses and can act with a sense of urgency, as well as work well independently and as part of a team.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Managers, Supervisors, and teams regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the leadership development program, robust online learning, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

• Responsible for assessment, coordination of services, and advocacy of older and disabled adult clients.
• Provide comprehensive assessment to determine any individualized client needs.
• Provide formal reassessment at specific intervals to gauge progress and continuing needs.
• Provide care planning which requires decisions about how the identified needs can be met and make appropriate referrals.
• Respond to individuals seeking information and assistance by providing routine information, referral, and assistance; direct individuals seeking appropriate crisis interventions.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

• A Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology, or related field AND
• Two years or more experience providing direct human services, preferably in the area of providing services to senior citizens is required. OR
• Masters degree in behavioral health sciences AND
• One year of experience in the social services field preferred.

Special Requirements and/or Qualifications:

• A valid driver’s license and reliable transportation is required.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case‑by‑case basis and will not necessarily remove an applicant from consideration.

Our Recruitment Practices:

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position.

Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.

During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.

Applicants whose qualifications most closely align with the County’s needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.

Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.

Our Welcoming Workplace Commitment:

Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.

Guided by the County Executive’s Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.