Case Manager, LEAD ODR - Campion

The People Concern; Los Angeles (CA); In loco; USD 30.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Vision Insurance

Dental Insurance

403b Retirement Plan

Paid Holidays

Paid Vacation

Paid Sick Days

Employee Assistance Program

TELUS Health

Flexible Spending Account

Life Insurance

Disability Insurance

Pet Insurance

Corporate Discounts

The People Concern University

Descrizione del lavoro

The People Concern seeks a Case Manager (LEAD ODR) to support homeless individuals referred from LAPD Pacific Division, delivering case management, aftercare, and linkage to services. This onsite role emphasizes rapid engagement, housing assistance, and coordinated care to prevent involvement with the criminal justice system.

Responsibilities include client engagement, collaboration with LEAD ODR and partner agencies, accurate data entry, and participation in team meetings.

Competenze

• High School Diploma or GED or Equivalent.
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport clients in your personal vehicle.
• Demonstrated knowledge of homelessness, mental illness, substance abuse, medical issues, and domestic violence.
• Willingness to work in a Harm Reduction model with clients who have multiple barriers.
• Working knowledge of LA County agencies serving the homeless.
• Excellent human relations/communication skills; professional demeanor under pressure.
• Ability to work as part of an interdisciplinary team.

Mansioni

• Identify, engage, and provide support to LEAD program clients on the streets in Pacific Division.
• Remove barriers to permanent housing, e.g., IDs, legal aid, benefits assistance.
• Collaborate to match services to physical and cognitive needs.
• Provide case management and aftercare/follow-up for housed clients.
• Report statistics and updates for program reporting.
• Provide initial contact, needs assessment, information and referrals.
• Develop trusting relationships to facilitate access to services.
• Maintain electronic records and client files accurately.

Conoscenze

Communication skills

Non-violent crisis intervention

Time management

Interdisciplinary teamwork

Client engagement

Formazione

High School Diploma or GED

Bachelor's degree

Descrizione del lavoro

Role: Case Manager, LEAD ODR

Reports to: LEAD Assistant Director

Program: 1602-DHS ODR

Department: Outreach

Location: Campion - 1447 16th Street, Santa Monica, CA 90404

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary

With the support of and in partnership with the LEAD team, Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals, and is responsible for identifying, engaging and providing support to homeless clients referred from the LAPD Pacific division, including aftercare services and follow up support, once housed. The goal of LEAD is to connect with clients experiencing frequent contacts with police due to their homeless status and enroll them in services to prevent entry to the jail and criminal justice system. The Case Manager provides information and support for program members, and assists members in linking to a variety of resources and services as needed. The Senior Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

Essential Duties and Responsibilities

• Identify, engage, and provide support to clients in the LEAD program living on the streets in Pacific Division, targeting those clients who are vulnerable due to medical, psychiatric, or addiction needs.
• Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition
• Work collaboratively as a team to identify appropriate services, taking into account each individual's physical and cognitive needs
• Provide case management and aftercare/follow-up services to clients placed in permanent housing
• Report all statistics and updates for reporting purposes
• Provide initial contact, needs assessment, information, education and referrals to the homeless
• Provide case management, basic services, and advocacy for clients
• Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.)
• Develop effective, trusting relationships with clients that facilitate provision of services
• Work in collaboration with LEAD ODR team members and outside agency staff to connect clients to appropriate services
• Maintain and record accurate electronic records, client files, and statistical information
• Attend all staff meetings, trainings and retreats
• Participate in OWG and other community meetings as assigned.

Qualifications

• High School Diploma or GED or Equivalent
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
• Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers
• Working knowledge of LA County agencies serving the homeless
• Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances
• Skilled in non-violent crisis intervention
• Ability to self-motivate and organize time effectively and efficiently
• Computer literate; able to use computerized database system for information management
• Passion for working with the population served
• Ability to work as part of an interdisciplinary team

Preferred Qualifications

• Bachelor's degree; or a minimum two (2) years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.

Work Environment

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Expected Behaviors Of All Staff

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvementHear and provide honest, specific and direct feedback
5. Create an environment where everyone is welcomed valued and respected
6. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates