Case Manager - Laurel Hall

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 38,000 - 45,000; Full time

Job summary

Lantern Community Services seeks an experienced Case Manager for Laurel Hall shelter in Queens, NY. The role focuses on stabilizing clients by improving independent living skills, linking to services, and guiding paths toward housing.

Requires background in homelessness or mental health services and the ability to work within an interdisciplinary team. The position supports an integrated service approach, coordinating with housing specialists and supports, with opportunities to advocate for

Qualifications

• High school diploma, HSE or GED is required.
• A minimum of 2 years' social services experience is required.
• Experience working with the homeless, mentally ill, substance abuse, and/or low-income populations.
• Strong relationship-building skills are required.
• Strong Computer skills including Word and Excel.
• Ability to work Evenings and/or Weekends on a rotating schedule.
• Preferred experience working in a homeless shelter.
• Knowledge of mental health, substance use, or homeless.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Conduct intake and assess clients to orient them to the program and develop service plans.
• Meet weekly with clients to help achieve individual service plan goals.
• Coordinate services with Housing Specialist, staff, and external partners.
• Advocate for clients around entitlements and services.
• Provide crisis intervention and counseling to support decision making.
• Document case management activities per agency guidelines.
• Complete Housing applications for clients according to needs.
• Aim to meet monthly placement quotas.
• Facilitate workshops and escort clients as needed.
• Attend staff meetings and trainings to improve job skills.
• Conduct weekly/biweekly unit or dorm inspections.
• Work flexible hours including evenings and weekends.
• Perform other duties including housing applications and meeting quotas.

Skills

Relationship-building

Bilingual English/Spanish

Evenings/Weekends availability

Knowledge of mental health

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Classification:

Non-Exempt

Status & Hours:

Full-time, Tues - Sat with one later day per week (hours may vary)

Location:

Ozone Park, Queens

Compensation:

$27.47 - $32.96

Who We Are:

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York—a great place to do meaningful work with people who care!

Where You Will Work:

Laurel Hall

About The Role

We are seeking an experienced Case Manager for one of Lantern's Shelters, Laurel Hall. Case Managers are part of an interdisciplinary team aimed at stabilizing shelter clients by improving their independent living skills and assisting clients in moving toward their housing goals. Case Managers are responsible for assessing client needs, linking clients to services, planning a course of action towards stabilization and re-housing, monitoring progress, and documenting client contacts. The successful candidate will have prior experience working with homeless and/or mental health individuals.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals.
• Meet weekly with client to assist with the achievement of individual service plan goals.
• Coordinate services with Housing Specialist, other staff and external partners.
• Provide advocacy for individual clients around entitlements and services.
• Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funding source guidelines and procedures.
• Complete Housing applications (both written and computer generated) for clients based on their individual needs and functioning.
• Achieve monthly placement quota, as assigned.
• Facilitate workshops, groups and escort clients as applicable.
• Attend staff meetings and trainings to enhance skills that are related to job function.
• Conduct weekly/biweekly Unit/Dorm Inspections.
• Must be able to work flexible, alternate schedules which may include evening and weekend shifts.
• Perform other related duties, such as Complete Housing applications (both written and computer generated) for clients based on their individual needs and functions in addition to achieving the monthly placement quota, as assigned.

Required Education And Experience

• High school diploma, HSE or GED is required.
• A minimum of 2 years' social services experience is required.
• Experience working with the homeless, mentally ill, substance abuse, and/or low-income populations.
• Strong relationship-building skills are required.
• Strong Computer skills required including Word and Excel.
• Ability to work Evenings and/or Weekends on a rotating schedule.
• Preferred experience working in a homeless shelter.
• Knowledge of mental health, substance use, or homeless.
• Bilingual (English/Spanish) preferred.

Work Environment:

This job operates in a shelter environment in Queens, NY, and works with a population who may suffer from mental illness, substance abuse, disability, HIV/AIDS, and/or other health issues.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.

Note:

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.