Case Manager, Jail Program ODR - Sherman Way

The People Concern

Los Angeles (CA)

On-site

USD 30,000 - 39,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement planning

Employee Assistance Program (EAP)

Job summary

The People Concern is seeking a Case Manager – Jail Program (ODR) to provide intensive case management for clients recently released from jail, helping them obtain permanent supportive housing in the community. The role partners with DHS/ODR and operates in the Sherman Way Van Nuys location.

The ideal candidate coordinates medical, behavioral health, and social services, maintains thorough documentation, and supports clients toward stability in housing and health outcomes.

Qualifications

Bachelor’s degree preferred or equivalent experience.
Minimum two years of case management experience with homelessness or reentry clients.
Valid CA Driver’s license and reliable vehicle required.

Responsibilities

Provide intensive case management to justice-involved clients experiencing homelessness.
Maintain weekly contact and document activities in the agency database.
Coordinate medical, mental health, and substance use services and housing resources.
Assist with court processes and ensure up-to-date biopsychosocial assessments.
Develop individualized goal plans and monitor progress toward housing stability.

Skills

Case management

Crisis intervention

Documentation

HIPAA compliance

Education

Bachelor’s degree preferred

Two years’ case management experience

Tools

Microsoft Word

Outlook

Excel

Client database familiarity

Job description

Role: Case Manager – Jail Program (ODR) - Sherman Way

Reports To: Senior Program Manager

Department: Project-Based Housing Department

Program: 1602-DHS ODR

Status: Full-Time; Non-Exempt (Hourly); Non-Management

Schedule: Monday-Friday, 8am - 4:30pm

Location: Sherman Way, 13561 Sherman Way, Van Nuys, CA 91405

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Summary

In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the Case Manager will provide Intensive Case Management Services (CMS) to clients recently released from jail who are experiencing homelessness. The Case Manager will assist with coordinating client’s release and help them attain permanent supportive housing in the community.

The ODR Case Manager will work with clients to provide intensive field-based case management to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing.

Essential Duties & Responsibilities

Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including history of homelessness, complex trauma, medical, mental health and substance use

Maintain weekly contact with all clients and document contact in County approved database

Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation

Link clients to appropriate medical, mental health, substance abuse, and vocational resources

Assist clients in obtaining all benefits to which they are entitled6. Participate in court hearings and submit court progress reports

Ensure that each client on caseload has an up-to‑date and comprehensive biopsychosocial assessment

Collaborate with each client to develop creative goal plans aimed at improving overall well‑being and housing stability; review and update quarterly and upon completion of goals

Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases

Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations

Maintain confidentiality of client files per HIPAA and all applicable guidelines

Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources

Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration

Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health

Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap‑around services to clients

Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery

Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings

Qualifications

Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record

Able to pass a background check for jail clearance

Able to transport clients in your vehicle

Bachelor’s degree preferred; or a minimum two years’ case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience

Demonstrated knowledge of case management

Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers

Skill in non-violent crisis intervention

Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs

Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills

Able to obtain and maintain CPR/First Aid certification

Preferred Qualifications

Minimum 30 WPM typing speed preferred

Bachelors Degree

Work Environment

Combination of field and office environment

Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

On occasion walk or drive to different local sites

Will necessitate working in busy and loud environments

Will be exposed to elements like cold, heat, dust, noise and odor

May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model

Demonstrate a sense of responsibility

Continuously learn and improve

Acknowledge your own areas of improvement

Hear and provide honest, specific and direct feedback

Create an environment where everyone is welcomed valued and respected

Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty‑eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence‑based solutions to the multi‑faced challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi‑faced obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks