Case Manager, Intake Services

Kids for the Future; Detroit (MI); On-site; USD 42,675 - 51,210; Full time

Benefits offered by this job

Medical

Vision

Dental

403(b) retirement plan

Paid time off

Job summary

The Children’s Center is seeking a Case Manager, Intake Services to navigate requests for therapeutic services, assist with enrolling and triaging families during intake, and coordinate referrals across home, school, and community settings.

The role requires a bachelor’s degree in a mental health field, a Michigan license for the coordinating degree, and strong communication with multidisciplinary teams. Onsite work with competitive benefits is provided.

Qualifications

• Bachelor’s degree in mental health related field such as social work, psychology or counseling.
• Must have and maintain a license in the state of Michigan for the coordinating degree.
• Must have knowledge of clinical diagnoses and behavior(s).
• Knowledge of person-centered planning and family centered practices or ability to work with diverse services providers.
• Must meet eligibility criteria to be credentialed per MDHHS qualifications.
• Possess intermediate computer skills related to Windows navigation, Microsoft Office and office equipment.
• Must provide clearance of no record/convictions as a perpetrator of child abuse in MI and other states in past 5 years.
• Must provide proof of current valid driver's license, reliable transportation, and automobile insurance.
• Ability to work independently and with an interdisciplinary team.
• Ability to manage time, information, and meet deadlines.
• Ability to communicate effectively and prepare documents in hard copy or electronic format.

Responsibilities

• Welcomes clients to TCC, conducts orientation and insurance/benefit verification, facilitates enrollment, and handles required forms.
• Enhance coordination of care by communicating with treatment providers.
• Use Family Centered Planning to assess and coordinate referrals for services and basic needs.
• Maintain timely and accurate clinical records and documentation.
• Provide support to families and clinicians, including transportation coordination and follow-up calls.
• Promote a welcoming environment for clients and partners, with flexible scheduling including evenings and weekends.
• Maintain certifications and participate in trainings to ensure model fidelity for evidence-based practices.
• Develop performance goals with supervisor and perform other related duties as assigned.
• Maintain KPI-related accuracy and client record compliance.

Skills

Michigan license

Microsoft Office

Education

Bachelor’s degree in mental health fields

Tools

Microsoft Office

Job description

• Location 79 W ALEXANDRINE ST,DETROIT, MI, 48201-2015,United States
• Employee Type FT Exempt

Contact information

Description

Job Title:

Case Manager, Intake Services

Department:

Intake Services

Reports to:

Clinical Supervisor

FLSA:

Exempt

Division

Behavioral Health Services

Location

Onsite

Business Unit

Behavioral Health Services

7

This position offers a starting salary range of $42,675 - $51,210.00 per year, depending on experience and qualifications.

Children’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.

School + Community-Based Partnerships: We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.

Child Welfare : In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.

Child Well-being + Family Success: We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services.

Advocacy : We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.

Advocacy : We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives.

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.

• Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission.
• Passionate-We are passionate about what we do and helping the people we serve.
• Accountable-We do what we say and accomplish all aspects of our responsibilities.
• Can Do Attitude- We approach our responsibilities with a positive attitude.
• Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

Job Summary

Navigate requests for therapeutic services, between community members, families and TCC staff. Assist with enrolling and triaging families during Intake appointments, in collaboration with Intake clinician.

Job Requirements

• Bachelor’s degree in mental health related field such as social work, psychology or counseling.
• Must have and maintain a license in the state of Michigan for the coordinating degree.
• Must have knowledge of clinical diagnoses and behavior (s).
• Knowledge of person-centered planning and family centered practices or the ability to work with a variety of services providers employing a system of care philosophy.
• Must meet and maintain eligibility criteria to be credentialed per the MDHHS qualifications.
• Possess intermediate computer skills related to windows navigation, Microsoft Office and general office equipment.
• Must be able to provide clearance that there is no record and/or convictions as a perpetrator of child abuse and/or neglect in the State of Michigan Child Abuse/Neglect Central Registry and other states of residency over the past 5 years.
• Must be able to provide proof of having a current, valid driver's license, reliable transportation, and current automobile insurance.
• Ability to work effectively both independently and with an interdisciplinary team.
• Ability to effectively manage time, information, and meet deadlines.
• Ability to receive and exchange information and accurately and effectively communicate with others.
• Ability to prepare and inspect documents in hard copy or electronic format.

Essential Functions

• Welcomes clients to TCC, conduct CMH orientation and insurance/benefit verification, facilitate DWIHN enrollment, complete other required forms of electronic documents.
• Enhance coordination of care by communicating with treatment providers.
• Using a Family Centered Planning model assesses to determine the need for and coordinate referrals for community services and other resources to assist with basic needs, including, but not limited to food, clothing, shelter, and childcare
• Maintain timely and accurate clinical records, and other required documentation in the appropriate
• Provide support to families and clinicians during service delivery including oversight and coordination of transportation, placement and follow-up calls and community referrals.
• Promote a welcoming environment to new and returning clients and partners to The Children’s Center.
• Maintain a flexible schedule to appropriately deliver services to meet client and program needs in the home, school, community or agency and by working evening and weekends as needed.
• If certified in a clinical model of practice, staff must maintain certification in and participate in all training and program requirements to assure model fidelity for any Evidence Based, Promising and/or Best Practice Models.
• Develop Performance Goals and Expectations with immediate supervisor annually.
• Perform other related duties as assigned by the supervisor.

KPIs

• Maintain at least 95% accuracy on assigned tasks and reports, including meeting deadlines.
• Department must average 95% compliance client record and documentation rate.
• Ensure Intake appointments are scheduled to capacity and complete at least 2 Intake triages, per day.
• Maintain a customer service satisfaction rate of fewer than 4 documented complaints from any source in a 12 month period.
• Active participation in supervision, no less than on a bi-weekly basis, or consistent with regulatory standards.
• Attend the required Agency and regulatory trainings and additional trainings based upon your position.

Physical Requirements

• Ability to traverse stairs and other uneven terrain to gain access to and to maneuver throughout offsite locations including office buildings and special event locations.
• Ability to prepare and inspect documents in hard copy or electronic format. Ability to tolerate exposure to computer screens and operate computer/keyboard and other office equipment on a frequent and/or continuous basis.
• Ability to receive and exchange information and accurately and effectively communicate and converse with others.
• Ability to lift 10 lbs or more.
• Ability to convey detailed instructions or ideas accurately.
• Ability to sit for extended periods of time.

Robust Health Care and Benefit Package including:

• Medical
• Vision and Dental Plans
• Matching 3% 403(b) retirement plan after one year, fully vested after two years of employment
• 80 hours of paid time off after 90 days, 120 hours of paid time off your first year, 160 hours your 2nd, 3rd and 4th year, 200 hours every year beginning your 5th year
• 11 paid holidays
• Life Insurance (Employer-Provided)
• Short Term & Long-Term Disability sponsored 100% by The Children’s Center
• Longevity Pay
• Health Savings Account
• Dependent Care Account
• Employee Assistance

Voluntary Benefits

• Critical Illness
• Voluntary Life, voluntary spouse and dependent life
• Pet Insurance
• Legal Shield (prepaid legal services)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.