Case Manager-Inpatient-Acute Observation

0100 PHP Administrative; United States; On-site; USD 66,000 - 112,000; Full time

Benefits offered by this job

Education reimbursement

Staff safety badge

Loan forgiveness

EPIC electronic charting system

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a Case Management professional to coordinate patient care across the continuum in an inpatient setting. You’ll apply assessment, care planning, implementation, and evaluation to deliver cost-effective, quality outcomes and manage complex discharge planning.

The role includes utilization management, concurrent and pre-service reviews, chart reviews, and collaboration with medical directors to ensure appropriate care and resources.

Qualifications

• RN license required; Bachelor's degree in Nursing, Business or Health-related field preferred.
• At least five years of relevant clinical nursing experience; recent inpatient case management or utilization review experience.
• National certification in Case Management preferred within 3 years of hire.

Responsibilities

• Receives, reviews, verifies and processes pre-service and concurrent service approvals.
• Identifies caseload members and coordinates with inpatient, outpatient and community resources.
• Develops and documents treatment and discharge plans with appropriate resources.
• Applies utilization criteria to assess admission and discharge readiness; notifies Physician Advisor as needed.
• Educates providers and department staff on health management strategies and care coordination.

Skills

Critical thinking

Documentation

Time management

Communication

Education

Bachelor's degree in Nursing, Business, or Health-related field

RN license

National Case Management certification (preferred)

Tools

Windows

Word

Excel

Database systems

Job description

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237 Compensation Pay Range: Minimum Offer $65,520.00 Maximum Offer $111,612.80 Summary: Applies Case Management principals in coordinating patient care across the continuum using assessment, care planning, implementation, coordination, monitoring and evaluation for cost effective and quality outcomes in a primarily inpatient setting, including complex discharge planning. Performs Utilization Management clinical review to ensure that services rendered to members meet clinical criteria and are delivered in the appropriate setting. Utilizes clinical skills and knowledge to coordinate, document and communicate all aspects of the utilization/benefit management program. Performs care review both prospectively and retrospectively. Prospective review includes pre-service and concurrent services and procedures. Validates and interprets medical documentation using evidence-based criteria sets. Consults with PHP medical directors and refers for medical director decision on cases not meeting clinical criteria. Identifies members with complex conditions requiring one on one case management and/or disease management services and refers appropriately to the Presbyterian Integrated Care Management program.

Benefits

How you grow, learn and thrive matters here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

Type of Opportunity: Full time FTE: 1.00 Job Exempt: Yes Work Shift: Days (United States of America)

Responsibilities

Receives, reviews, verifies and processes requests for approval of pre-service and concurrent services including verification of eligibility and availability of benefits. Identifies and advocates for members in caseload, referring to appropriate inpatient, outpatient and community resources including care coordination. Conducts an in-depth assessment which includes, psychosocial, physical, medical, environmental and financial parameters. Collaborates with Healthcare team to proactively develop, implement and document treatment and discharge plan with appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs. Collaboratively formulates, implements, coordinates, monitors, and evaluates strategies with the healthcare team to address care management issues for specific patients and disease processes Applies utilization review criteria to assess and document the appropriateness of admission, continued stay, level of care, and readiness for discharge; refers cases that do not meet criteria to designated Physician Advisor. Promotes the appropriate use of clinical and financial resources in order to improve quality of care and patient/member satisfaction. Advises manager/supervisor of possible trends in inappropriate utilization (under and/or over), and other quality of care issues. Communicates effectively with providers, PHP medical directors, Members, PHP departments as evaluated by supervisory audits Educates providers and other PHS/PHP departments on health management strategies and care coordination services Meets departmental and/or regulatory turnaround times for prior authorizations and concurrent reviews while maintaining productivity and quality standards. Performs other functions as required.

Qualifications

Bachelors degree in Nursing, Business, or Health related field preferred. RN license required. Five years of experience in relevant clinical nursing. Requires a minimum of two years of recent pertinent experience in clinical adult inpatient setting, or NICU for NICU team, or ICU, or medical surgical hospital clinical nursing and utilization review or case management within the last 10 years. National certification in Case Management preferred within 3 years of hire. Computer knowledge to include Windows, Word, Excel, and database systems. Ability to analyze trends based on decision support systems. Knowledge in referral coordination to community & private/public resources. Good organizational and time management skills. Ability to articulate orally and in writing an understanding of complex issues and action plans, while best representing the organization professionally. Ability to work cooperatively with other employees and departments. Efficient and comfortable with computer electronic data entry and documentation. Ability to succinctly document using correct spelling and grammar. Able to summarize from medical clinical notes. Ability to assertively and professionally interact with providers and compassionately assist members. Demonstrate critical thinking skills as evidenced by experience, education and/or the pre-hire interview process.

We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more. Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.