Case Manager Immigration Bilingual Spanish

The GEO Group, Inc.; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

The GEO Group, Inc. is recruiting for a case management role within the ISAP program under DHS/ICE contracts. This position focuses on intensive supervision, service coordination, translation support, and community resource linkage for participants.

Qualifications include a HS diploma or GED, a BA in a related field preferred, 2+ years in customer service or case management, and bilingual English/Spanish. Must have US citizenship and valid driver’s license.

Qualifications

• High School Diploma or GED.
• Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of customer service or case management experience required; experience in law, social work, detention, corrections or multicultural work preferred.
• Bilingual English/Spanish required.
• Valid driver’s license and ability to perform home visits.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years.
• Strong verbal and written communication skills; ability to compose reports.
• Demonstrated sound judgment and calm demeanor in stressful situations.
• Ability to work tactfully with the public.
• Attention to detail.
• Problem-solving ability.
• Sensitivity with multicultural contacts.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summaries.
• Good typing skills for case records.
• Ability to use department software.

Responsibilities

• Develops and maintains case management plans for ISAP participants.
• Coordinates and updates individual service plans.
• Conducts intake interviews and orientations within contract timeframes.
• Installs electronic monitoring equipment and monitors compliance.
• Assists participants with travel documents and maintains records.
• Evaluates English proficiency to tailor resources.
• Coordinates translation services for participants.
• Connects participants with community resources and services.
• Supervises ISAP participants in company offices.
• Sets schedules for counseling, court appearances and legal services.
• Coordinates attendance at legal and cultural orientation sessions.
• Reviews service plans and writes progress reports.
• Reports program violations timely.

Skills

Bilingual English/Spanish

Valid driver's license

US citizenship

Communication skills

Data entry

Computer literacy

Education

High School Diploma or GED

Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field

Tools

Microsoft Office

Job description

Benefits Information

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

We are an equal opportunity employer. All applicants are considered without regard to race, color, religion, sex, national origin, or any other protected status.

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever‑increasing number of participants.

Qualifications

• High School Diploma or GED.
• Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi‑cultural clients preferred.
• Bilingual English/Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament. Ability to maintain self‑control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem‑solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills to develop and maintain case records by performing data entry.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face‑to‑face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.