Case Manager II - UMP

Catholic Charities Comm; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

401(k) + match

EAP and Pension Plan

Vacation

Job summary

Catholic Charities Comm is seeking a full-time Case Manager for the Unaccompanied Refugee Minor (URM) program in Phoenix, AZ. You will support foster youth and young adults with case management, trauma-informed care, and coordination of services to promote emotional well-being and independent living.

You will maintain safeguards, develop service plans, and work with families, schools, and courts to ensure culturally sensitive care and compliance with program standards.

Qualifications

• Bachelor’s degree or HS diploma with 4+ years of case aide experience.
• Bilingual (Spanish) preferred.
• Must have strong case management skills and knowledge of mental health, cross-cultural issues, and advocacy.

Responsibilities

• Monitor and supervise foster homes; maintain contact with foster families and assess performance.
• Connect youth with trainings and opportunities to support emotional well-being and independent living.
• Develop and monitor individual service plans; update plans at least every six months.
• Assist in preparing for court hearings and coordinate with attorneys and sponsors.
• Maintain, organize, and report case files per contract and agency standards.

Skills

Case management

Mental health knowledge

Cross-cultural communication

Advocacy

Microsoft Office

Education

Bachelor's degree

High School Diploma + 4 years experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time - 40 Phoenix, AZ, US

Catholic Charities is a place where miracles happen every day in the lives of more than 22,000 individuals every year. Join us in this incredible work and be a miracle to someone today.

Unaccompanied Refugee Minor Foster Care program addresses the specific challenges and loss that each unaccompanied refugee minor faces. The services provided include individualized foster care, legal aid, healthcare, counseling, and case management. Our compassionate case managers provide trauma-informed care and help youth overcome language barriers while maintaining their cultural identity and cultural integration into their new home.

JOB SUMMARY:

Supports youth and young adults that are placed into the Unaccompanied Refugee Minor Program (URM); Provides case management services that support the emotional well-being, academic achievement, independent living, and social adjustment of foster youth and young adults participating in the URM program. Ensures that all case management services provided to program participants meet or exceed Department of Child Safety foster care standards.

ESSENTIAL DUTIES:

• Monitors and supervises foster homes by keeping in contact with foster families through regular contact; provides general support and facilitates adherence to federal guidelines; participates in evaluation of foster parents’ performance for relicensing.
• Connects youth with relevant trainings and learning opportunities that facilitate and promote youth emotional well-being, academic achievement, and progression towards independent living goals.
• Supervises foster care caseload by maintaining regular contact with minors; develops case plan and monitors progress of children in home and in school; communicates in child’s native language.
• Develops an individual service plan and independent living plan for each client by partnering with each youth and young adult to identify specific and general needs. Implements service plan utilizing available resources and monitors progress. Updates plans with each youth/young adult at a minimum every six months.
• Assesses child safety and risk; conducts interviews to gather information by making in and out of home contacts with families and children.
• Shares responsibility with other program staff for 24/7 emergency telephone coverage.
• Facilitates family reunification process when possible; assists each youth in care with permanency planning and maintaining his or her unique cultural identity.
• Assists clients by explaining process and preparing clients for court hearings (immigration and state); stays informed of hearings and works closely with child and attorney to assure client is informed of rights, provides transportation and emotional support during court appearances. Provide reports as required for hearings.
• Ensures youth and young adults are connected with URM Program counselor/therapist; assists in connecting youth/young adult with additional behavior health services/resources/trainings that support youth/young adult well-being. Actively participates and advocates for youth in any discussions involving youth behavioral health needs and levels of care.
• Coordinate and lead Child/Family/Team (CFT) meetings on a minimum quarterly basis; Ensures that youth/young adult are able to identify and include relevant supports at each CFT meeting; Ensure that youth/young adult is supported and provided opportunity at each CFT to discuss his or her unique needs, concerns, and goals.
• Maintains a variety of records, documentation regarding all case files and electronic database as required by contract and agency standards.
• Follows relevant policies for notification and follow up on all cases; develops and distributes reports and documentation as requested or required, including ORR 3, ORR 4, and relevant incident reports/AWOL procedures.
• Intensively using a computer and the Department of Economic Security, Refugee Resettlement Program software systems.
• Placing children in homes which includes transportation of youth, and moving of possessions.
• Traveling throughout the respective County and to other areas, as assigned.
• Transporting oneself to and from various sites throughout the assigned area
• Occasionally accompanies minor children on domestic flights to various airports in the U.S. for the purpose of reuniting the child to the sponsor/parent/or return to program in event of AWOL youth; completes reunification paperwork with the sponsor and returns it to the office.
• Participates in monthly activities for department including training and community service events.
• Ensures that services provided to foster youth and young adults meet at minimum or exceed Department of Child Safety child welfare policies and standards.
• Explores local resources available to foster youth and young adults; assists youth and young adults to access relevant services and supports that are complimentary to services provided by program.
• Promotes ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
• Performs other duties as assigned.

JOB REQUIREMENTS

• Education /Background : Minimum of a Bachelor’s Degree or a High School Diploma with at least four (4) years’ experience as a Case Aide. Bilingual (Spanish) preferred.
• Job Knowledge : Must have excellent case management skills and knowledge of mental health and cross-cultural issues, must be familiar with educational systems and possess good advocacy skills. Ability to work with Microsoft office products. Requires knowledge in areas of child development, behavioral modification, crisis intervention, family systems, conflict management, and abuse/neglect indicators.
• Working Conditions/Physical Demands: Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Accessing various types of buildings and locations, including those without elevators, and traversing rough terrain. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. Requires considerable work outside of the office and substantial driving; requires night and weekend work on occasion and willingness to be on-call for emergencies; may lift up to 40 pounds.
• Other requirements:
  • Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
  • Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
  • Must have or complete within 90 days of hire, training in CPR and First Aid and remain current in the certification.
  • You must be 21 years of age or older to drive on behalf of Catholic Charities.

This position works directly with unaccompanied minors in foster care. As they are considered some of our most vulnerable client populations, this will be a client facing position, meaning about 85% of work will be completed in office/in-person. Limited from home is available with prior approval from supervisor.

Positionstarts at $18.36/hr. and may increase depending on experience.

Excellent Benefits

• Medical ( including Vision)
• Dental
• Basic Life
• Short-Term Disability
• Vacation
• Sick Time
• 13 Paid Holidays
• Flexible Spending Account (FSA)
• 403(b) + match
• EAP and Pension Plan