Case Manager II Female

Bridges to Change Inc; United States; On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

11 Paid Holidays

5 Additional Paid Days

Generous PTO and Sabbatical

Employer Paid Medical

Life Insurance

Short Term Disability

Employee Assistance Program

Voluntary Dental

Voluntary Vision

FSA

Long Term Disability

Critical Illness

Accident Coverage

Hospital Indemnity

Pet Insurance

5% Retirement Match

Annual bonus program

Annual professional development allot.

Mileage reimbursement

Inclusive workplace culture

Bilingual wage differential

Job summary

Bridges to Change Inc. is seeking a full-time Case Manager II to provide gender-responsive case management for female identifying participants.

You will lead coordination of services with clinical staff and partners, mentor peers, and support recovery, housing, and employment goals while ensuring ethical documentation and high professional standards. Responsibilities include directing case management activities, delivering peer-based services, and collaborating across teams to ensure service

Qualifications

• Peer Wellness Specialist (PWS) or QMHA certification preferred; at minimum, one credential required.
• Lived experience in mental health, addiction, gambling, or related challenges.
• Minimum 1 year of case management experience.
• State ORCHARDS BCU background check clearance required.
• Valid driver’s license and active vehicle insurance as per policy.
• Gender-specific urinalysis with female Bona Fide Occupational Qualification.
• Computer literate; proficient with Microsoft Office and EHR systems.
• Demonstrated ability to establish professional boundaries and promote inclusion.

Responsibilities

• Deliver peer support services and case management to participants; devote at least 50% of time to direct client services.
• Oversee case management to implement service plans and achieve goals.
• Coordinate care with clinical staff and external providers.
• Assist participants with housing, employment, healthcare, and resources.
• Provide transportation assistance for appointments and activities.
• Document services and notes within 24–72 hours.
• Respond to crises using trauma-informed approaches; administer Narcan when needed.

Skills

Peer Wellness Specialist

QMHA certification

Lived experience

Case management

Trauma-informed care

Driving

EHR systems

MS Office

Education

GED/High School Diploma (preferred)

Tools

MS Office

EHR systems

Job description

Rate of Pay : $27.55

Shift : Wednesday-Sunday 11am-7:30pm

Eligible Benefits

• 11 Paid Holidays
• 5 Additional Paid Days: 3 Self-Care, 1 Birthday, 1 Personal Holiday(loaded every January 1st)
• Generous PTO policy and Sabbatical
• Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program
• Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance
• 5% Retirement Match with no waiting period
• Annual bonus program
• Annual professional development allotment
• Mileage reimbursement at federal rate for work related travel
• Inclusive workplace culture
• Bilingual wage differential

Job Summary

This full-time Case Manager II is gender responsive, serving female identifying participants. The Case Manager II leads case management activities, serving as the primary coordinator of participant care. This role collaborates with clinical staff and community partners to ensure services align with individual service plans and participant goals, while delegating responsibilities to Case Manager I staff for ongoing service continuity. The Case Manager II combines peer mentorship with professional case management, supporting recovery, housing, employment, and skill-building, while maintaining ethical standards and comprehensive documentation.

Essential Job Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver peer support services and case management to participants, dedicating at least 50% of scheduled time to direct client services, and ensuring all eligible services are accurately documented and successfully billed where applicable.
• Oversee case management activities to ensure individual service plans are implemented and participant goals are achieved.
• Assess participant needs and implement individualized service plans in collaboration with participants, in alignment with program and organizational standards.
• Delegate tasks to Case Manager I staff to maintain consistent support during evenings and weekends.
• Coordinate internal and external care with various providers and professionals such as clinicals and medical providers to ensure service alignment and continuity.
• Support participants in accessing housing, employment, healthcare, and other essential resources.
• Promote recovery and community integration by facilitating skill development, resource navigation, and introduction to diverse recovery models.
• Facilitate classes, support groups, and skill-building sessions as assigned.
• Provide peer-based encouragement, mentorship, and accountability using trauma-informed motivational interviewing and recovery principles.
• Support participants from diverse cultural backgrounds by recognizing unique needs and assisting with access to services and resources that align with their priorities and preferences.
• Assist participants in developing recovery skills, coping strategies, and independent living abilities through a strengths-based, harm-reduction approach.
• Provide transportation assistance for community appointments and activities.
• Complete documentation of services, progress notes, and client interactions in accordance with organizational standards within 24 hours, not to exceed 72 hours.
• Uphold organizational and credentialing ethics, including professional boundaries, confidentiality, and trauma-informed communication standards.
• Respond to participant crises with a trauma-informed approach, utilizing de-escalation strategies, administering Narcan in overdose situations, and activating emergency and supervisory support in accordance with BTC procedures.
• Administer and document random, observed, gender-specific urinalysis screenings in accordance with program standards.
• Participate in regular supervision, team meetings, and training as assigned.
• Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

Experience, Knowledge, Skills and Abilities

The following are the minimum levels required to successfully perform the Essential Job Duties and Responsibilities.

• Peer Wellness Specialist (PWS) and Qualified Mental Health Associate (QMHA) certifications preferred; at minimum, one credential required with eligibility to obtain the other within 90 days
• Self-identifies as a peer in accordance with OAR requirements, with lived experience in mental health, addiction, gambling, or related challenges relevant to the population served, required
• Minimum 1 year of continuous sobriety, required and maintained, for those identifying with addiction-related lived experience
• State ORCHARDS BCU background check clearance, required
• Minimum 1 year of case management experience, required
• Valid drivers license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridges to Changes auto liability policy requirements, required
• Ability to conduct directly observed urinalysis in a manner that upholds participant safety, dignity, privacy, and trauma-informed care; due to this essential function, identifying as female is required as a Bona Fide Occupational Qualification, required
• Computer literate; functional ability with Microsoft programs and electronic health record systems, required
• GED/High School Diploma, preferred
• Demonstrated ability to establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistency
• Strong communication, trauma-informed engagement, and conflict resolution skills, with the ability to navigate emotionally charged or complex situations
• Experience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settings
• Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations
• Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety
• Ability to maintain high professional standards in interactions with participants, staff, and community partners
• Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness
• Experience collaborating with community partners to identify service or system gaps and build partnerships that improve participant outcomes

Working Conditions

Environment and Physical Requirements: This position is based in an office environment; however, the position frequently visits field locations including residential homes, courtrooms, recovery centers and other indoor and outdoor locations. Those locations are subject to a variety of environmental weather conditions including rain, snow, wind, and dust. The position frequently requires daily travel by car. This position interacts constantly with staff, visitors, program participants, government agencies, and others. The role may involve exposure to substances such as alcohol, drugs, drug paraphernalia, and biohazards (including bodily fluids) in the course of routine duties. Appropriate precautions, PPE, and training are provided in accordance with BTC policy and OSHA standards. The position stands, walks, bends, lifts, and moves intermittently during working hours. The incumbent must be able to lift, push, pull and move files, supplies and equipment in excess of 50 pounds.

Emotional and Cognitive Demands: Work in behavioral health settings involves regular exposure to individuals experiencing emotional distress, crisis and/or unpredictable behavior. Staff may encounter verbally escalated interactions, trauma-related content, and situations requiring rapid assessment, sound judgment, and effective de-escalation skills. The role requires sustained emotional regulation, the ability to maintain professional boundaries, and resilience when supporting participants with complex behavioral health, substance use, and psychosocial needs. Crisis situations may occur with little warning and require immediate attention, adherence to safety protocols, and clear communication with team members.

Position Type and Expected Hours of Work

This is a full-time, non-exempt hourly position. Employees in this role are generally scheduled for a 40-hour workweek, typically Monday through Friday; however, some positions may be assigned a different 40-hour schedule based on program needs, including hours outside standard operating times. Occasional evening, weekend, or holiday shifts may also be required to support program operations.

Other Duties and Responsibilities

This job description is a summary of the essential duties and responsibilities for this job, and it does not necessarily represent an all-inclusive list of duties, responsibilities, tasks or procedures. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. Nothing in this description restricts Bridges right to assign or reassign duties at any time.

Accommodation Statement

Essential job duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform the job successfully, an incumbent or applicant must possess the experience, knowledge, skills, and abilities to perform each essential duty and responsibility proficiently. If you require an accommodation in order to perform the essential duties and responsibilities of this job, please contact the Bridges to Change Human Resources Department.

Bridges to Change is an Equal Opportunity Employer