Case Manager II/Exempt

1200 MH-Memphis Hospitals; Dixie Homes (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

1200 MH-Memphis Hospitals in Dixie Homes, Tennessee is looking for a Case Manager II to manage patient-centered care and service delivery. This role requires coordination with a multidisciplinary team to ensure effective transitions for patients throughout their care journey.

The ideal candidate will have at least an Associate’s Degree in Nursing and 1–3 years of relevant experience. The position involves working closely with healthcare providers and requires strong organizational and critical thinking skills. Candidates must be a Registered Nurse in Tennessee.

Qualifications

• Minimum 1 year of Case Management experience required.
• At least 2 years of clinical healthcare experience in an acute or hospital setting.

Responsibilities

• Coordinate delivery of clinical services to achieve patient outcomes.
• Develop and implement transition plans for patients.
• Advocate for timely and appropriate patient discharge.

Skills

Nursing interventions understanding

Effective collaboration

Relationship building

Organizational skills

Critical thinking

Computer applications proficiency

Education

Associate’s Degree in Nursing

Bachelor’s Degree in Nursing

Tools

Electronic medical record systems

Microsoft Word

Job description

Overview

In collaboration with patient/family, physicians and the interdisciplinary team, the Case Manager II is responsible for coordination of patient-centered care and service delivery to facilitate optimal transitions and progression in care. The Case Manager manages clinical resources and transition planning for patients within an assigned caseload from pre‑admission through post‑discharge, actively working to identify and eliminate barriers to the delivery of clinical services to promote quality, cost‑effective outcomes appropriate to patients’ needs and resources. The role develops a sustainable, safe transition plan in collaboration with the patient, family and interdisciplinary care team, and models appropriate behavior exemplified in MLH Mission, Vision and Values.

Responsibilities

• Demonstrate the values and professional standards of nursing practice while collaborating with healthcare team members to ensure multidisciplinary plans of care are developed, implemented, evaluated, and modified as needed.
• Coordinate delivery of clinical services to achieve patient clinical outcomes, quality indicators, and cost‑effectiveness goals.
• Strategize with physicians, specialists and payors to develop and implement appropriate care delivery strategies for assigned patients.
• Conduct initial assessment of all assigned patients to identify readmission risk factors, strengths, barriers and needs related to clinical resource utilization and transition planning.
• Initiate, implement, document, and evaluate transition plans for patients within the assigned caseload.
• Communicate relevant and timely information to all appropriate stakeholders, including physicians, care team members, patients and families; provide education to patients and caregivers to support informed decision‑making and successful transitions of care.
• Plan care activities effectively to meet individual patient needs, proactively manage length of stay, and promote efficient utilization of resources, including fiscal, human, environmental, equipment and service resources.
• Advocate for safe, timely and appropriate discharge of patients to home or community‑based resources and support preventive care and post‑discharge follow‑up to reduce avoidable readmissions.
• Maintain accurate, timely and reliable systems for documentation, tracking and monitoring of assigned cases in accordance with regulatory, organizational and professional standards.
• Perform additional duties and responsibilities as assigned to support department and organizational goals.

Education & Qualifications

• Associate’s Degree in Nursing (required)
• Bachelor’s Degree in Nursing (preferred)

Experience

• 1–3 years in Case Management (minimum 1 year required)
• 1–3 years in clinical healthcare (acute or hospital setting, minimum 2 years required)

Skills and Abilities

• Comprehensive understanding of nursing interventions and their application across the continuum of care.
• Collaborate effectively with interdisciplinary team members within a collaborative care framework.
• Establish and maintain constructive relationships with patients and families, including navigating complex or challenging social situations.
• Develop, maintain and sustain effective working relationships with physicians and other healthcare professionals at all organizational levels to achieve clinical, quality and operational goals.
• Exhibit excellence in facilitation, coordination and consensus‑building skills.
• Strong organizational skills, including planning, prioritizing and scheduling tasks while managing workflow and caseload.
• Exercise initiative, independent judgment and sound decision‑making supported by critical thinking and clinical reasoning skills.
• Adaptability and resilience in a fast‑paced healthcare environment characterized by continual change and ongoing performance‑improvement initiatives.
• Proficiency in basic computer applications, including Microsoft Word, internet navigation and use of electronic medical record (EMR) systems.

Licenses and Certifications

• Registered Nurse, State of Tennessee (required)
• Accredited Case Manager – American Case Management Association (preferred)
• Registered Nurse, State of Arkansas (preferred)
• Case Manager – The Commission for Case Manager Certification (preferred)
• Registered Nurse, State of Mississippi (preferred)

Supervision

There are no supervisory responsibilities assigned to this position; the role may delegate to UR Specialists and Social Workers, if applicable.

Physical Demands

• Light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• Good balance and coordination required; frequent non‑invasive patient contact.
• Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing and viewing a computer terminal; also involves extensive reading.
• May involve climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping and repetitive motion.
• Work typically performed under general office or administrative conditions; may require weekend and holiday rotations as scheduled by the department.

Conditions of Employment

The Associate is not substantially exposed to adverse environmental conditions; job functions are performed under conditions found in general office or administrative work settings.