Case Manager II

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Mileage reimbursement

13 paid holidays

401(k) Safe Harbor/Profit Sharing

Paid time off and sick leave

Job summary

JWCH Institute, Inc. is seeking a Case Manager II to deliver comprehensive case management for outpatient mental health services funded by DMH.

This role works with a multidisciplinary field-based team to complete intake, care planning, referrals, and crisis stabilization, serving clients experiencing mental illness and homelessness. Responsibilities include coordinating medical and psychosocial services, advocating for clients, and maintaining thorough documentation while meeting program

Qualifications

• AA or bachelor’s degree in Social Work, sociology or related field with at least 1 year in care coordination.
• HS diploma with at least 3 years’ experience as care coordinator or housing navigation.
• Knowledge of trauma-informed care and housing first principles.
• Valid California driver’s license and ability to work in Los Angeles low-income areas.

Responsibilities

• Conduct intake and assessment, develop and implement a care plan, and follow up.
• Connect clients to medical, housing, transportation, and recovery services.
• Collaborate with a multidisciplinary team and communicate progress and risks.
• Advocate for clients using motivational interviewing and harm-reduction approaches.
• Coordinate a range of medical and psychosocial services and crisis intervention.
• Assist with housing stabilization, outreach, and field-based skills-building.
• Complete charting, data collection, and billing documentation for funding sources.
• Participate in safety trainings and ensure a safe environment for patients and staff.

Skills

Organizational skills

Time management

Documentation skills

Bilingual (English/Spanish) preferred

Strong communication

Trauma-informed care

Education

AA or Bachelor’s degree in Social Work or related field

High School Diploma or GED with relevant experience

Tools

Electronic Health Records (EHR) systems

Job description

Location: Skid Row, 500 S San Pedro St, Los Angeles CA 90013

Position Purpose

The Case Manager II will conduct comprehensive case management services to persons receiving outpatient mental health services under the DMH funded program within Jwch Institute Inc. The CM II will participate as a member of a multidisciplinary field-based team to complete intake and assessment, targeted case management, care coordination, rehabilitation services, crisis stabilization and referrals to community-based programs for persons experiencing mental illness homelessness, and co-occurring condition.

Principal Responsibilities

• Conducts comprehensive case management services, including intake and assessment, development of a comprehensive care plan, implementation of the care plan, specialty referrals, and follow-up.
• Connects clients to support services and provides appropriate referrals including but not limited to medical, addiction medicine and recovery programs, dental, transportation and housing.
• Collaborate with multidisciplinary team to address the needs of persons living with mental illness, substance abuse disorders, complex medical conditions, or experiencing or at risk of homelessness. Communicate client progress, needs, and risks to the team
• Advocates on behalf of clients with healthcare professionals, utilizing motivational interviewing, trauma-informed care, and harm-reduction approaches
• Coordinate a range of medical and psychosocial services to address social, emotional, and practical needs
• Support with crisis intervention and de-escalation in community settings
• Coordinate outreach activities in and outside of the clinic
• Conduct field based work to assist clients with skills building when navigating environmental difficulties.
• Assist clients with housing stabilization and retention
• Maintain productivity requirements to meet contract compliance.
• Complete all charting as required by funding sources, including assessments, progress notes, care plans, and billing documentation on timely basis
• Collect necessary data for reporting purposes, as requested
• Participate in agency and community meetings
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Perform other duties as assigned.

Requirements

• AA or bachelor’s degree in Social Work, sociology or related field experience with at least 1-year experience as care coordinator, community health worker or similar responsibilities
• High School Diploma or GED with at least 3 years’ experience as care coordinator, housing navigation, community health worker or similar responsibilities
• Willing and able to work in low-income areas of Los Angeles with persons experiencing mental illness substance use, and are homeless or at risk of homelessness.
• experience working in the Skid Row community or similar high-need, unhoused, low income, underserved environments
• Knowledge of trauma-informed care, harm reduction, and Housing First principles
• Strong organizational, time management and documentation skills
• Cultural humility and ability to work with diverse populations
• Experience with Electronic Health Records (EHR) systems
• Experience working in a DMH funded program
• Valid California driver’s license
• Bilingual (English/Spanish) ability preferred
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.