Case Manager-Homeless Outreach

Thurston Mason BH-ASO/OHRS; Lacey (WA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision plans

PTO 140 hours annually

12 paid holidays

WA State retirement options

Job summary

Thurston Mason Behavioral Health Administrative Organization (TMBH-ASO) and Olympic Health and Recovery Services (OHRS) are seeking an Outreach Case Manager for the HOST team in Lacey, WA. The role focuses on engaging vulnerable individuals, coordinating services, and facilitating transitions to long-term housing and behavioral health supports.

The position requires a Bachelor's degree and WA license flexibility, with training in ACT and extensive community outreach.

Qualifications

• Bachelor's degree in social work, psychology, or related area is required.
• WA license or eligibility preferred; background checks required.
• Experience in behavioral health crisis systems is preferred.

Responsibilities

• Outreach and engage the most vulnerable individuals to assist with services.
• Provide case management to increase stability and housing transitions.
• Assist with obtaining basic resources (shelter, food, medical services).
• Coordinate community resources to support recovery and access to services.
• Maintain timely documentation in the electronic health record.

Skills

Engagement skills

Non-judgmental communication

Case management

Behavioral health knowledge

ACT model familiarity

Education

Bachelor’s degree in social work, psychology, or related area

Tools

Electronic Health Records

Microsoft Office

Job description

Job Details: Job Location: TMBH-ASO/OHRS - Lacey, WA, Position Type: Full Time, Education Level: Bachelor's Degree, Salary Range: $27.72 - $36.45Hourly, Job Shift: Day, Olympic Health & Recovery Services is seeking an Outreach Case Manager to join our new Homeless Outreach Stabilization and Transition (HOST) team. This new program follows the Assertive Community Treatment model and partners with mental health, substance use disorder, and medical staff to outreach to homeless individuals in the community, camps, or shelters that are living with severe behavioral health disorders.

The ideal candidate for our Outreach Case Manager is able to engage the most vulnerable individuals in a non-judgmental manner to assist with services and providing case management to increase stability to transition into long term services.

Who are we? Thurston Mason Behavioral Health Administrative Organization (TMBH-ASO) and Olympic Health and Recovery Services (OHRS) is a quasi-governmental organization that is responsible for the network of behavioral health crisis services in Thurston and Mason counties, and is a licensed behavioral health agency with multiple programs assisting the most vulnerable population in our community through crisis services, jail services, hospital diversion, and housing.

MAJOR RESPONSIBIITIES:

• Outreach and engage the most vulnerable individuals to assist with services, addressing behavioral and physical health needs.
• Provide support and case management to individuals to increase stability, assist to obtain housing, and transition individuals into long-term services for behavioral health conditions.
• Assist the target population served with obtaining basic resources such as shelter, food, medical services, behavioral health treatment, jobs and other social and human services as needed.
• Researches and coordinates availability of community resources to provide support and encouragement towards a path of recovery.
• Maximizes client choice, self-determination, decision making in the planning, delivery, evaluation and treatment, rehabilitation, and support services.
• Provides supported employment and housing support services, including accessing Medicaid, as appropriate.
• Maintains physical security of confidential materials and assigned equipment.
• Demonstrates proficiency in utilization of electronic medical record system.
• Maintains timely and accurate documentation within the electronic health record.
• Assist with relocations.
• Provide outreach, engagement and liaison support to those people that are seen on a recurring basis which may require short term intensive case management. Facilitate services for high-need individuals across all involved systems of care.
• Monitor contact behaviors and progress, provide assistance toward attaining pre-determined goals, and schedule appointments.
• Promote best practices in treatment approaches, support systems, and interventions.
• Meet with and interview contacts, families, and other care providers to assess needs and eligibility of services. Advocate needs of contacts within and outside system; liaise between contact, caregivers, and service providers. Provide client-level and system-wide troubleshooting and advocacy.
• Follow-up with identified individuals in an effort to bridge gaps between local community, providers, law enforcement.
• Communicates effectively with co-workers in dynamic environment.
• Works under the supervision of a mental health professional employed by OHRS to provide clients with peer support including acting as a role model, mentor, and ally.
• Demonstrates the OHRS mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.
• Performs other duties as assigned.

Pay Range:

$27.72 - $36.45

Schedule:

4,10 Hour Shifts Tues-Fri 7:30AM- 6:00PM

First Review Date:

November 2, 2026

What are the benefits?

TMBH-ASO/OHRS provides comprehensive benefits for full-time employees including medical/dental/vision plan options (many with no employee paid monthly premium depending on plan choice, and dependent coverage options), and life insurance and disability insurance options. Eligible employees participate in WA State PERS retirement plans and employees may elect additional pre and post tax deferred compensation retirement options. Employees receive a PTO package earning a minimum of 140 hours annually and 12 paid holidays. Other tax deferred options include Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA). Find more information at www.tmbhcareers.org.

Qualifications: EDUCATION AND EXPERIENCE:

• Washington State Agency Affiliated Counselor license required.
• Bachelor degree in social work, psychology, or related area required. Education may be substituted if candidate is a Certified Peer Counselor with 4 years of case management experience.
• Must be able to pass background checks as required by OHRS contractual requirements.
• Experience in the behavioral health crisis system is preferred.
• Current Washington State Driver’s License, proof of insurance or have requested and obtained an appropriate accommodation. Satisfactory driver record is required.

SKILLS AND ABILITIES:

• Familiarity and knowledge of best practices for alcohol/drug abuse treatment and prevention programs, mental health and developmental disabilities programs as well as with local social service agencies.
• Familiarity and knowledge of Assertive Community Treatment (ACT) model.
• Ability to establish and maintain trusting and supportive relationships as well as provide inspiration and motivation to individuals transitioning towards recovery.
• Strong written and verbal communication skills, as well the ability to work with people of diverse backgrounds and/or cultures.
• Ability to work in a cooperative and collaborative manner as a team member with community providers, the client, and the client’s family and support network.
• Ability to work with general office and computer programs. Microsoft Office and Electronic Health Records experience desired.
• Ability to work in high stress, high demand environment while communicating clearly and effectively.
• Ability to provide clear documentation of assessments and dispositions, and meet documentation requirements in a timely way.
• Ability to respectfully manage differences, opposing perspectives, opinions, and interests on a team.
• Ability to remain flexible and adaptable to change.
• Strong critical thinking skills, ability to conceptualize and implement creative solutions.
• Demonstrates professionalism in communication with co-workers, clients, and community partners.
• Promote and champion the values of partnership, teamwork, compassion and integrity in all dealings within and outside of OHRS.

WORKING CONDITIONS:

• Outreach to individuals who may be living in the community, sanctioned and non-sanctioned camps, and in shelters.
• Often performed under physically demanding, stressful, and environmentally diverse conditions, and requires the ability to adjust quickly to changing priorities and demands.
• When in the community, does not physically interact with clients in the event of assaultive behavior, but works to maintain safety in accordance with the principles of crisis de-escalation and safety training.
• Regular, in person, predictable attendance necessary to maintain care support to individuals.
• Regular use of fleet vehicles and/or personal vehicle required for service in a two-county regional area.
• Moderate physical exertion is required. May be required to sit, stand, squat, walk short to moderate distances on uneven terrain, lift or move boxes/equipment weighing up to 25 lbs.
• Outreach is performed in outdoor settings and subject to weather conditions.