Case Manager HIV

Nmpca; Santa Fe (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Southwest Care Center in Santa Fe and Albuquerque, NM, seeks a Case Manager to support patients through intake, risk assessment, and referrals within a team-based setting. You will coordinate services across medical, behavioral health, housing, and social supports to maintain access to care.

The role emphasizes collaboration, EMR-based progress tracking, and adherence support, with opportunities to mentor others and contribute to quality improvement initiatives.

Responsibilities

• Collaborates with health care team to promote interdisciplinary treatment planning.
• Conducts intake interviews and psychosocial assessments to identify risk factors and arrange referrals.
• Assesses eligibility for health insurance and patient assistance programs; refers and follows up with services.
• Links patients to medical, behavioral health, housing, financial, and support services.
• Monitors progress using EMR and documents adherence to treatment plans.
• Provides therapeutic interventions and educates patients to support adherence to medications and appointments.
• Performs prior authorizations and coordinates with staff for documentation.
• Maintains knowledge of grants/regulatory requirements and ensures compliant patient counseling and documentation.
• Builds community resource networks and stays updated on available services.
• Assists with Outreach HIV/HCV rapid testing and counseling (certification required).

Job description

Do you believe everyone is entitled to quality healthcare? Do you desire to serve the underserved in our community?

Southwest Care Center (SCC) is a non‑profit healthcare organization who has been providing exceptional healthcare to people within our community for over 25 years. We provide services, including medical, behavioral healthcare, and community outreach, with health centers located in Santa Fe, and Albuquerque, NM. Southwest Care Center is an FQHC-LAL.

SCC has an opportunity for a Case Manager to join our team of professionals serving patients in our Santa Fe and Albuquerque clinics.

Must have a strong desire to make a difference in the community. Must embrace a team-oriented approach and be comfortable working with and leading a team of medical support professionals. Opportunity to mentor others, participate in quality and process improvement initiatives.

• Collaborates and coordinates with health care team members to promote interdisciplinary treatment planning
• Conducts intake interviews, performs psychosocial assessment to identify psychosocial, economic or social risk factors, performs eligibility and referral services for patient and family to ascertain support service needs associated with adherence to medical treatment plan.
• Assess eligibility for and maintains eligibility in health insurance plans, patient assistance programs or other services that improve retention in care. Coordinates assistance by making appropriate referrals, following up with patient and agencies or services referred to, and monitoring and assisting with patient’s progress through the service delivery system. Provides consultation regarding financial planning, budget development and housing plans.
• Links patient to a broad range of services, including, but not limited to medical care, behavioral health, substance abuse treatment, financial assistance, housing, food, financial entitlement, clothing, transportation, vocational training, and harm reduction services
• Collaborates and coordinates with health care team members to promote interdisciplinary treatment planning
• Monitors and accurately documents patients progress through individualized service planning that assesses level of functioning, adherence to medical treatment plan and access to service needs utilizing the Electronic Medical Record (EMR)
• Within scope of practice, provides therapeutic interventions to patients by ensuring adherence to intervention plans, enlisting patient participation through education and supportive activities, monitoring adherence to medication regimens, follow‑up appointments and utilization of enabling and supportive services.
• Performs identified prior authorizations; collaborates with clinical staff and providers for necessary supporting documentation. (Pharmacy prior authorizations provided by Pharmacy Staff in Specialty Care clinics).
• Maintains appropriate level of working knowledge regarding applicable grants and other program funds, regulatory requirements (such as FQHC,PCMH); patient counseling, guidance and all documentation are consistent with meeting such requirements.
• Develops and maintains strong relationships with community resources to maintain up‑to‑date awareness of available resources.
• Assist with Outreach HIV/HCV rapid testing and counseling programs (following certification).

Living & Working in New Mexico:

The Land of Enchantment offers residents a way of life that you won't find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.

• Rich cultural and historical diversity.
• 310 daysof sunshine, combined with a mild, dry climate and four distinct seasons! You'll forget what humidity is when you live here.
• Unlimited year-round outdoor opportunities including hiking, rock‑climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
• Diverse and inclusive communities with amazingly kind people from all walks of life.
• Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
• Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
• International airport providing low‑cost, quick access in-country and out.
• Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath‑taking view.
• Great schools and family friendly communities.
• And let's not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age,national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.

Job Details:

Location:

NM Santa Fe - Harkle

Worker Type:

EmployeeRegular

Scheduled Weekly Hours:

40