Case Manager - Greater Waterbury Care Center

Community Mental Health Affiliates, Inc. (CMHA); Waterbury (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

403(b) retirement plan with CMHA match

Paid holidays

Wellbeing days off

Job summary

Community Mental Health Affiliates, Inc. (CMHA) seeks a full-time Case Manager for the Greater Waterbury Care Center program, located at 255 Bank St., Waterbury, CT 06051.

Monday–Friday, 8:30am–4:30pm, with a starting hourly wage of $20.00. Responsibilities include comprehensive case management, client education, and collaboration with the treatment team.

Qualifications

• Bachelor’s Degree in a mental health related field preferred.
• Valid Connecticut driver’s license and reliable vehicle required.
• Experience in Case Management or related field, minimum ~1 year.
• Experience with Electronic Medical Record (EMR) system including scheduling, authorizations, assessments, plans, progress notes, and discharge summaries.

Responsibilities

• Maintains appropriate caseload as determined by CMHA and funder.
• Provides direct care to clients through education, skill-building, recreation, and environmental monitoring.
• Teaches life skills to help clients live independently, including finances, housing maintenance, and daily living tasks.
• Educates clients to use emergency and community resources to meet basic needs.
• Develops and reviews individualized treatment plans with clients to track goals.
• Ensures timely documentation including progress notes, treatment plans, authorizations, and monthly notes.
• Supervises and documents self-administration of medication if applicable.
• Collaborates with CMHA teams to coordinate services and share information with the treatment team.
• May provide transportation as needed.
• Performs other related duties as assigned.

Skills

Case management

Caseload management

Communication

Documentation

Education

Bachelor’s Degree in mental health field

Tools

EMR system

Microsoft Office

Job description

Why CMHA?

Community Mental Health Affiliates, Inc. (CMHA) is a private non‑profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.

Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

CMHA is looking to hire full‑time, 1st shift, Case Manager for our Greater Waterbury Care Center program. This position will be located at 255 Bank St. Waterbury, CT 06051. Monday‑Friday, 8:30am-4:30pm.

Compensation Range: The salary range for this position starts at $20.00 per hour.

Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time‑off package to provide a well‑rounded and competitive approach to the applicant’s overall compensation.

Summary

Serves as case manager to support, teach, advocate, and empower clients with mental health, medical and co‑occurring needs. This includes developing person‑centered recovery goals to live, learn, socialize, work and maintain health and wellness in the community.

Qualifications

Essential Responsibilities and Target Outcomes

• Maintains appropriate caseload as determined by CMHA and funder
• Provides direct care to clients by conducting individualized and group education, skill building, recreation and household maintenance activities and/or monitoring the environment with clients for cleanliness, safety and repairs.
• Works with clients to teach life skills necessary to live independently in the community. This includes assisting with finances and entitlements, supporting the development of activities of daily living, nutrition, housing maintenance and repair, and prompting to encourage task completion.
• Educates clients to utilize emergency and community resources to help meet basic needs.
• Develops and reviews individualized treatment plans with clients to identify goals and progress throughout the client’s stay by meeting with each client on caseload in adherence to program requirements
• Assures timely documentation is maintained in accordance with CMHA policies and procedures, including but not limited to progress notes, treatment plans, authorizations, program orientation, consent to treat and monthly targeted case management notes. Completes all additional program required documentation, including shift report, in compliance with CMHA policies and procedures.
• If applicable, supervises and documents the self‑administration of medication to program clients as scheduled in an accurate, professional manner by adhering to program policy, procedure and training.
• Collaborates and integrates with other CMHA teams to ensure all services provided to client are communicated with client’s treatment team.
• Communicates with external providers to ensure consistency of and accessibility to requested/needed services. May provide transportation as needed.
• Performs other related duties as assigned

Education

Bachelor’s Degree in a mental health related field preferred or equivalent experience.

Credentials and Licenses

Must have valid Connecticut driver’s license, a reliable vehicle. Will become certified in MANDT, First Aid, and CPR. Participate in trainings on an annual basis, as assigned.

Experience

• Successful experience working in Case Management or related field with a solid understanding of Mental Health and co‑occurring conditions, preferably a minimum of one year.
• Beginner to intermediate experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint
• Experience in or the ability and willingness to learn how to use an Electronic Medical Record (EMR) system including: appointment scheduling, authorization tracking, assessments, treatment plans, progress notes and discharge summaries.

Competencies: Behavioral Skill Sets

• Ability to assess and formulate case management needs as expressed by the client and document in treatment plans.
• Effective interpersonal and communication skills with individuals with mental health and co‑occurring disorders as well as with their families, caregivers and natural supports.
• Capability to problem solve and use good judgement, work independently and as a team member.
• Awareness/sensitivity to those we serve encourages and promotes a positive, productive and collegial environment, including culture, language, gender, sexual orientation, gender preference, physical handicap and spirituality.
• Capacity to understand and incorporate recovery‑based treatment, language, and interventions into documentation and daily operations.
• Ability to teach, develop, achieve and motivate clients to maximum/desired behavior and/or goals.
• Interpersonal ability to establish positive relationships with internal and external stakeholders.
• Work a flexible schedule when needed.
• Respond effectively to emergency situations.
• Design, deliver, and ensure highly individualized services and support.
• Ability to work in fast‑paced environment, utilizing excellent time management skills, flexibility regarding scheduling, and the ability to balance a number of priorities based on workload in the completion of job responsibilities.
• Maintain client confidentiality in accordance to CMHA policy and state and federal regulations.

Benefits

We care about our employees by offering benefits that strike a harmonious work‑life balance. We also care about your future. CMHA offers:

• Medical, Dental, and Vision Insurance packages
• 403(b)-retirement savings plan with CMHA matching starting after 1 year of service
• 11 observed holidays
• 3 Wellbeing days off on a Friday throughout the year to extend a long weekend
• 2 CHMA/Personal days to use throughout the calendar year
• Up to 24 days of PTO that increases with years of service
• Paid agency closure between Christmas and New Year’s (except 24/7 programs) *must be approved annually
• Company paid Life Insurance and Long‑Term Disability
• A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household
• Higher education tuition discounts at participating schools through the Alliance’s academic partnerships
• Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.
• Employee discounts for shopping, the New Britain YMCA, travel, and entertainment
• Free employee subscriptions to the Wellable app
• Annual Company Picnic
• CMHA-sponsored Loan Reimbursement Program and Scholarship Program

Free Student Loan Wellness

for eligible employees and their family members access to:

• Student loan consolidation and refinancing
• Loan payoff projection dashboard
• Coaching and support via chat, email, and phone
• College cost calculator
• College financial planning
• 3 NHSC-approved sites for federal student loan repayment

Public Service Loan Forgiveness (PSLF) Enhancement

for eligible employees' access to:

• Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers
• Automated reminders for annual (PSLF) recertifications to help you stay on track
• Resources and ongoing communications that make PSLF understandable
• The opportunity to receive the national average of $72,000.00 in forgiveness

Community Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate on the basis of race, color, age, disability, sex, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.