Case Manager - Full Time - 40 Hours/Week - Union (H95)

ECS; San Francisco (CA); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Industry-leading healthcare benefits

Job summary

ECS in San Francisco is seeking a dedicated Case Manager to provide critical support for clients facing homelessness and various challenges. The role involves conducting assessments, developing service plans, and delivering direct services to residents.

This position requires a commitment to community well-being, attending to clients in-person and ensuring they receive appropriate resources and referrals. A supportive and collaborative environment is provided, in addition to industry-leading healthcare benefits.

Qualifications

• High School Diploma and 4 years of experience or equivalent.
• Bilingual skills preferred; knowledge of social services is a plus.

Responsibilities

• Perform intake assessments of assigned residents.
• Develop and implement individualized Service Plans.
• Assist residents with budgeting and money management.

Skills

Knowledge of local social services

Excellent charting skills

Strong interpersonal skills

Bilingual Spanish preferred

Education

High School Diploma + 4 years experience

AA degree in a similar field + 3 years experience

BA/BS degree + 2–4 years experience

Tools

Microsoft Office

Job description

Job Details

Job Location: The Crosby - San Francisco, CA 94102

Position Type: Full Time

Salary Range: $28.00 - $30.00 Hourly

Job Category: Nonprofit - Social Services

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable.

Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de‑escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions in accordance with ECS policies and procedures.

This position is a fully onsite, client‑facing role that requires in‑person interaction and direct service delivery to participants at ECS program locations. Remote work or work‑from‑home arrangements are not available for this position.

Primary Duties and Responsibilities

• Perform intake assessment of assigned residents on the day of move‑in, including reviewing health status, psychosocial history, financial status, drug and alcohol use history, and housing history.
• Outreach to each resident on the assigned caseload regularly and in response to incidents or documentation indicating a crisis. Direct, in‑person engagement is always the goal.
• Work with each resident to develop and implement an individualized Service Plan based on goals and needs.
• Provide referrals to on‑site or external providers for substance use, vocational training, legal services, immigration services, physical and mental health services, housing resources, and money management.
• Assess each resident’s eligibility for benefits and entitlements and assist with applying for and enrolling in these programs.
• Assist residents with budgeting, including voluntary money management plans.
• Advocate with Property Management on behalf of residents and work to avoid eviction when possible.
• Help resolve conflicts to promote a respectful, cooperative, self‑sufficient living environment.
• Participate twice per week in Wellbeing Checks and perform Emergency Safety Checks as needed.
• Develop and facilitate at least one weekly therapeutic or psycho‑educational group and assist with other program events such as Residents’ Council, BINGO, BBQs, holiday celebrations, community meetings, movies, and outings.
• Maintain accurate, confidential documentation in resident files and complete all required paperwork within the required timeframe.
• Assist residents with planned exits, providing comprehensive discharge planning and referrals to case management, housing, food, clothing, medical treatment, detox, and other services.
• Help develop and implement new programs, groups, and activities with the Support Services Manager.
• Provide back‑up coverage for other case managers as directed.
• Share information and new resources with residents and staff.
• Follow all applicable ECS policies and procedures.
• Establish a positive working relationship with employees, volunteers, residents, and outside agencies.
• Attend all assigned meetings.
• Perform other duties as assigned.

Qualifications – Case Manager

• High School Diploma + 4 years’ experience; or AA degree in a similar field + 3 years of experience; or CHW Certificate/CADC + 2–4 years’ experience; or BA/BS degree + 2–4 years’ experience; or MA/MS degree + 1 year experience; or equivalent combination.
• For Senior Case Manager (at $30/hr): MA/MS + at least 2 years’ experience; or BA/BS + at least 4 years’ experience; or CHW Certificate/CADC + 4 years’ experience.

Additional Qualifications and Desirable Skills

• Knowledge of local social services and community resources for underserved populations.
• Patience, compassion, and empathy toward participants.
• Excellent charting, record‑keeping, and professional writing skills.
• Ability to assess and respond to medical emergencies, psychiatric emergencies, conflict resolution, de‑escalation, and other crises.
• Computer skills, including moderate experience with Microsoft Outlook, Word, and other MS Office applications.
• Strong interpersonal skills and a team‑oriented approach.
• Diversity, equity, inclusion, and belonging competency; bilingual Spanish preferred. Bi‑lingual positions (if open) receive a 5% premium.
• Commitment to ECS mission and values.
• Ability to work as part of a multidisciplinary team.
• Comfort facilitating groups and hosting events.
• Physical ability to meet job requirements, including long periods at a desk, some travel, and lifting up to 20 lbs.

Other Requirements

• Secure finger image screening and annual TB screening.
• Meet the physical requirements of the position.

Mission Essential

• Demonstrate behavior that supports ECS’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

Benefits

ECS offers industry‑leading healthcare benefits to support your physical and mental well‑being.

Equal Opportunity Employer

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance. ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.