Case Manager (FT, Back End Days)

Connections Health Solutions; Phoenix (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401k company match

PTO 160+ hours/year

Parental leave

Job summary

Connections Health Solutions is seeking a Case Manager to coordinate care for individuals in crisis, collaborate with the treatment team, and support discharge planning. The role emphasizes documentation and adherence to legal processes surrounding involuntary commitments.

We offer full-time schedules with shift differentials to maximize earnings, comprehensive benefits, and a mission-driven team focused on compassionate, patient-centered care.

Qualifications

• Associate degree in behavioral health or related field is required.
• At least 2 years of behavioral health experience is required.
• Vaccination policy requires full vaccination or an approved exemption.

Responsibilities

• Collaborate with the Crisis Therapist to develop and implement a person-centered Treatment Plan.
• Coordinate care with the interdisciplinary treatment team and community partners.
• Maintain accurate medical records and obtain patient signatures as needed.
• Monitor Title 36 involuntary commitment processes and related hearings.

Skills

Case management

Crisis intervention

Interdisciplinary teamwork

Education

Associate’s degree in behavioral health

Bachelor’s degree in behavioral health

Job description

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

TheCase Manageris responsible for managing the care of individuals who are in crisis and stabilizing from acute episodes. This role involves facilitating admission intakes, treatment planning, discharge planning, obtaining collateral, assisting in the legal process, and initiating personalized care plans. The Case Manager works closely with an Interdisciplinary Treatment Team to coordinate care and discharge planning, their families, local providers, and other referral sources. This position also carries a caseload and serves as an ambassador to community partners.

• Collaborates with the Crisis Therapist to develop and implement an individualized person-centered Treatment Plan that is appropriate for brief intervention. Completes the signed Treatment Plan and reviews with each individual and any other involved parties.
• Gathers collateral from the individual and involved parties to provide a more thorough assessment of what the BHR’s immediate needs are for treatment and discharge.
• Actively coordinates care for patients to ensure services are coordinated with facility staff. Identifies and addresses gaps in service needs for participating parties in service delivery to the patient and makes appropriate recommendations to meet individuals' needs upon discharge.
• Collaborates with Interdisciplinary treatment team to engage, monitor, and communicate with the individual ensuring that safety is maintained while meeting the individuals' needs.
• Maintains the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from patient regarding treatment, as necessary. Documents all services and patient activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc.
• Maintains a working knowledge of the Title 36 Involuntary Commitment process. Monitor the petition process to ensure timeliness is adhered to, forms are complete and thorough, and when subpoenaed, attends COE hearings.
• Maintains a working knowledge of the Maricopa County Regional Behavioral Health Authority (RBHA) system and potential funding sources.
• Participates in individual and group supervision as required. Participate in ongoing education, including in‑services, training, and other activities to maintain and improve competency. Demonstrates competency through post-testing, skill observation, and performance as assessed by direct supervisor.
• Performs all other duties as assigned.

What You'll Bring:

• An Associate’s degree in behavioral health or related field
• At least 2 years of behavioral health experience
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It Would Be Great if You Had:

• At least 4 years of behavioral health experience
• Bachelor’s degree in behavioral health or related field
• Knowledge and experience with AZ Title-36 legal process

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.