Case Manager (ESSHI) - Domestic Violence Housing

Equinox, Inc.; City of Albany (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

paid holidays

Employee Assistance Program

Group-Term Life Insurance

Short-Term Disability

Job summary

Equinox, Inc., a Albany-based nonprofit, seeks a Case Manager to ensure housing residents receive comprehensive case management under ESSHI and DV program goals.

You will perform intakes, coordinate with property management, transport residents, and maintain records while delivering trauma-informed, confidential services. Strong communication and Spanish language skills are preferred.

Qualifications

• High school diploma and four years in human services.
• Fluency in Spanish or another language is preferred.
• Ability to maintain client confidentiality and work with diverse populations.

Responsibilities

• Complete housing intake to determine eligibility and assist with move into housing program.
• Assess client needs and determine level of support for adequate assistance.
• Maintain accurate case records and required reporting for funding sources.
• Answer 24-hour hotline, provide counseling, information and referrals.
• Coordinate with property management and DV staff for integrated services.
• Represent the agency in groups related to domestic violence services.

Skills

Fluency in Spanish

Trauma-informed approach

Confidentiality

Education

High School Diploma or equivalent

Associates' Degree in a human service-related field

Bachelor’s Degree in a human service-related field

Job description

Description

Equinox is a non-profit human services organization in the Capital Region.

For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence.

Equinox is Albany County’s primary provider of services for victims of domestic violence. Our Domestic Violence Programs provide safety for victims of Domestic Violence, including the elderly, and offer the support, assistance and tools they need to escape abusive situations and take control of their lives. Domestic Violence Services are available to all victims and their dependent children, regardless of gender, age, ethnicity, or sexual orientation.

Position Summary:

The Case Manager is responsible for ensuring that housing residents receive quality, comprehensive case management services in accordance with ESSHI and DV program objectives and regulatory requirements. Core duties include case management, accompaniment and liaison services, information and referral, conduct intakes, transport residents and maintain appropriate records and statistics. The Case Manager works closely with property management and other DV staff to provide coordinated comprehensive services to residents.

Essential Duties and Responsibilities:

• Completes housing intake process to determine eligibility, works with property management company to secure housing unit and assists client with move into housing program
• Assesses client needs and abilities, determining level of support needed to provide adequate assistance.
• Continually assesses each client emotional, physical, & social needs while in housing and adjusts service plan accordingly
• Accompanies clients to DSS, community agencies, financial institutions, etc. to provide crisis intervention and ongoing assistance with other agencies as needed; advocates for clients both in person and through phone and written contact
• Connects clients to all other Equinox, Inc. services and appropriate community services as needed
• Maintains accurate case records; completes necessary paperwork and statistic requirements for the agency and funding sources
• Answers the 24 hour hotline, providing telephone counseling, information and referral, conducting shelter intakes, and scheduling counseling appointments
• Utilize, model and encourages a trauma informed, strengths based, asset development approach with clients throughout the program
• Maintain a teamwork approach to ensure comprehensive quality services
• Prepares weekly case reviews, including input from others involved with client
• Develops and maintains good working relationships with community services
• May represent the agency in formal and informal groups related to domestic violence services
• Participates in staff meetings, as well as individual supervision meetings
• Participate in agency committees, events and forums as needed
• Reports suspected incidents of child abuse, as required by law as a mandated reporter
• Acts in accordance with Equinox and Domestic Violence Services Program mission
• Ability to model calm and cooperative behavior
• Ability to maintain strict client confidentiality and engage with a diverse population
• Performs other duties as requested for the enhancement and continuation of programming

Physical Requirements:

• Ability to negotiate stairs
• Ability to lift and carry minimum of 15 lbs.
• Ability to handle basic facility emergencies
• Ability to drive and transport clients with agency vehicles

Minimum Qualifications:

• High School Diploma or equivalent with a minimum of four years’ experience in human services
• Must have a clean, valid NYS Driver License, with access to reliable transportation

Preferred Qualifications:

• Associates' Degree in a human service-related field preferred with a minimum of 3 years’ experience in human services OR a Bachelor’s Degree in a human service-related field preferred with a minimum of 2 years’ experience in human services
• Fluency in Spanish and/or an additional language
• One year case management/crisis intervention experience
• Prior experience working with domestic violence, sexual assault, elder abuse, human trafficking, mental health or substance abuse populations preferred
• Knowledge of crime victims’ compensation, state domestic violence regulations, domestic violence dynamics and DSS regulations

Schedule:

Monday - Friday

We are proud to offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending Accounts, Paid Time off, paid holidays, a fantastic Employee Assistance Program through CapitalEAP, Group-Term Life Insurance, Short -Term Disability and much more!

Equinox, Inc is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.