Case Manager Entry

Volunteers of America Los Angeles; Los Angeles (CA); On-site; USD 61,119,000 - 64,328,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles is seeking an entry-level Case Manager to support clients housed in interim and permanent housing. You will join a team to assess needs, develop care plans, coach clients, and link them to direct services across health and social programs.

The role emphasizes collaboration, capacity building, and advocacy to help clients access housing stability and community resources. On-site work is required with competitive benefits offered.

Qualifications

• Must pass fingerprint clearance, background check, including criminal history and verifications.
• Ability to perform under emotional stress and conflicts with challenging clients.
• Experience with coordinating services and case management in housing programs is preferred.

Responsibilities

• Assess participant strengths and needs as part of a team.
• Coach for social support and connect to appropriate programs.
• Coordinate care and case management and housing navigation.
• Advocate for participants before clinical, agency, and community settings.
• Engage and outreach to participants to connect them with services.
• Support capacity building and resource connection for housing stability.

Skills

Communication skills

Empathy

Team collaboration

Crisis management

Education

Associate’s Degree in Social Services

Job description

VOALA

Helping Our Most Vulnerable Change Their Life Stories

About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $21.33 - $22.45 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
Job Summary And Purpose
Case Manager Entry provides entry level case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support; connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.

Duties And Responsibilities

• Assessment – Work as Part of a team to conduct assessment of participant strengths and needs.
• Coaching for Social Support of participants
• Care Coordination, Case Management, System and Housing Navigation
• Advocacy on behalf of participants before other clinical, agency and community settings
• Capacity Building – Motivate participants and connect them to appropriate programs
• Outreach and Engagement – locate assigned participants, secure a safe place while resolving needs

Essential Ability Acknowledgement
Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals
• Coaching and Social Support – accompany participants to activities and services
• Coordinate Care and Case Management as part of team, connecting participants to appropriate services
• Advocacy for participants before other agencies/community settings
• Capacity Building – motivating participant progress
• Outreach and Engagement – Meet participants and bring into programs
• Other duties as required and may be subject to change

MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications
REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Case Management training within 6 months of hire.

EXPERIENCE:

• 6 Months of Social Services case related experience,
• OR Associate’s Degree in Social Services related field in lieu of experience

PREFERRED QUALIFICATIONS:

• Current California driver's license and clean driving record

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment