Case Manager- Enhanced Case Management

CAPSLO; San Luis Obispo (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

CAPSLO is seeking an Enhanced Case Manager to be embedded within the Homeless Services Division in San Luis Obispo, CA. This role focuses on medically vulnerable individuals with complex needs, coordinating medical, behavioral health, and social services to improve outcomes.

The ideal candidate will have a relevant degree or equivalent experience and will collaborate with county therapists, shelters, and community partners.

Qualifications

• Bachelor's Degree in Social Work, Psychology, or related field required.
• Associates Degree in Social Services, Case Management, or related field with 2 years related work experience acceptable.
• Or 4 years related work experience in lieu of a degree.

Responsibilities

• Coordinate Admissions: Interface with healthcare facilities to address admission requests and ensure appropriate client placement through pre-admission meetings.
• Assess & Plan: Evaluate client eligibility for ECM services; complete program assessments and develop care plans with short- and long-term goals.
• Specialized Knowledge: Maintain understanding of chronic homelessness and related medical/behavioral issues (PTSD, TBI, substance use, mental health).
• Collaborate: Work with County Behavioral Health Therapists and other providers for therapy referrals and coordinated care.
• Appointment Management: Ensure timely follow-through for medical, mental health, and substance use appointments; provide transportation as needed.
• Advocate for Clients: Minimize barriers to accessing services and support client needs.
• Professional Standards: Maintain confidentiality, adhere to program policies, and monitor compliance with goals and expectations.
• Communication: Engage daily with clients and shelter staff; communicate weekly with RN and regularly with community partners and funders.
• Monitor & Adjust: Track progress on care plans, re-evaluate needs, and modify goals or strategies as appropriate.
• Documentation: Complete logs, timesheets, reports, and client documents; maintain weekly statistical data and submit to hospitals and CenCal.

Education

Bachelor's Degree in Social Work, Psychology, or related field

Associates Degree in Social Services, Case Management, or related field

4 years related work experience

Job description

The Case Manager for Enhanced Case Management Program will be embedded within the Homeless Services Division teams. This position will work with homeless individuals with medical, mental health, or substance abuse disorders. The Enhanced Case Manager will be the single point of contact for our medically vulnerable participants with complex needs who require personalized support to coordinate medical, behavioral, and social services.

What we're looking for in the ideal candidate:

• Bachelors Degree in Social Work, Psychology, or a related field.
• OR, Associates Degree in Social Services, Case Management, or a related field, plus 2 years related work experience.
• OR, 4 years related work experience.

As a Enhanced Case Manager you will:

• Coordinate Admissions: Interface with healthcare facilities to address admission requests and ensure appropriate client placement through pre-admission meetings.
• Assess & Plan: Evaluate client eligibility for ECM services; complete program assessments and develop care plans with short- and long-term goals.
• Specialized Knowledge: Maintain understanding of chronic homelessness and related medical/behavioral issues (PTSD, TBI, substance use, mental health).
• Collaborate: Work with County Behavioral Health Therapists and other providers for therapy referrals and coordinated care.
• Appointment Management: Ensure timely follow-through for medical, mental health, and substance use appointments; provide transportation as needed.
• Advocate for Clients: Minimize barriers to accessing services and support client needs.
• Professional Standards: Maintain confidentiality, adhere to program policies, and monitor compliance with goals and expectations.
• Communication: Engage daily with clients and shelter staff; communicate weekly with RN and regularly with community partners and funders.
• Monitor & Adjust: Track progress on care plans, re-evaluate needs, and modify goals or strategies as appropriate.
• Documentation: Complete logs, timesheets, reports, and client documents; maintain weekly statistical data and submit to hospitals and CenCal.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To view the full job description click HERE.