Case Manager - Emergency Shelter

Families-in-Transitio; Manchester (NH); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

403b plan

EAP

Employee discount

Job summary

Families in Transition in Manchester, NH seeks a Case Manager – Emergency Shelter to support individuals and families experiencing homelessness. You will assess needs, coordinate services, and connect clients with housing options, healthcare, and job readiness resources.

The role emphasizes trauma-informed care, client empowerment, and collaboration with partners. A bachelor's degree and 3–5 years of housing case management are preferred, with a commitment to ending homelessness.

Qualifications

• Bachelor's degree from four-year college or university.
• 3–5 years of professional experience in providing case management.
• Experience assisting individuals or families with barriers to housing (financial, legal, health).
• Knowledge of housing resources and tenant/landlord rights.
• Strong communication, time-management, and organizational skills.
• Proficiency with Microsoft Office.

Responsibilities

• Provide case management in an Emergency Shelter setting.
• Develop and implement short-term service plans for participants to address their immediate housing needs.
• Manage caseloads using a trauma-informed care perspective and empowerment approach.
• Assess and address barriers to housing including financial, legal or housing-related concerns.
• Accompany and transport residents to community-based appointments and ensure services are accessible.
• Maintain current and professional written case records in HMIS and EHR.
• Attend internal/external meetings and trainings and support program efficacy.

Skills

Case management

Trauma-informed care

Communication

Time management

Organizational skills

Flexibility

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

Job Summary:

At Families in Transition, we’re on a mission to Prevent and Break the Cycle of Homelessness. Our mission moves us to empower people and we do that by providing dignified housing, by delivering comprehensive and innovative solutions, by developing collaborative relationships with our clients and partners, and by creating opportunities for donors and volunteers committed to making a difference where they live and work. Families in Transition is currently looking for a Case Manager-Emergency Shelter to join our team

The Case Manager – Emergency Shelter position is responsible for finding safe, permanent housing for individuals and families who need short term emergency shelter. The Case Manager works with participants to identify their needs and coordinate services such as healthcare, job search, and skill building to prepare for living independently. Case management services target the individual or from a whole family approach addressing barriers to housing stability. The Case Manager is responsible for providing consistent engagement to participants and implementing activities, groups, and/or workshops focused on community building, skill-building, and participant empowerment.

Essential Functions:

• Provide case management in an Emergency Shelter setting.


• Develop and implement short-term service plans for participants to address their immediate housing needs.


• Manage caseloads using a trauma-informed care perspective, hard reduction principles and a participant empowerment approach.


• Assess and address barriers and challenges to housing including, but not limited to; financial, legal or housing related concerns.


• Accompany and transport residents to community-based appointments as appropriate. Facilitate and provide opportunities for open accessibility of services including, but not limited to drop-in office hours and evening appointments.


• Participate in an integrated care model, working with participants’ primary health care providers, state agencies, and other collateral contacts within participants’ care. Provide care coordination and case management services based on client’s individual or family needs.


• Provide crisis intervention, conflict resolution, and de-escalation services and support. Conduct risk assessment for any participant whose condition, behavior, or other circumstances represent a risk to the individual, person(s) providing services, and/or others.


• Maintain current and professional written case records for all assigned participant, including records in the electronic health record and the homeless management information system (HMIS).


• Complete measurable and objective goals and reports to ensure appropriate contract reporting, data collection and record keeping.


• Attend internal and external meetings and training as required or needed. Provide on-site support/collaboration with other staff to ensure program efficacy and effectiveness.


• Participation in, and assistance with, all participant events as required or needed


• Involvement in additional program development activities as assigned.

Benefits:

• Generous PTO policy, accrual beginning on date of hire


• 9 paid holidays


• Medical insurance


• Dental Insurance


• Vision Insurance


• Employer paid Life and Disability Insurance


• 403b plan


• Employee assistance program (EAP)


• Verizon wireless cell phone discount


• Working Advantage/ Tickets at Work benefit program


• 30% employee discount at Outfitters Thrift Store

Position: Full time

*Families In Transition is equal employment opportunity employer*

Requirements

Minimum Requirements (Education/Experience/Certificates/Licenses):

• Bachelor's degree from four-year College or university.


• At least 3 to 5 years of professional experience in providing case management to adults and or families.


• Demonstrating experience with assisting individuals or families with financial, legal and other challenges that lead to barriers to securing and maintain housing, such as mental health, substance misuse and low income.


• Knowledge of housing and housing related services and resources including tenant/landlord rights and responsibilities.


• Ability to work independently and with a team.


• Ability to demonstrate flexibility and creativity in problem solving.


• Ability to communicate clearly both verbally and in writing.


• Strong time-management and organizational skills.


• Work with Microsoft Office products, including Outlook, Word and Excel.