Case Manager - DDP

Hi Hope Service Center, Inc.; Lawrenceville (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hi-Hope Service Center, Inc. in Georgia seeks a Case Manager/Developmental Disability Professional to deliver case management services, document services, handle ISP planning, and support DSPs and program staff toward positive outcomes.

The role requires knowledge of DD/DBHDD regulations, documentation, and collaboration with multiple teams to ensure high-quality, person-centered services for participants.

Qualifications

• BA or BS degree in a relevant field.
• Must qualify as a Developmental Disability Professional (DDP).
• At least 3 years of experience as a DDP or in related roles (social worker, case manager, etc.).

Responsibilities

• Oversee services and support for participants with focus on compliance and quality.
• Ensure services align with enrollment scope and effective delivery.
• Maintain person-centered values, participant rights, and goals.
• Provide or oversee staff training curricula for service delivery.
• Recommend changes via continuous quality improvement.
• Assist with ISP implementation strategies to meet goals.
• Assess risks and provide mitigation strategies for Hi-Hope.
• Review functional assessments for waiver services (HRST, SIS, FBE, others).
• Oversee high-intensity services addressing health/safety risks.
• Conduct Pre-ISP planning and interview individuals/k staff.
• Assist with ISP development and changes; attend ISP/SIS/IDT meetings.
• Prepare quarterly progress reports and admissions status reports.
• Maintain documentation for compliance with external regulators.
• Advocate for individuals and maintain stakeholder relationships.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Electronic documentation

Education

BA or BS degree in relevant field

Tools

Therap electronic documentation system

Job description

Description

Job Summary: The Case Manager/Developmental Disability Professional is responsible for delivery of the agency's case management services, documentation of services, admission and discharge procedures, Individualized Service Plans (ISPs), input into the need for behavioral support and enhanced support services. The incumbent will be responsible for assisting with developing, monitoring, and maintaining processes that support DSPs and program managers/directors in providing services that are significant and generate positive outcomes.

Job Duties & Responsibilities:

• Oversee the services and support provided to participants for the general guidance to Hi-Hope in areas of compliance and quality improvement.
• Ensure that the support provided are within the scope of the agency's service enrollment and experience to assure effective delivery.
• Assure that the services address the participant's needs and adhere to the application of person centered values, choice, and participant rights.
• Providing, arranging, or overseeing curricula used in staff training and directed to service delivery in the context of the individual's goals and objectives.
• Recommend needed services or changes to the delivery model using a continuous quality improvement approach.
• Providing consultation for ISP implementation strategies that are specific, measurable, achievable, relevant, realistic, and time limited to meet the needs and personal goals of the participant.
• Assess areas of risk either individually or overall risks to persons supported through Hi-Hope practice, policy or lack of policy or procedures/protocols. Providing risk mitigation strategies to Hi-Hope.
• Reviewing that functional assessments are in place to support formulation of the participant's plan for delivery of all waiver services that include: The Health Risk Screening Tool (HRST), The Supports Intensity Scale (SIS), Functional Behavioral Evaluation, and other assessments (Nursing, OT, PT, etc.) as needed or required.
• Oversee high intensity services if applicable that address health and safety risks for the participant that includes. implementation and effectiveness of Behavior Support Plans, Crisis Plans, and identifying ongoing medical and/or behavioral supports in collaboration with Hi-Hope personnel, staff of other agencies providing supports to the participants mutually served, or other members of the healthcare team.
• Conduct Pre-ISP planning to include reviewing documents (T-Logs, Learning Logs, Goal Tracking,etc.) and interviewing the individual and their key staff.
• Offer recommendations to aid DSP and DSP Lead staff in providing service to the individual.
• Complete Quarterly Progress Reports for individuals.
• Assist with the development of Individual Service Plans (ISP) and any necessary changes to the ISP.
• Attend Meetings for/with individuals to include ISP, SIS, IDT, etc., and complete follow up tasks.
• Assist with providing status reports for Admissions.
• Oversight of documentation required for maintaining individual service records in compliance with external regulatory bodies.
• Provide advocacy on behalf of individuals supported as needed.
• Maintain ongoing, positive relationships with internal and external stakeholders.
• Responsible for the intake, admission, and discharge processes for the organization.
• Manage admission inquiries through the process of admission acceptance or denial.
• Respond in a timely manner to all inquiries regarding admission (website, phone, email, letter, in person).
• Maintain knowledge of funding sources such as Medicaid Waiver, Private Pay, Family Support
• Assist with successful onboarding of new admissions to Hi-Hope including conducting tours, visits to home/school, day visits, generating and obtaining necessary documents.
• Communication and coordination with home providers, families/guardians, Support Coordinators, Planning List Administrators, Transportation.
• Internal communication and coordination with personnel in: Day, Employment, Nursing, Residential, Behavioral, Administrative Services.
• Represent Hi-Hope at Transition Fairs, community outreach events, etc., as required or needed.
• Review and share documents obtained from the state, families, or other authorized entities for evaluating potential admissions.
• Performs other related duties as required and assigned.

Requirements

Job Requirements:

• Working knowledge and proficiency with Microsoft Word, Excel, Power Point, and electronic documentation for Intellectual/Developmental Disabilities (I/DD) service providers. Prefer experience with the Therap electronic documentation system.
• CPR/AED and First Aid certification, valid Georgia Driver's license.
• Transportation and Vehicle Emergency Evacuation training and De-escalation Techniques certification within 90-days of employment.

Job Experience & Education:

• Minimum of a BA or BS degree in relevant field.
• Must qualify as a Developmental Disability Professional (DDP) by meeting one of the professional designations listed in the GA DBHDD Provider Manual for Community Developmental Disability Providers.
• Prefer knowledge of Federal and Georgia state laws and regulations as they pertain to Medicaid/ Department of Community Health (DCH), Department of Behavioral Health and Developmental Disabilities (DBHDD), and other regulatory bodies' laws, regulations, auditing procedures, and standards including HIPAA. Knowledgeable in the areas of Medicaid documentation, DBHDD documentation, health and safety risk management, and quality improvement processes.
• Minimum of at least 3 years of experience as a DDP, or experience as a Social Worker, Support Coordinator, Case Manager, School Counselor, or Behavior Specialist.
• Additional Requirements: Must be 21 years old, able to pass a pre-employment physical and capable of lifting a minimum of 10 pounds. have a negative drug screening and a tuberculosis (TB) screening or X-Ray; and, have an acceptable motor vehicle record with no more than two moving violations in a three-year period within the last five years, vehicle liability insurance and an acceptable criminal record check. Must have reliable transportation.

COMPETENCIES:

• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty/ Integrity - Ability to be truthful and be seen as credible in the workplace.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Reliability - The trait of being dependable and trustworthy.
• Safety Awareness - Ability to identify and correct conditions that affect employee and consumer safety.
• Tolerance - Ability to work successfully with a variety of people without making judgments.
• Adaptability - Ability to adapt to change in the workplace.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Work is performed indoors in an office setting sitting in front of a computer 80% of the time. Must be able to lift to 10 lbs., push and pull up to 10 lbs., lift, stand and carry consistently, have proper hearing, vision, and speech capabilities.